Pet Food Express

I love this pet store more than any other one on the peninsula! I take my dog Jack inside to shop with me for new toys or bones and they are always so friendly and never fail to give him treats when he comes in. The self-​service bath station is also the cutest thing and makes bath time so much easier and so much less messy than it would be at home!

This review is long overdue. Eighteen months ago our 4 year old cat was diagnosed with kidney disease. The news was devastating. I was in the final months of treatment for breast cancer and Reggie had been my constant companion during the many hours I spent in bed. I couldn’t believe I was going to be in recovery while he would be dying.
The best treatment for cats with kidney disease is a low protein diet. Unfortunately Reggie did not like any of the prescription cat food recommended by our vet. I went to Pet Express and a sales person helped me look at the protein level on every can of cat food on the shelf. We found several cans of Halo cat food that had the same protein percentage as the prescription brand recommended. The best part is that Reggie loved it. A month after eating Halo Reggie’s kidney levels were almost normal. It’s now 18 months later and Reggie is still looking and feeling great. Thank you Pet Express!

The first time we went to this Pet Food Express, it was middle of summer, we had our dog with us, we were about to drive home for two hours, and the whole family had to use the restroom. Since we knew we could take our dog into the store, we went in, everyone used the bathroom and we bought nothing. While I was waiting for my girls, one of the employees struck up a conversation with me about my dog and was just a generally nice guy. When we left the store, we felt kind of bad that we used their bathrooms and didn’t buy anything so we vowed to patronize this business the next time we were in Carmel.
Flash forward six months to this past weekend. We were staying about 20 minutes south of Pet Food Express and we had a wild morning at the beach that ended with us hiking back to our car in the rain. Our dog was soaked and covered in sand so we piled in the car and drove into town to the Pet Food Express that was so nice to us when we were in a tricky situation back in the summer. My wife and daughter gave our dog a bath and even bought some treats. The employees were just as friendly as before and the store was clean and in great shape.
We’ll support Pet Food Express for life now because the employees at this location made such a great impression on us. Great job! (Don’t worry, next time we’re in Carmel, we’ll stop in and buy something again)

Very friendly and helpful staff. Store was very clean and our new puppy loved walking around store meeting staff. We will be visiting this location agin.

I searched all over the Monterey area for a store that carried Orijen Dog food, and there are literally no listings on the internt or Google search. I finally remembered I bought it here once before and ran straight here. Sure enough they had what I was looking for in more than one flavor. They keep it stocked regularly, and they price range is pretty on target with what you would generally find it at ordering off the web.
I think it’s pretty important that people know they can find orijen here. Possibly add a listing to the Web so people can locate your store easier, I’m sure tons of people are looking but don’t know where to find it.

My brother and I were in town for vacation for a week. My brother brought his German Shepherd and we needed to get some food for her. We showed up to Pet Food Express around closing time, but Lily let us in anyways. She pointed us around and we found our food and we were walking out to pay. She said the registers were shut down so you know what she said next? She said the the bag was on them! A $ 45 bag of food for free. Gestures like that are rare nowadays so thanks Lily and thank you Pet Food Express.

By far the best dog wash stations I’ve ever used. The staff is so friendly and the prices are great. I so wish they had a store closer to Ventura!

We have been coming here for years after a day at the beach with our dog because we can wash our dog before going home. Love not having to wait until we get
home and our dog loves all the attention he gets from the staff, including the yummy treats!
Recently we needed to start buying better dog food and came here and have received A+ recommendations from Darla! She is extremely knowledgeable and very helpful. Thank you for helping us out with choosing a new brand of dog food for our dog :)

We love Pet Food Express! We wish that they had PFE stores in Illinois, because we really don’t have anything this nice in the Chicago area. We always visit this Pet Food Express when we are in the Carmel area. We make the visit as part of our vacation, because our dogs love the store so much. Seriously, we can tell that they love this store more than any other shop we visit. The store is so clean; you can tell that they work hard to keep it that way. They carry quality products, from harnesses to very good quality food. The stores are also nice and bright. We’ve bought our dogs treats, harnesses and, of course, t shirts from this store. The employees are always friendly and helpful and you can tell that they love animals. There is a nice self service pet wash, which is great after spending several days with the pups at the beach. We also LOVE that Pet Food Express is committed to supporting shelter dogs and rescue pets as our two dogs are former shelter pets. All around, the store is A++++++! We love this store! :-)

Sweetest employees!!! I was running late coming from Big Sur to pick up dog food and called at 7:10 to see if they might still be open, and they were not BUT they stuck around another 25 minutes to be able to allow me inside to grab some food. They have ACANA and Orgin and Goats milk, will definitely be returning!

Great self service dog wash! After playing on the beach it’s nice to have clean dogs for the ride home back to San Jose. The facility is kept clean. the token last long enough for the rinse, shampoo, rinse and blow dry of our chow mix or German Shepherd. Our go to place after a day on the beach!

The best pet store in the area. The staff is friendly and the store is always clean. They have the best deal when buying in bulk.

Awesome pet store! Michelle is super helpful and knowledgeable and gave us awesome advice on potty training our puppies.

Great store with an awesome self dog wash set-​up. Fifteen bucks for 25 minutes of soapy warm water in a deep easy access terrazzo tub, rinse, towels and dryer etc.
Choose your favorite Shampoo and it magically squirts out the hand-​sprayer at the perfect happy bath temperature. Staff is great-​extremely helpful and knowledgeable about the excellent variety of pet products and food they sell. Total winner.

This is the most fantastic pet store I have ever been in in my 57 years!
Carmel’s Pet Food Express is the cleanest store, they have a huge variety in their selection of goods, and the staff is wonderful! A special thanks to Amy for all of her help to us today!
As a first time kitten owner and dumb about cats, Amy took the time to talk to us about special nutrition for our little runt. And the prices were fantastic! I will never step foot in the fancy pet store nearby or one of the box stores ever again!
I will travel from Hollister to this store every time I need great food and other products!

I don’t have a Unilocal account so I am using my wife’s to let you know that Arik and Pet Food Express are AWESOME! My dog had stopped eating and I was at a loss as to what to do. Arik really took the time to understand my dog’s issues and walk me through all the options. Excellent service, my dog is happily eating again… Thank You Arik!

This place is amazing! great place, the staff is super helpful & friendly! I love their pet wash! so easy to use & convenient after going on a hike at Garland Ranch! Their products are usually cheaper than other Pet stores (Petsmart or Petco) and if it isn’t they can price match! We just purchased an XL Crate for our yellow lab named Cobi :) it was way cheaper there! it was only $ 99! it’s usually about &120−170 for that size. Loveeeee This store! :)

I was on a vacation in Carmel and needed some pig ears for my dog Dottie so we decided to stop by pet food express. All of the workers at some point during my time at PFE greeted me and my dog and asked if we needed any help. They were all very nice and helpful.
We ended up buying some pig/​cow ears and a token for a dog bath. The dog bath was so much fun! Although Dottie doesn’t seem to like baths too much. I love how we we were able to choose what type shampoo! I picked the oatmeal one for Dottie, which I believe it said for itching. Then a rinse *dottie shakes* and time to dry her. I liked how they had blow dryers for you dogs too. I had a really great experience here! I’m definitely coming back.

Nancy Early, the story manager, is a doll! She was so patient and kind when personally fitting my yippy toy poodle for a Thunder Shirt. Nancy took the sample off the dog mannequin and strapped it up around Josie. She explained why/​how the shirt worked and shared personal examples that she saw in her own store of dogs wearing the shirt. I like that she assured me that the item could be returned if I wasn’t 100% satisfied.
I’m always so impressed when a store manager will take the time to do grunty customer service.

Pretty big store
Organized
Clean