Keller Williams Realty

I wish I could give a zero. Pat «Mat» she calls herself around Seaside Highlands. She treated my realtor so bad. I had told her previous on a voicemail that I was working with another realtor. She claimed she didn’t know anything about it and that she didn’t get my voicemail. I was confused when she took me and my husband around to look at her listings (other realtors) and then one that was not her own. Then she said that she was friends of the sellers. She didn’t ask me if I needed a realtor at the time or ask if she could represent me when she was showing us around so I assumed she got my voicemail message that I was working with a realtor. When we wanted to put an offer on this certain house she was flabbergasted when I told her I needed to call my agent. She pretended that everything was okay but just wanted to call my realtor to let him know about Seaside Highlands. When she called him, come to find out that she chewed him out and threatened him with turning him in to the Cal Board of realtors if she didn’t get her referral fee. We had already offered her 2k but she wanted 5k. That was money my realtor was going to give me to help us get in this house. She was rude to my realtor and if anyone should have turned someone in, it should have been me turning Pat «Mat» in. She took money she didn’t earn and even told people around her that she «knew» us. She also takes credit from selling our house on her flyers when she did not personally sell the house. Mick Pfaff sold the house and did a great job. If anyone deserves credit it’s him! This lady thinks she owns Seaside Highlands?!! I thought Keller Williams was based in Christian principles. This lady is greedy and she treated my realtor with disrespect undeserving. If you also tell people you’re friends with the sellers does that make you want to have them represent you the (buyer)? No! Because it’s hard to be objective when it’s dual agency! Like what is wrong with this lady? I should have told her broker!!!

My wife and I have used Jeri Albert’s expertise on two real estate transactions. One was a home purchase and the other was to sell my mother’s home. Jeri helped us in our search for a home to purchase, and diligently followed through, answering all of our questions from start to finish. For the sale of my mother’s home, Jeri provided flawless advice and service such as open houses, staging, and all around outstanding knowledge leading to a very satisfactory sale. We cannot adequately express our gratitude to Jeri. Both the purchase and the sale went so smoothly and Jeri’s expertise and dedication to providing excellent service has resulted in our declaring to never use another realtor. She is hardworking, honest and on top of everything. If you use Jeri Albert as your realtor you will not be disappointed.

I am currently leasing from Keller Williams and the experience has been 2 stars at best. We have had to make numerous small fix it calls in the 5 months we have been here, and 90% of them required multiple calls before we ever saw a repair man or multiple repair men before the issue was 100% fixed.
Our particular agent is not very good or professional. Frequently out of the office, took a personal phone call during our initial lease signing, did not follow up and give us a copy of our credit report that we requested.
This branch of Keller Williams manages some very high end properties in Carmel and our property is very clearly a lower end property in Seaside. It is clear from the treatment we receive that We are not a top priority property unless it is an absolute emergency such as a busted water line in our water heater. Currently we have a washer that was installed improperly prior to our move in and now is overflowing whenever we use it, we reported this 2 weeks ago and it has yet to be fixed or even a person sent out.
If you rent a high end property from them I would imagine basic needs like this are addressed in a timely manner but for their lower profit margin rentals such as ours this is not the case.
If moving was not such a hassle and the place such a nice value I would be looking for a new place.

We rented from Keller Williams for over a year… Really pleasant experience, communication via email or calls, pleasant staff…
Edit:
I really liked them but I feel like they took advantage of us moving out. We hired someone to clean our apartment, did a walk through with management, got the everything looks good… Then was charged cleaning fees.
We were too nice moving in there were nails left all over the apartment and it really wasnt that clean but we would of cleaned anyway and didnt want to come off high maintenance. We thought they would be happy with how clean the apartment was. And the whole time we lived there we asked them to fix the fire place and put a screen in the back window and they ignored us.

Brenda McKenna is a great Realtor and knows how to get things done! When we wanted to put in an offer on a home that was listed as a short sale, local real estate agents gave us the brush off and told us to «forget about that property». Instead I called Brenda even though she wasn’t local to our area since she is an expert in short sale listings along with typical/​conventional real estate dealings. She moved so quickly and with every turn of the bank and other unexpected turns, she managed all of them with grace and efficiency. She guided my husband I with great advice and humor along the way and when we closed on our home in early December, noticed (and remembered) that it didn’t have a chimney, so a few weeks before Christmas, there was a package on the doorstep including magic keys for our little ones so they would know Santa would still be able to get into our new home! I can’t say enough good things about Brenda, except to say you should use her for any and all of your real estate needs!

My experience with one of the agents here is probably indicative of real estate agents in general, or maybe just the Keller Williams office in Carmel, or the agent himself.
It seems agents make their commission by taking down the general details of the type of home you are seeking, enter the information into the MLS, and then see what pops up week to week. They then go show you a home. Everyone knows this but I can find a lot of the same information now online so now their value added is just the ability to easily show a home.
My frustration is the agent never answered questions concerning different properties that sold cheap or might be candidates for a cheap offer. No effort at all on the part of the agent, just see what comes up on the MLS, no homework so to speak. Multiple questions, all ignored, and this fool expects to receive 3% or so of a final sales price?
Go real estate shopping in the Carmel area and unless you are looking for the homes in the million + range expect to keep shopping around for an agent that you have a good feeling about and is willing to earn his commission. I did and gave Keller Williams a skip and you should too.