U-Pack Moving

If could give zero stars, I would. I had a horrible experience with my Seattle to NY move and please let this be a warning to not use or trust ABF. I’m also not sure how the NJ, Brooklyn and other ABF sites have such different reviews. I think I only saw Brooklyn’s site and not this one, because clearly, I’m not the only one who has been frustrated by this company. Note: A version of this review was also sent to their customer service, accounting and safety email aliases, but no response yet.
ABF completely lied about the features and quality of their «weatherproof» storage containers. After paying ABF nearly $ 5,000 to see that my belongings were taken care of, my things were delivered in a wet, moldy and DESTROYED state including antique, heirloom family furniture, collector’s literature, and thousands of dollars’ worth of clothing and shoes to name a few items.
Not only were my valuables ruined, but I had the most horrific time coordinating the drop-​off time for my trailer. Someone from ABF called to collect my last payment for storage (which was a huge, huge mistake — something I should have held until I received my things). They said my truck departed from the NJ terminal at 12:15 and should be there in about an hour. So, I scheduled movers to come at 1:00. The truck didn’t arrive until 3pm! I called the dispatcher’s office 10 times and all they could tell me was that the driver left at 12:15. I had NO IDEA where my things were for nearly 3 hours. After my 7^th or 8^th call, the dispatcher finally told me the truck driver would call me, which he never did. This was by far the poorest, disorganized communication I have ever encountered from a business. Not only that, but I lost another $ 125 because I had movers sitting and waiting. Another inconsistent promise from ABF that cost me money. The customer service and basic infrastructure of your business is entirely flawed in the fact that you can’t tell your paying customers where in transit their things are, or have any way of getting in touch with your drivers.
It is unfathomable that ABF says they’re a moving/​storage company when they show such utter negligence toward a customer’s priceless possessions. I have no way to pay to fix the water damage done to my grandmother’s dresser. I will be paying hundreds of dollars to see that my molded clothes and shoes are wearable again, though I may just have to throw them away. While you may say they are just «things,» these «things» represented the life I built for myself over the past several years and represented connections to family that I can never get back. And you were paid to take care of them and deliver in the same state to which you picked them up!
I feel completely burgled for paying this company. DO NOT USE OR TRUST.

I had a horrible experience. I used UPack on my Houston — Denver move and had had a very smooth experience, so decided to use them again when I moved from Denver to New York. Packing up in Denver was easy as was reservation. However, when it was time to pick up my things from storage in NJ, it was… disastrous.
I called ahead twice to let them know I would be picking up my storage container. They told me that they are normally closed on Saturday but they would make sure to leave my container available and the security guard would let me have access to it. Again, I called twice to confirm. I got there on the day of the pickup with the movers (mind you this was being stored in New Jersey, and I live in New York, so I had to get a friend to drive me — and it’s hard to find a friend with a car in NY). The container was not there. Furthermore, the security guard refused to allow me to speak to a manager or supervisor. Literally — «Can I speak to your supervisor?» «No.» I was unable to move into my apartment and was basically on the verge of a mental breakdown. I tried calling the 800 number but they are closed on weekends. I even called the Denver terminal (the point of origin) and they tried to get through to the security guard but he wouldn’t even give the Denver people any contact information. Just ridiculous.
Finally I spoke to the manager, Don Bock, on Monday. He apologized and said he would bring the cube to me on Tuesday. I didn’t ask to be reimbursed for any of the moving fees I had paid (even though it would have been totally legitimate to be reimbursed for something, since I was kept out of living in my apartment for four days). I did ask to be reimbursed for the mover’s rescheduling fee, since the only reason I had to pay it is because ABF screwed up. He said he would look into it. They ended up bringing the container on Tuesday as planned but still nothing about the rescheduling fee. I emailed him my invoice but basically had to keep calling and emailing because he was not responding to my phone calls. It took THREE WEEKS for me to be reimbursed for the rescheduling fee. I called the 800 number and they finally managed to pay me. Very upsetting because I had used ABF before and had a great experience but I am so put off by the lack of professionalism and responsibility that I will not be using again.

Extremely poor and inaccurate communication on the part of the shipper and when I got my package there was giant roach living in the cardboard! This means unsanitary storage/​warehouse conditions. Don’t even bother. Just don’t!