Knickerbocker Bed Company

I am amazed at the customer support from this company. Michael Reinheimer not only sent me assembly instructions for an older model bed we needed to assemble after moving, he sent me all the missing parts the movers lost.
I highly recommend this company for both quality products and great customer service!

Soy vendedora de un famoso, y reconocido lugar en el downtown de LA, e tenido esta profesión por los últimos 12 años, y es la primera vez, que me siento segura de vender, este riel, o frame para tus colchones, son los mejores de el mercado, vienen en diferentes colores y tamaños, son los que más estabilidad le dan a tu cama, resistentes y fabricados con muy buenos materiales que hacen la diferencia, en ellos, el precio es accesible y tienen garantía, que seguro no será necesario usarla, además le dan estilo, y un look mucho mejor, más elegante y presentable a tus colchones, se ven hermosos !! 5 Estrellas para este excelente producto
Mi Nombre Es Andrea Huartos, y te puedo ayudar a conseguirlos en Deardens de Downtown LA

This is the sweetest frame and elegant I have purchased in a long time. Wow!!! No noise and has a lifetime warranty. And it comes in 4 different colors. Knickerbocker makes awesome frames and everything is made in the U.S.A

I wanted to share a quick story, to ensure that everyone knows what PHENOMENAL customer service Knickerbocker provides.
In February of 2014, I purchased a metal bed frame from my local Sleepy’s store. I had chosen the Knickerbocker frame based on price, and reviews online. when I got it home, it proved to be very durable, stable, and very easy to put together. I was happy with my purchase.
What made this purchase even more worth it, is what happens next. In March of 2015 I moved into a new apartment. My friend who had dismantled my bed and helped me move, somehow lost all the screws and plugs that came with the frame during my transition. So, I decided to return to the local Sleepy’s store to see if they sold replacement parts. The representative there was not to helpful. I felt like I was laughed off, and the representative advised me I should maybe go to the local Home Depot store to buy new screws. I did agree that was a good idea, but there are millions of screws in all different sizes and I didn’t know which ones would fit properly, to ensure the bed was safe. The representative then mentioned to me, that the manufacturer was a very large corporation and maybe I could contact them for some guidance.
That was the best advice I had gotten. Upon contacting Knickerbocker via an email address I found on their website, I was contacted only moments later. I was so very impressed that they responded soo quickly. In my original email, I asked if I’ll be able to purchase replacement screws and plugs either from them directly, or from a store nearby. If not I would be happy knowing what size screws I needed to purchase. The gentleman from Knickerbocker, Michael Reinheimer, went beyond my expectation — and offered to send me new replacement pieces — at NO cost! The best part, he did not know how I felt about the representative from Sleepys. He just offered to do it automatically. What company do you know, that will offer to send you something for free when you’re offering to pay?
This may seem like something very small, but I work with the public and I know that this is something not seen too often. Every single customer interaction counts, and this one made a big impact on me.
I will surely be recommending Knickerbocker to all my friends and family for their bed support needs. Not only are there products reliable, their customer service representatives are MOST helpful, and are taking plays from the older days — when personal touch and HELPING people was a MUST.
Thank you Michael, and thank you knickerbocker for being a large company who still cares!