Verizon Wireless – 4G Wireless

I went to this store and bought a new iPhone and a lifeproof case. When they tried to put the case on they found it to be defective. I need to have a waterproof case as I’m in the pool service and repair business. They gave me another lifeproof case and ordered the one I wanted. I waited 3 months and it finally came in but it too was defected as the charging port door would not close. The manager said they were having problems with their orders and said a replacement would take a few weeks. It’s been another 3 months and I still haven’t heard from them! Needing a case I went to the Verizon store near the Carlsbad mall and they had all the cases and all the colors to choose from. I found out that the Verizon store on Carlsbad Village Dr is a franchise of Verizon and the one by the mall is a corporate store. I recommend only going to Verizon’s corporate stores as they are stocked and have all the supplies you need or they can order and ship things directly to you.
So I’m stuck paying for two cases. The franchise store (Carlsbad Village Dr.) won’t let me return the defective case ONLY EXCHANGE! BS
Rick B

BEWARE! They tack on a $ 30. Per phone «set — up and go» fee WITHOUT telling you before they set up your phone!!! Not a Corporate Verizon store!!!
Verizon will not refund these bogus charges.

Yesterday my husband and I visited this Verizon store in downtown Carlsbad, to see if we could lower our bill. We were assisted byAlejandre, an outstanding saleswoman who knew her product, spent plenty of time helping us, made our business much easier, and we left extremely happy. Previously we went to the store on Marron Road, which is always crowded and busy, and you always feel rushed. This store and the sales lady made all the difference in our experience. Thumbs up and thank you Ms Alejandre.

I have been in here only a couple of times. I’m always greeted as soon as I walk through the door. Everyone here is super friendly and willing to help. Nate has helped me both times and his customer service is superb. He has helped set up a couple of my phones, and is very knowledgeable about Android OS and everything the phones can do. (I’m sure he knows a ton about Apple, too but I don’t own those things.) My mom isn’t the most knowledgeable when it comes to technology, and she asks a lot of questions. I try to help her out when I can, and Nate just went the extra mile delivering customer service and he really seems to enjoy his job. A+ staff, 4G Wireless!

I started off in the Verizon store on Marron Rd with great customer service and wait times, for convenience purposes I changed to Verizon wireless in carlsbad village. Each time I have gone in and delta with Jeremy I have received a warm smile and great service. Unfortunately the last 4 times he has not been in and I have received either mediocre help, the runaround, or the latest being told they just didn’t care.
Granted, the last time I was already frustrated with Verizon as a whole, the data plan, their prices etc when I went in. I even forewarned the manager Ryan that I was not frustrated with him but with Verizon as whole. He told me he didn’t care because I was being rude by telling him I was frustrated and wanting to leave Verizon that I threatened him.
My explanation was that if someone had the attitude of actually caring, perhaps I would be less frustrated.
In the end he did assist me and fix the issue, I appreciate that hence the 3 stars.
It’s a sad state of society that a company and/​or its employees no longer care what their customers think when they have them locked into a contract.

Daniel gave us stellar customer service, helping us out, about an hour before closing. Were in for a phone update, yet needed to keep the same plan. He hit a lot of setbacks, but worked away until he got us a great phone and a great deal. A very positive experience! We will be back.

If you want excellent customer service you HAVE to come see Jeremy at this Verizon store! He was my very own personal Santa Claus on this very merry Christmas Eve! After going to the corporate store in Oceanside to upgrade my husbands phone for Christmas I came here because corporate said he was «ineligible». Jeremy saved the day and long story short, my sweet husband is going to get his brand new iPhone!

I came to this store to trade in my iPhone as part of the Verizon trade in offer that Verizon was offering. They didn’t have the phone in stock, so I ordered it and had to wait about two weeks. No problem.
Problem is the guy who sold me the phone told me that I would have to pay a $ 200 hold fee that day, but since the cost of the phone was $ 300 and I was getting a $ 200 trade-​in, I would get $ 100 back when I came to pick up my phone when I came in. Well that was a lie. I went to pick up my phone and was told not only that I would have to pay an additional $ 100 plus tax, but that I had until December 1 to send in my old phone to Verizon. Also a lie. I had 7 days, which has passed, and I won’t receive a Visa gift card as I was told. Lie #3. I get a Verizon gift card. Who would need $ 200 worth of Verizon accessories when you just got a new phone? Just stay away from this place. I’m going to file a formal complaint with Verizon. I hope this place get shut down.

We are on a family plan. My daughter lives at home and my son is away at college. Stormy, an employee at this location has helped us multiple times over the last few months. My phone stopped updating weather and receiving emails, he fixed it! My daughter lost her phone and we had a replacement in 2 days! My son lost his phone, got a new phone, found the old phone lost the new phone then found the new phone. Stormy was able to transfer service back and forth so my son was never without a phone, My hubby and son are in Costa Rica now and he set up their phones to work there on vacation. Stellar service. I will definitiely be back. have bought several new phones here with no problem.

Ugh. Do NOT shop here. This place is a pathetic ripoff. I came here to buy an iphone in December thinking it’s the same as buying an iphone from Verizon. It’s NOT. Apparently, even though they sold me the same phone I could have got at a REAL Verizon store, these clowns have their own early termination fee and even though I paid an early termination fee for BOTH LINES on Verizon, this store is having a collection agency call me demanding $ 400.
I called corporate and asked why a collection agency is callling me for money because (even though this term fee is BS) this was the first I was hearing about it. Kathy at Corp said the first time I heard of the fee was on the invoice for the phone I bought itself (uh, okay) and this is the second. She said it hadn’t gone to collections YET and the people who called me (overseas calling center obviously) «just help them collect money». I asked if it’s a third party billing company and she said no. I asked if this was a little dramatic and she gave me that canned CSR Supervisor patronizing answer like, «I understand why you feel that way but at this time, this is our normal protocol.»
Barf. Anyway, there is NO reason to pay extra to a middle man like these clowns. Just buy right from Verizon or a Verizon store.
p. s. the contract supposedly says 181 day termination fee and I had my phone for 179.

My Blackberry died. Stopped in at this local wireless store to get some kind of new Verizon product. Note to self: Do not EVER go to an independent dealer when you have to buy a new phone. There are so many extra steps because they are not a direct dealer. After spending an hour and a half in the store, finally left and went to the Verizon store in Encinitas.
Caveat: 5 stars actually for Warren and the people who work there. They are very helpful and extremely knowledgable. But being an independent dealer they are hampered by the rules. Go there only if you need something fixed, not if you need to buy a Verizon product.