US HealthWorks Medical Group

My experiences with US Healthworks locations are limited to work related medical tests. So they are usually walk ins for drug screenings, Hep B titer checks/​vaccinations or on the more rare occasion a work incident report. First time that I had come to this location though. Walked in and was greeted right away and gave them my paperwork. When it was in the morning the wait was a brief 10 minutes or so but once it gets busy an hour wait wouldn’t surprise me. But that’s normal. Otherwise, the staff was nice and everything went smoothly. No complaints.

Cheaper to go here WITHOUT insurance. What a joke. DO NOT GO HERE! Staff is unhelpful and rude.

I had a 1pm appointment I’ve been here for an hour and a half and still have not been helped this place is the optimy of inefficiency

Took entirely too long for a simple piss test and only 3 people ahead of me. An hour has gone by and 2 people were barely called in about 10 minutes ago.

This place is very unprofessional with staff that clearly have no business being there. They have horrible customer service skills, they move at a snail’s pace. Absolutely no respect for people or their valuable time. My husband has attempted a walk in physical for work, that failed miserably after he waited for half a day and then was told they forgot to give him some paperwork to fill out. He filled it out, but had to leave. Before leaving, he had scheduled an appointment to come back. When he came for his appointment, the office staff «misplaced» his paperwork, so he had to start all over again. Again, waited for a few hrs, and had to leave back to work without being seen. He is there now as we speak. He had an appointment this morning at 10 am, it is now 12 pm, 2 hrs later and he is still waiting. I called to speak to a manager and the receptionist that answered the phone clearly didn’t get the manager for me. She changed her name when she got back on the phone from Suzan to Sylvia and thought I wouldn’t recognize her voice. They treat people based on their lack of intelligence. Save yourself some grief and time and go somewhere else!

Well, I checked in at noon and it took 35 minutes to be seen for my appointment. Not sure what the use of having an appointment is if I’m going to have to sit around forever. They must schedule a ton of people at the exact same time and go off who gets there first because there’s no way it would’ve taken as long as it did.
The staff was very nice though. The waiting room wasn’t too bad. Just the normal bunch of chairs and a small TV at the very end of the room.
My visit did go by surprisingly fast though and I was out of there in a decent time. That initial wait though was just killer.

If I could give you 0 stars I would. I was livid with my visit today how dare you tell me that my pain is just a «cold» when you clearly took my temperature at 101 °F and then tell me to go somewhere esle because you can’t treat me. They couldn’t find what was wrong with me and referred me to a doctor to get my meds. waited for 2 hours to get no results but a paper saying i’m ok to work! I hope you never lose your job and have to go to a healthcare facility like this and be dehumanized. I hope you go out of business. The front desk people are super rude, the doctors look for ways to tell you that you are not sick as you think and the only good thing about this place is the people that assist the doctors. Bastards! will never come here EVER!

I have been going to this location for employee screening and lab works.
They are great. The front desk and back office staff are very friendly and professional. There is a wait time though but at least the staff is nice and friendly.

So I guess you can’t really expect too much from a clinic. This is my third time coming here for a physical for pre-​employment and this by far has to be the worse visit. I mean staff was nice don’t get me wrong, but I literally waited over an HOUR for the doctor to come in to see. The poor MA came in a few times to assure me that the doctor was going to see me next as he was wrapping up with another patient. Yet that was another 15 min ago so at this point I’ll be lucky if I get seen in the next 15 min!

Wow, this place Sucks. This is my second time here because of my work. They always run late. Not friendly or helpful at a time when you really should be. It’s never fun to go to the Dr but a visit here is just a reminder how a clinic shouldn’t be.

Came in for a dot medical card and pre employment physical and was told I would be seen in 40 minutes… Was more like one and a half hours. It’s been 2 hours since I got here and I am still waiting for the physical. Next time I definitely need to bring a book.

Nobody get’s excited to visit US Healthworks. The medical facility is contracted through employers to administrate pre employment drug screening as well as workman’s comp cases.
I had a pinched nerve teaching for a local gym and was sent here to be treated and cleared to go back to work. I was given a daunting package of paperwork with a questionnaire asking me for details on all of my personal health information. Employers want to have documentation that they can use if workman’s comp claims become legal issues.
The facility is extremely dated with all of the comforts of a park bench surrounded by fire ants. They meet or beat the minimum standards of comfort allowable by law.
I did not expect a party here so I waited my turn, was given a Breathalyzer test, spilled my most private information, was seen by a doctor and was given a drug test. The test itself is daunting, they examine your clothes for bulges, strip you of every belonging and send you into a room devoid of any comfort to pee in a little cup and not to flush the toilet. After feeling violated you hand the little cup you must sign a chain of custody slip before you are allowed to wash your hands or retrieve your possessions.
Patients with appointments and walk ins are treated by the same staff so you might have a long wait if they are busy which sucks since they should have enough staff to keep their appointments. On my last appointment I waited 45 minutes to see a doctor who never looked at my neck or asked me to show her the range of motion that was affected by my injury. I requested chirpopractic treatment and she told me that she would refer me to a specialist. 8 days later I got a call to schedule me for Pain Management, not chiropractic. I was livid, everyone knows that treating pain is not going to solve the underlying problem. I feel that the medical treatment here is limited to the lowest level of treatment, not patient care.

I had to take a visually monitored urine test for a job. I have taken drug tests before, and this place is just weird. There was a pleasantly plump Asian guy who was «visually monitoring» me while I voided my bladder of urine. I found it very odd that he said in order to monitor properly, I had to pull my pants down to my knees and pull my shirt up to my chest. Us healthworks was directed to «visually monitor voiding my bladder», not to make me give some fat pervert medical assistant a peepshow. This guy was completely creepy and unprofessional. If you want to feel very uncomfortable in a medical setting, this is your place. In addition to the pervert medical assistant, the place is dirty and you have to wait hours to be seen. Do yourself a favor, go elsewhere!!!

Been waiting over 2+ hours and still haven’t been seen by anyone! The poster in the lobby says faster then an ER, I say NO they are not!
Avoid this place unless it’s your only choice. Can’t comment on quality of care since I have not had any yet?

I’ve been going here due to workers comp.
This place has always been great to me. Staff always friendly and willing to answer questions within their knowledge.
The doctor has been awesome since day 1.
I’ve also being seeing the two gents in the chiro building and they have both been extremely friendly and helping. Patient with me and my questions.

Absolutely the worst! I have never been treated so poorly by medical person in my entire life and I didn’t even see the doctor. I wish I could give no stars to them. I came in last week feeling terrible, almost positive that I had strep throat. I checked out the website and it said they were always fully staffed but came to find out that when I came in, there was a 2+ hour wait because they were short staffed. I questioned the front desk person (Cheryl?) about it and said said «it’s the holidays, what do you expect». So she asked for my insurance info, I explained I don’t have a card due to a mix-​up however I printed off all of the information– ID numbers, etc, including a letter of coverage from the insurance website. First thing she said was that my ID number didn’t look normal so it probably won’t work. I had to ask her to try because I have had insurance for a few months so it should be fine. She then told me to call my insurance to make sure the number was correct and I explained the insurance is based on the east coast and due to the weather, they were closed (per the recording). She just stared at me and asked me again why I can’t just call them. I told her that if she watches the news, she will see the big storm that just hit and the company is closed because they couldn’t get into work. She just mmmfff at me and told me to take a seat. About 45 minutes later, she said she couldn’t find me in the system so she couldn’t help me. She said she tried a few different ways but nothing. I brought up my insurance website with all of the information and she just said she needs it there (not on my phone) and asked again if I could call. I explained for a 3^rd time they are closed but I’d try again. I did and get an automated line that confirmed everything with the ID numbers I gave her but said that the live person line was closed. I even offered to put it on speaker phone and she said she would try calling (finally!). About 10 minutes later, she called me back up and said she tried calling the California office but was on hold for «about 15 minutes» and «just didn’t have that kind of time to waste on this». Apparently doing her job and helping sick people in an Urgent Care is a waste of time?!? So I proceeded to ask if I could pay out of pocket then I’ll send the bill in for reimbursement (which I checked with my employer and was allowed to do). She said no, claims she spoke to Cynthia, the manager there, and said that would «jeopardize their contract with my insurance company and they weren’t willing to risk that for me». (Yes that is a direct quote). I asked to pay the price on the website and not claim it to my insurance and she said no, they cannot help and will not help me. I was absolutely appauled! I cannot believe they were willing to not only turn away someone that is sick and willing to pay, but be so unbelievably rude about it.
I left and went to a different Urgent Care in Carlsbad who had NO PROBLEM letting me see a doctor. I, in fact, did have strep throat and a pretty severe case of it. It is just baffling how one place ‘can’t find my information’ and refuses to help me after wasting 1.5 hours of time but another can get me in within 20 minutes without a problem…

Update! Recently had another pre-​employment physical at US Healthworks, and it’ll hopefully my last one for a while: P It was a better experience than the one that led to my previous review, which makes me wonder… what the HECK happened my first time here?!
This time was about 2 hours total waiting in the waiting room and in the exam room for the provider, which I expected. But everyone was SO much more thorough this time! The medical assitant who helped me asked a lot more questions, and was stricter about my drug test. No purse with me, lock on the toilet flusher, the whole works. Not a problem, but still strange to me that before I was sent into a normal bathroom with my purse in tow. And the practitioner was great! Lots of questions, stretches, ear/​heart checks, congrats on the new job, etc. etc. I honestly don’t feel like I saw a licensed provider last time: O
Still not an outstanding review due to the wait (1 hour longer than I was told), lack of urgency, and the coldness of everyone there, except for the practictioner. Sorry guys!

This is the most disgusting place ever! Small, dirty, filled with people. When we called to make an appointment, a guy told us they don’t take appointments for TB tests… when we show up, they said it was a two and a half hour wait and that OH they ran out of the TB tests… after I drove all the way to Carlsbad. They also told me I should have made an appointment… I TRIED! They sent us to Escondido which was just a gross and we had to wait for several hours! The receptionist in Esco was completely rude and the place was dirty and filled with people. not as dirty as Carlsbad however. If I was an employer, I would not use this place!!! It gets a F-!!!

This place is Terrible! I felt like I was at the DMV! Because they are a place that does drug tests, and they get business regardless of their quality of service, they have no reason to treat the patients good, and get your business done. The staff is super unfriendly, and they look pissed off, the kind of vibe you get when you go to get your car out of an impound.
I went in because I needed antibiotics for for a reoccurring issue that I’ve dealt with all my life. after waiting 1.5 hours in the lobby, and 20 mins in the room, the PA walks and tells me that because they cant do the testing they have to do, they cant give the prescription for the antibiotics. and now it was 7 pm and I couldn’t go to another urgent care. she told me I should go to a ER.

This place SUCKS!!! Appt time4:45 seen 2 hours later!