Things Remembered

Best customer service, fast engraving (same day), and awesome gift ideas! This place is the best for weddings, birthdays, home items, whatever. They have everything and the staff is super friendly and helpful.

Exceeded my expectations! After reading other reviews I was concerned about heading in on the day before Christmas Eve. I received a bracelet as a gift and it lost a pin. I went in thinking they would just put in a pin to fix it. They replaced it! Only took 15 minutes! Kim was fabulous and so helpful. Will definitely be back.

If you could give this place 0 stars, that would be my vote. The customer service is awful and the prices are absurd. You are much better ordering a cool gift online rather than dealing with this location.

If only I could give zero stars, my experience with this company was embarrassing do not waste your money here. My poor naïve boyfriend without doing any research, wanted a nice bracelet for his girlfriend with a customized box. It was so beautiful and pleasant to open and o really love it, however one of the 15ct diamonds had fallen out after two days. It was embarrassing for my boyfriend and myself. He called and they offered to replace it free of charge so we had to drive all the way up there only to be ignored by a dirty rude man, I believe his name was Frank. My boyfriend addressed him and he turned around and kept working while he was explaining the situation with the bracelet. At least turn around and pretend like you have manners! I was so appalled by the fact he didn’t even turn around that it distracted me from how dirty and disgusting his physical presentation was. My boyfriend is embarrassed and I’m horrified! We will not be returning!

Bummer these guys have only 1 star, i had a wonderful experience here. I cant tell you how awesome Marco is and how patient and helpful he was with me! I was in here for some last minute wedding gifts for my best friend and was in a crunch. I had no idea where to start or what my options were. Marco showed me lots of choices, prices and styles of writing and what prices would be total. Not gonna lie this place is pricey when you want a lot of lettering done but it was worth it for me. Marco told me to come back in hour for all 4 of my items and there they were all done. He was gone by that time but i wanna give him a huge thank you for saving my butt! :)

I went here for my husband’s birthday to get him a DAD locket that you can put pictures in, since we just had a baby. It was an amazing idea and a cute quote I put on the back. I got it all ready for him and got pictures in it and gave it to him. Like imagined, he loved it. After just a few days the magnets in the locket that kept the pictures there fell out causing the pictures to be lost. It was horrible quality. I was very upset. I called and let them know what had happened and they assured me I would get a free one, no problem. I went to the store to pick up the new one, and as soon as I walked out of the store the top hinge screw came out. YOU’VE GOT TO BE KIDDING ME. Their customer service is horrible and I will be calling back to either get a refund or round three trying. I’m very upset. Last time they EVER get my family’s business.

I would give them two zeros. I ordered two Birth Certificate Holders for my grand children. After two weeks finally I could pick them up. They convince me to became a reward member and use the coupons for my next purchase. I never received the coupons. There was a mistake in my email address and even after my correction I never got them. I wanted to have engraved one of the certificates and by Marco’s suggestion I ordered it and paid for it. Next time, my 4^th visit to the store I picked up the certificate and when I got home the engraving was awful. It was very small and out of line. My 5^th time going to the store. They took it back and reordered a new certificate. After another 10 – 12 days I went again. The engraving was not ready (my 6^th visit). In my 7^th visit I finally got the corrected engraved certificate. I asked the employee Marco why I did not get my membership coupons yet? He called the customer service and they said that they have been sent to my email address (probably the wrong one). In my 8 visit I lost my patience and want to returned back everything. Unfortunately, I could not returned the engraved gift. The engraving service is really very expensive and not satisfying quality. The money and time I spent, was worthless.

If I could give a zero, I would. Absolutely horrible customer service. Every time I had a question about an item the employee would roll her eyes at me. She did this to another customer too. I finally picked out a simple bracelet ($ 19) for my nieces birthday. I wanted to have the heart toggle engraved on it. I was asked «Do you want the free box that goes with it»? I said «ok» I thought it was just a regular box. I pick out the engraving (wasn’t shown the regular font) and rang up. It was $ 76 dollars. I quickly said «wow for a 10 yr old, no way how can that be». I looked at the receipt and said «return the box that was suppose to be free» thanks! She wasn’t happy with me. My total was now $ 40. For engraving and a simple bracelet? What a rip off. They won’t get my business again!

Zero stars. Manager Dori is a snake. She told me which engraving to get without going over pricing and then COVERED the examples and ushered me away so I couldn’t look myself. Her price was $ 60 for for letters! No shocker that she picked premium font and a silver filling which took a $ 24 engraving to $ 60. She never explained this. I went online and then called the store to change my order. I was assured it would be changed and I would be refunded the difference; no such thing happened. They also engraved the initial at the RIM of the glass and not the center. It looks so awful. I have never seen an engraving done on the very top of a glass, so moronic! They ruined my crystal glassware. Go anywhere but here. They will rob you, give you the worst service and then ruin what should be a beautiful gift.
I contacted the company through their website and despite it saying they would contact me within 24 hours haven’t heard a thing nearly a week later.