Staples

Unfortunately this store doesn’t really care if you wait — and wait — they may start your job but when someone else comes in they drop what they are doing and help the next person… telling you that you’ll have to come back later to pick up your order. They apologize that they just don’t have time to do your order right then, Whatever happened to first come, first served? If there were a closer store I would certainly frequent it and definitely would go to anther brand if I had the choice. Don’t expect customer service — you won’t get it here.

Thank you Iloy for finding the chair I wanted that was at a different store. He called around to get me what I needed, and made my day. He is very professional, personable, and efficient.

The WORST customer service I have ever had. I will NEVER use the print center at this location again. I needed a quick three page print job. The very unpleasant woman in this location (who did not greet me or say hello) actually placed a Pop up sign in front of me to read to start the process. Instead of taking the time to connect with a customer and explain the printing process having a sign thrown in your face to read and follow is unbelievable. I could go on and on but I will spare you the details of the interaction. None of the customers in the print center were greeted. Unfortunate in this day and age. Staples should know better.

They have all the usual items but their customer service has issues.
They’re are tones and ways to speak to people without assuming their idiots. Also don’t tell people when they call that you can do day of photos when you can’t.
Also tip: they don’t do photo copies exactly. Their color copies are okay and prices are low but if you want don’t order multiples just order copies you don’t mind getting ruined (ex for projects).
It’s just the worst experience ever.
Just email them your images and expect a phone call asking for repetition of everything you sent in the email already and them condescending you.

Great selection and staff is friendly and knowledgeable. Prices are too high, however. We’re talking 15 – 20 bucks for a simple organizer that Wal-​Mart sells for a couple. Anyway, it is one stop shopping — great for business solutions.

Overinflated prices for simple copy paper… Must process an mail in rebate to get the Money back via visa debit card (with restrictions). Major hassle to purchase what should be a simple grab and go deal.. Time is money for small businesses and these games waste our time.. Next time, I’m going to Costco for my office supplies

Giving this store 5 stars for the excellent customer service I received from Gabriela today. Thanks for going above and beyond to help me!

Ask good questions, you’ll get better service.

Decided to come in the learn more about the iPad mini they had on sale for a super deal. Had the pleasure of meeting Tony the assistant manager and he was able to answer all my question regarding business needs. Boy did this guy go above and beyond. He managed to find me one at another store, since they were sold out online and at the Carlsbad location. Thank you so much for all the help Tony:-)

I don’t typically review brick and mortar shops because most employees are simply your average individual trying to make a living sometimes friendly but mostly impolite. However, that is not the case with particular Staples.
Their employees were all really helpful and excited to help any customer out. While I was there, there were several employees that came up and asked if I needed anything but did so with a smile which I feel is rare. Unfortunately, I could not find the product I wanted to buy but I asked the manager on shift and she really took a great deal of time to help me.
First she checked the entire store but once she could not find the item she searched other stores inventory. What surprised me was what happened next, she offered to call each individual store that may have had the item in stock and took a good 15 – 20 minutes to help me. I never got her name but she was a Hispanic looking lady with long hair, very helpful and made the whole shopping experience much better.
TL;DR The employees are quite friendly and are willing to take time to assist each and every customer

Local office mega store in the heart of office country here in Carlsbad/​Vista. They have everything from cubicles, to toner to pens and snacks.
The store is always clean and tiddy… and each and every one of the staff great you and ask if you need any assistance.
Good on ya mate!

This location is only handy if you know exactly what you need. Unfortunately, I didn’t have anyone ask if I needed help, nor could I find anyone to explain the differences in products to me.
Once I finally settled on something, I had to wait a while for a product to be brought out from the back, only to be told that it was out of stock. Instead of helping the people behind me, the cashiers simply chatted and waited for my external hard drive to be brought out. The service was slow and I didn’t appreciate having shelves stocked with products that weren’t actually available.
For the record, I went to the location in Carmel Mountain, and had a much better experience. I was in and out the door, with my product and a discount, in literally less than two minutes.

Went here to get copying done for my son’s school project. It was 8:30 pm — perfect time to go. I went straight up to the counter of the copy center and Leslie helped me with all my needs. It was exactly what I needed the time — reliability, thanks Staples and THANKS Leslie!

Generally well stocked, but employees seem to lack product knowledge, inventory knowledge, etc.
Each time I come here, I’m greeted by happy, courteous employees. But this is pretty much a self-​service store– Find what you need and check out with those happy-​go lucky employees.
I generally don’t find Staples to have the most competitive pricing schedule. I buy things here when I need them fast. So, as far as convenience stores go, this is here when I need it.

Britney is the worse manager of all times. Arrogant, rude and unprofessional !!! I was told by a representative I could transfer data from my phone for $ 10.00. The rep did not know how to do it. Therefore, I had to do it myself. Manager Britney in a rude and unprofessional manner advised it had to be $ 20.00. There were no signs stating the price of data transfer.

An interesting location along Palomar Airport Rd. in Carlsbad. It’s in a small shopping center with a few restaurants, a bank and a couple of other retailers. Other than that, more industrial than anything else, but not far from neighborhoods and other commercial establishments.
They carry all the basics and then some for office supplies. Good customer service.

For a $ 20.00 purchase I have to show my driver license? WTF That’s why I don’t go there unless I have to…

Stop and walk away. Their online business cards are worthless. Their business card templates do not use standard business card size fonts and the proof is not to scale.
What do you end up with? Spending money on business cards that go to the trash. I called Staples and was told «sorry you don’t like the product.» Totally avoiding their responsibility for selling a defective tool. Walk away.

Sort of an out of the way Staples, but handy nonetheless.
Just needed some colored paper to print invitations, and some pens. They had them. I bought them. I left.

I’m freakish when it comes to office supplies. One can never have too many note pads, color paper clips, pens or colored sticky notes in my opinion. This Staples has come in handy more times than I can count.
I have to admit, when they opened up I didn’t think that they would do well. We needed a grocery store, not an office supply store in the neighborhood but they have proven to be very reliable over the years and I’m happy they’re nearby.
Service is pretty decent but I’ve had issues in the past with printing otherwise I would’ve given them 4 stars.