Sephora

This sephore is small and not very well stalked. The employees do greet you and are very nice. When its busy i find that its a zoo and do to the size of the store the line if not serviced very well can get out of control. My main problem is that they don’t have most pf the stuff i am looking for. They don’t stalk the shelves most displays are empty and its quite dirty. I shop there because of the brands they carry. I only wish they would clean up anf stalk up the store more

I was in town on business, and realized that I forgot to pack my make up bag. Seriously. I forgot all my make up. I ran over to the closest Sephora ready to stock up. This store is awful! There is next to no stock, and it looked like a 6 year old had run through the store sampling everything. I expect that at Wal-​Mart, not Sephora. I promptly went to the nearest CVS, and I bought the essentials for my week. I’ve never seen a Sephora store like this, even in a JCP. On the upside, the staff was friendly.

This place does not give me the same vibes I get when I walk into any other Sephora store. You know the feeling of wanting to buy almost everything because everything looks presentable and so many different products to chose from. This place is far from it, smh.
It’s located in Jcpenny in the middle of the store, the selection is limited, the store is a mess and sloppy. Only one person on the floor which means I didn’t get a simple Hello or welcome to Sephora. The sample stations were barely stocked. I guess they don’t care about refilling the samples so customers could try the product and possibly love it. When looking for a product that I liked most of the items were not even available! Brand new boxes of makeup were covered
And smeared in makeup. Talk about presentation and cleanliness. While standing in line 2 customers actually looked annoyed and complained that they didn’t like this store because they have to wait forever in line and no one ever assists them. So sad. And… ghetto.

So I came into the store to buy a new foundation, powder, mascara, highlighter and brush and I’ve been standing in the store 20 mins and not a single employee has offered me help! I’m even typing this as I’m still in the store! They walked past me and said excuse me as if I’m in the way. I normally have great experiences with Sephora but this is my first time in this shop and I won’t be back! I’m leaving and going to another location to spend my money.

Their always out of products that I want even when they get shipment in. It seems when I call they don’t answer the phone and the girls don’t seem that helpful.

Came in with a gift card today to buy some new lipstick and hopefully a new eyeshadow palette!
I have had terrible experience after terrible experience at this store however it is very close to my house and therefore extra convenient. Today however was the worst experience by far.
It is understandable that because of the holiday they would be out of product. No worries! That makes sense. Unfortunately not only was the store a wreck but it was dusty and looked like the shelves hadn’t been cleaned in the upwards of a couple months. Built up grime was everywhere!
There was a Tarte eyeshadow palette that I wanted to purchase (which was still displayed). None were out so I asked one of the ladies working if she could grab one for me. «Oh we don’t have that anymore» she said without turning away from the task she was completing. I let her know that the product was still displayed so that she could remove it (since they don’t have it anymore). Instead of removing it or apologizing she just said «Yeah I know». Hmm. Alright then. Looks like I’ll be making the trip to Escondido for the better service and a cleaner store.
It’s sad that Sephora is being represented like this. Everywhere else has provided excellent products, customer service and a clean environment! This store is a real bummer.

This is the worst Sephora on the continental US. I despise the old woman who works there.

I spend most of my makeup budget here. No problem until today. I used my Beauty Insider card to buy $ 50 worth of makeup so I could get $ 15 off. 2 days ago. The girl rang me up and didnt give the 15 dollar discount. So she rerang me and I had 2 receipts. The Anastasia eye brow product was old and broke when I tried to use it. I reboxed the product and took it back The girl at the register was nice as I asked for store credit but the receipt was messed up She called the manager over. Lisa. Lisa was condescending and said ‘she” referring to me has already returned this product”. I said I just bought it Friday and it is defective. She agreed to give me store credit. I continued to shop to use the credit. I was in the Urban Decay area and I heard Lisa talking to an employee. Lisa said. Did you hear that woman at the register. She was mad at me. Lisa used the B word… referring to me. Yes she did that. I looked around the corner and said. Im still here. Maybe you need to wait for customers to leave before you talk about them within earshot of other customers. She was a little speechless. didnt try to deny it. didnt apologize. Maybe if she wasnt selling old stale eyebrow products and wasnt so snotty about giving store credit this store would have a higher rating. Lisa needs to work at Walmart or a store where you wouldnt be surprised to be treated like this.

I’ve never had good experiences at this Sephora! First off they barely have anything there, and second the people that work there are very rude! No one would help me so had to almost bug them and they got all snotty for having to help me, and they literally said to me «the champagne pop by jc would look like shit on you because your skin type» I’m like okay there is other ways to word it but okay? I am so done with this Sephora I guess I’m gonna have to prefer from online because there’s no other Sephoras around me…

Lisa the manager is horrible. She is very rude and has no customer service focus. I choose not to shop here anymore and Will support freestanding stores only.
There is a lot of turnover in this place a lot of times there are not enough cashiers and they don’t give the same type of benefits as the actual freestanding store.
I’ve encountered Lisa being rude on more than one occasion to me and other customers.
I wonder where they found her could they not find someone better?

Every time I come to this Sephora everyone is extremely helpful and nice. Yesterday I went to pick up my foundation that I always use, unfortunately they didn’t have my color I usually get so I went up to the register with a shade lighter and the sample of the color I usually use. The women who helped me is named Lisa and I’ve worked with her before she’s always helped me an she was honest and said the color is too light and instead of selling me the wrong color she made me too samples until they get my proper color in next week. I will not go to another sephora I love this one and I’m a loyal customer especially after that!

I been here about 4x in the last few months and they are ALWAYS out of stock. They always say «we sold out» but then why don’t you start ordering more. Supply and demand people. Whoever is in charge of this store needs to get it together. I’ve been to other Sephoras in JCP and they were never this bad. I try calling ahead to see if they have an item before I drive there again and I either get put on hold for more than 20mins or they just don’t answer. Sephora has probably lost a few hundred dollars from me in the last year because they are ALWAYS out.

Definitely not up to the standards of other Sephora stores. I know it’s smaller than most, but that’s no reason for the employees to be so rude and unhelpful. I tried to make an appointment and they were not helpful at all. I ended up making one at the Sephora in San Diego who COULD take me without a 2 week notice.

For THIS Sephora location:
Inside a JC Penny which makes the entire area crammed pretty tight. Hard to navigate between the different make up displays, especially if there are other people shopping.
Limited selection, too. I’m able to get what I need (Anastasia Brow Wiz & NARS Blush), but there isn’t much to browse and look through to try new things.
Music is a little on the loud side.
Employees aren’t the nicest/​most helpful. They tend to act like they are doing you a favor.
I like that there is a Sephora at the mall, but wish there was enough demand for them to have an actual store, because then my review would be much higher.

This is a smaller version of the regular Sephora stores. Tucked away on the 2^nd floor of JC Penny, the Unilocal app will lead you wrong. The app will confuse you and will direct to an arrival site which is blocks away.
My daughter and I stopped in just yesterday. Plus for Sephora: their salespeople are knowledgable across the board instead of being focused on only one product line.
Down side for this location: most of the testers appear to be worn out with many actually empty.

Outstanding, still holds a five star in my opinion! Great customer service begins with a greeting of some sort and that they do here. They always acknowledge you once eye contact has been made.
Never a problem to return to this business with such good service, thank you!

Love sephora!!! always spend a lot of money here. Yes it’s a small location inside jcpenny and don’t have a lot of the brands bigger stores carry but they really try to help you with other suggestions. One thing I have noticed a couple of the times I have came in is that they are not very well stocked on products.

The girls that have serviced me are all super friendly, assertive energy and sales-​forward mentality without the pushy vibe. I like being able to browse freely without someone shadowing me and trying to put some input on higher end items to piqué me into spending more money or just flat out agreeing with all of the products I may be looking into just to make a sale… It’s really refreshing!
They greet you, ask if there is anything specific they can help you find, if you say «I’m just browsing» they quickly state what current promotions they have available and they let you be. This Sephora is the unicorn of Sephora’s! Definitely like having wing room to swatch eyeshadows and lippies in peace. will come back again and again!

First time at this location. The. girls there were super nice and friendly! They had patience for my ever changing taste and. inability to make a decision! They never rushed me even. when they.goat little busy and. other customers were there. How. you’re treated makes all the difference!
Thanks girls!

It’s not bad I shopped here before. Sometimes one has to wait a little bit, especially if there is only 2 people there. What I like about sephora is sometimes the high brand makeup are marked down.