iCracked Professional iPhone, iPod and iPad Repair

I contacted iCracked after reading the Unilocal reviews. I was contacted quickly by a tech after submitting the repair request to have my broker iPad 2 screen repaired. He came out on a Sunday and said he would not have time to do it then but would take it and drop it off by Tuesday afternoon. I didn’t hear from Garrett, the tech, by Tuesday so I contacted him. He said he was busy and had not had a chance to get to the repair so it would be another day. Fast forward to Friday evening and I finally received my iPad back repaired. It was $ 119.99 total and it looked okay, the home button was different and was not seated well in the opening. This iPad is kept on a bracket in our kitchen and we use it to access the internet and stream music to the stereo by Bluetooth. I went to use it after Garrett left and the Bluetooth would no longer get picked up by the stereo unless it was sitting within a foot of it. If you blocked the iPad with your hand the bluetooth would cut out. I am assuming he damaged the antenna under the screen that works the bluetooth feature. I figure I would just find a way to deal with it. After two more weeks I noticed that the touchscreen was not very responsive and remnants of adhesive were appearing on the sides of the iPad, I looked closer and all four corners of the replaced screen were coming loose. I don’t know how much this is reflective of iCracked the company as much as it is of the tech, Garrett, who I wouldn’t trust to work on my vacuum cleaner.

This is a review for iCracked company in general. My iphone screen broke in early october 2014. I got the first repair done in Buffalo, NY, where I was visiting family. The first repair was simple, however, 24 – 48 hours later my screen started coming off of my phone and intermittently working. I was traveling for the weekend, so when I came back into town he fixed it no problem.
Fast forward 3 months. My screen started coming off my phone again and intermittently working, an issue I’ve never had prior to getting it fixed. I immediately reached out to iCracked in San Diego, which told me I needed approval for a warranty repair. I contacted and filled out the form online, 7 days ago. Didn’t hear back for 48 hours until I called (which I had to ask for the number 4 times from online chat support). They emailed me to say that it was processing and that I would hear from a technician soon. 48 hours went by and I emailed them back with no response. I called the local icracked technician who said he would pass something off to his supervisor and have them call me back today. STILL didn’t hear anything. And tonight, my screen caught on my shirt and cracked with me taking it out of my pocket «too vigorously» i guess. I am beyond upset.
Overall, really shitty customer service communication. If you want your customers to stay, I recommend following up with your warranty.

Great experience getting my phone fixed. I cracked my screen on my iPhone 5 and wanted a new one stat! I called a couple places that said they couldn’t do it the same day. Cary from iCracked agreed to meet me near my work at 5:30, and my screen was good as new by 6! Professional service. I’d call again if I ever need another repair.

Update to Cary and iCracked. Daughter’s turn to drop her new iPhone 5 and crack screen. We had Cary come back out and once again, stellar job! Communication was awesome and he was punctual, professional and courteous. While it’s not the lowest price you’ll pay for screen repair, it’s certainly reasonable, and with the convenience of an in-​home appointment and the top-​notch service, it’s worth every penny. I can’t recommend Cary enough.

Someone who comes to you and has your phone brand spanking new within a matter of minutes??? Um, yes please!
My iPhone screen was shattered after it went flying out of my hands, and so I hopped on the iCracked website to submit an inquiry. Got a text from Cary almost within minutes, and we then set up to meet within the next day where he came to my work place. Communication was via text, and he also texted to confirm that we had our appointment time still. Score!
Within 20 minutes, he handed me back my brand new phone, with a tempered glass screen protector too, so shiny and new again!
Don’t hesitate to contact them if you need anything fixed! They also buy back old devices that you don’t use too. Highly recommended and I’d use them again!

I was looking around for a place to fix my cracked iPhone screen. I called iCracked three different times for a quote, left a message each time and they STILL haven’t returned my calls. Needless to say I found another company who did a great job fixing my screen.

Well a couple months after we had the screen replaced for $ 99, it cracked. I thought this would be covered by the 99 year warranty, however, loop hole!!! It only covers manufacturing defects. Good luck proving a manufacturing defect. This just makes the so-​called warranty useless.

I have used iCracked services a few times before and everyone’s been great but Cary took it to the next level. I love my new sparkle glass cover for my iphone 5 that he installed no extra charge. It was easy to coordinate a time to come to our house and it was quick! Prices were better than other quotes I had gotten. Once he was at our house he even took care of another iPhone 4 that I forgot about. Great service and lots of interesting conversation about his baby project to protect against cellular phone radiation. Cool guy! Will definitely use again.

I called a few different places to get an estimate on my iPhone 5 cracked screen repair. iCracked was the cheapest & they come to you! Cary was very professional and response times about my questions and setting up the appointment was very quick. Cary repaired my phone so that it looks brand new and installed a screen protector. I will plan to use him again in the future & recommend to all my friends.

Cary is awesome! I called on a Friday night on my way to a dinner party. He comes to you! He was fast and really professional! He fixed my iPhone 5 screen — from smashed to sparkles! Seriously! The screen came with a iridescent screen protector. Too cute! Highly recommend Cary and iCracked!

Left e mail-​no call back
Left message on answering machine-​no call back.

I cannot say enough great things about Cary! He was friendly and efficient-​fixed my shattered iPhone screen in 15 min. Only 2 hours since he fixed my phone and I’ve already sung his praises to friends and family! Thank you, Cary!

When I say 5 stars, I mean it! Requested a quote had a tech text me INSTANTLY not only did he call after I responded back to answer all my questions he worked around my schedule more then I thought possible! Cary was my tech he met me AT MY WORK and sat in my office and fixed my phone within 30 minutes. Checked functionality before and after AND gave me tips about another problem I was running into! I HIGHLY recommend this service to anyone that is in a situation where fixing is better then buying a new phone: p BEYOND amazing customer service and convenience! Thank you Cary and iCracked!

After conducting approximately 3 hours of research to find the most reputable company to repair my cracked iPhone 5 glass I submitted my contact information to iCracked. After submitting my information a new screen popped up with 4 possible technicians that would contact me about the repair.
Within 30 seconds of submitting my request Cary contacted me via text. We exchanged several text messages during which he was never pushy or trying to sell me on his service.
Cary then called me to explain the iCracked process and benefits of completing the work with them, which I had not heard from any other company I contacted.
We agreed on a time to meet at my home to complete the repair, he was early, and extremely polite and accommodating.
Overall the repair took 10 – 15 minutes, and he even installed a screen protector/​anti-​glare cover at no extra charge.
I would not only recommend Cary to anyone needing to fix there phone, but I will absolutely go back to him with any repair in the future.
Thanks a ton Cary you were great!

Thanks Cary for fixing my son’s broken iphone 5. He was fast and did a great job.
Cary even put a new screen protector on the new screen he installed. It was a nice bonus.
I would recommend him to anyone that needs their iphone fixed fast.

Cary was very professional and got the job done within 30 minutes. He engaged in conversation while he worked and did an overall excellent job.

Cary is awesome, great service and great guy, will help in any way possible. Had a camera malfunction and came to my house, fixed the issue, something apple couldn’t do, and whole process was painless!
Great service by someone who knows what they doing. Will use again in the future for sure. How refreshing!

So, I dropped my wife’s iPhone 5 while messing around with our son. And of course it landed just right as to crack the screen. Luckily nothing else was damaged. We began scouring the internet and also checking with our provider to see what our best option was. After some research we decided that replacing the screen would be cheaper than purchasing a new phone even at a discounted two year agreement price. We came upon iCracked, the main things that seemed to set this service apart was that they would come to you, the tec
hs were background checked and it was competitively priced. We provided our information and we’re contacted by Cary within a few hours. He was very professional and helpful and we quickly agreed upon a location to meet and have the phone repaired the next day. Cary was already set up and ready to receive the phone at the agreed upon time. Once again he was very courteous and professional as we walked through the process before he began the repairs. Repairs only took an hour or so and looked amazing upon completion. He accepted paypal as payment which was much appreciated and quick to use for payment, not to mention secure. Highly recommend iCracked and Cary from the Oceanside/​Carlsbad area to repair your smartphone screen woes! Thanks Cary.

Cary was very professional and took care of my iphone 5 screen in a matter of 20 minutes. The service was super convenient and pricing was decent. I would recommend him to anyone with iphone issues.

My iPhone 5 was pretty broken before Cary came to the rescue! Nothing on the right side of my screen was working and it had chunks of the screen missing from the top and on top of that, my screen was cracked. I was recommended to iCracked by my coworker a couple of weeks ago, guess he got tired of seeing my cracked screen lol.
Once i filled out the request form online, within 5 minutes I received a call from Cary. He was very professional over the phone and gained my trust pretty quick. We scheduled for him to come down to my work the following day. He showed up exactly on time, which is rare for any repair person to achieve. So right then, I knew my iPhone was in good hands. He was very professional in person as well, with his metal suitcase full of tools and dust cleaner spray (haha)
Basically, he ran all the diagnostic tests before he started working on it. He then proceeded to fix my phone identifying why my digitizer wasn’t working and also walking me thru the repair procedures. He could have easily fixed the digitizer, but my screen was cracked anyway, so the whole screen was replaced. Once he was done he ran the same tests to make sure everything was working properly once he was done.
It took about 45 mins for him to complete the job. And I am very pleased with his work. I’ve gone to other places before that made me feel uneasy because who knew if these other people were even certified techs. I trust Cary and this company which offers a great warranty!
I recommend Cary/​iCracked to anyone who needs their damaged iphone/​ipad repaired.