Hoehn Infiniti

I am writing this review as my husband and I are driving off the lot in our new 2014 Q50 hybrid. Yes, I am THAT desperate to get the word out on the excellent service the staff at Hoehn Infiniti has offered us.
We have gone through multiple cars from Infiniti and found it time to upgrade our current G37 coupe for a more efficient car. It was difficult to find a car with the specific options we were looking for. Until, we came across Hoehn Infiniti’s inventory online. The only drawback was that this dealership was located in SoCal while we are currently residing in NorCal. We contacted them anyway to get some information on the car. Little did we know we would be flying into San Diego airport the very next day. Our salesperson, Jerry, was more than helpful in negotiating prices over the phone and gathering some basic information to speed up the process when we arrived. Upon arrival, our original arrangement was to be picked up in the car we were to buy but Jerry came in a courtesy vehicle as he felt it would be safer in case of something happening to the new car. My husband and I both greatly appreciated this gesture and made us believe a customer’s best interest was on Jerry’s mind. The three of us striked up conversations of all sorts during our 50 minute drive to the dealership. Jerry had all the paperwork ready to go as soon as we arrived that we were in and out in about an hour and half. If you’ve ever bought a car from a dealership then you understand how quick our process really was. After completing everything and ready to hit the road, Jerry asks us to send him a text so he would know we arrived back in Vacaville safe and sound. What kind of a salesperson cares THIS much about his customers? We’re definitely taking this man for a grub next time we’re in the area. LOL
Needless to say, Jerry and Mike? (Finance department) made all this possible with the least amount of time and effort wasted. Also to add that we were laughing and enjoying the process throughout. There is no doubt in my mind that we would recommend Hoehn Infiniti for as long as Jerry is working for them! Thank you!

GOTO to Hoehn Infiniti. Ask for Jennifer Moore! Every level from sales associate to the GM are GREAT! I own 4 Infinitis. 3 were purchase from Hoehin. The other one was in Monrovia. NEVER AGAIN. Metro Infiniti is AWFUL. don’t take the drive to save… its NOT worth it. Work with Jennifer Moore to workout deal. Your time is valuable!

Great experience. I had the opportunity to work with Jennifer Moore as my sales associate and she was awesome. She made the entire process simple and explained everything as we went along. I came in one evening and looked at the car then came back the next morning to purchase it. Even with a trade I was out of the dealership in a little over an hour. Jennifer definitely knows the product and was able to answer any of my questions. Highly recommend Jennifer and the Hoehn Motors Group.

I have a lease with Infiniti financial and was looking to buy it out and sell it to a third party. I spoke with Tani and she took the time to explain everything to me in a way that the other Infiniti dealerships didn’t take the time to do. She was patient and honest to help with the complicated situation even though there was nothing for her to gain. If you have the opportunity to work with someone at the dealership I highly recommend Tani Ayote.

Anthony Phoenix is Awesome. I wanted to lease or buy a Q50 in Malbec Black. I had called all over the place LA, Las Vegas, Arizona even Michigan looking for this color. Anthony was able to get me the color with all the features I wanted. The whole entire process was easy and simple, I was in and out of the dealership. If your looking for a great Infiniti and salesman check out Anthony Phoenix. He won’t let you down. The manager, customer service rep and the service department are wonderful and very helpful. This is one of my best car buying experience!!! Thank you Hoehn Infiniti.

I started as an online customer and forged an amazing relationship with Michael Lee. He stayed in touch with me for months and got me in the right car when I was ready. The Process was easy and painless I would recommend anyone of my friends to Michael and the dealership. Five star service all the way!!! I am so excited to be in my QX60!!! Thanks Micheal!

Michael Lee at Hoehn Infiniti is an awesome salesman! I purchased a new car from him about a month ago and he’s checked in with me frequently to make sure I’m happy with my purchase. I’ve come in several times for help with programming the dashboard & he’s always happy to help. I would absolutely purchase another car from him as well as refer to my friends! Thanks Michael!

Just purchased my first car from Hoehn Motors and I want to especially thank Anthony Phoenix and the rest of the
staff for making it a great experience. They were patient with my many questions and didn’t rush me. I took 3 test drives before deciding and they were more than accommodating and helpful.
Thanks to all of you for making it possible for me to make this purchase and drive home in my G37!

My husband and I bought a new Infiniti from hoehn. Michael Lee was great. Professional attitude, on the clients side, genuine salesperson. He always tries to get the most for his clients. Honest attitude

My wife and I recently made a purchase of a vehicle from Hoehn Infiniti and had a great experience. Tani Ayotte was so great to work with and walked us through the process so effortlessly. Everything she promised she delivered on and there were no surprises. It’s refreshing to purchase a vehicle from a sales person that gets it! Definitely add Hoehn Infiniti on the list of stops when your looking for your next vehicle.

I have been buying and leasing from Hoehn for years… but Tani Ayote, the one I leased my new car from was an absolute pleasure, aside from being extremely professional, and getting me exactly what I wanted… I would recommend her highly, she is still helping me learn things about my car and even came to my home to help me finish understanding all the amenities and how to best use them.
I must say, I will always stay with Hoehn, they pick excellent people, and the Infinity for me is one of the best! The manager, Charles Webb, Jerry, and Josh, all made my lease easy and I am a very satisfied customer!

Unethical at it’s best!
If you want to be used as bait so they can sell used cars at a higher price to some other sucker. This is the place! After a verbal agreement on price, they sold the vehicle right out from under me to another buyer (for more money)! Shameful. Watch out for the sales manager Charles Web! Beware.

Michael Lee was my salesman. He knocked it out of the park for me. Hassle free straight forward negotiations with Michael, the sales manager and finance. Great experience. Thank you guys.

If I could give more than 5 stars I would especially for the service that Michael Shoemaker provided. We did all negotiations via email, which made things simple and straight forward. When I went into the dealer to test drive the vehicle he took his time and explained everything. When he said we could go inside to talk numbers my stomach turned because I knew this is where the bait and switch happens (or I thought I knew)… Wow! Was I wrong, everything was simple and straight forward. I was honestly expecting to be at the dealer for several hours. I was in and out within 2 hours or less including the test drive. Even my boyfriend said, «Wow! That was so fast and simple».
To make a long story short I would recommend Michael Shoemaker to ANYONE seriously looking to purchase an Infiniti. Words can’t explain how impressed I was with his customer service and professionalism.

Mike S. in service provided impeccable service for the entirety of my experience. I only recommend this Infiniti service department because of the high level of professionalism and quality service I have always been provided here. Thank you.

Great service, Susan is the best! Thank you for fixing my door locks!

Fabulous experience buying our second Infiniti in 3 years here. Great service, great price, and none of that attempting to upcharge us. Plus Infiniti makes great cars.

I bought my second Infiniti in 6 months from Hoehn Infiniti in Carlsbad. I would recommend these guys to anyone. My sales person Michael Shoemaker has been awesome both times and made both experiences easy and seamless. This is the 4^th Infiniti I have owned and there service dept has always taken great care of me as well. I would recommend them to anyone.

Hassle free, fun experience, and very accommodating are just a couple of the words I can use to describe my experience at Hoehn Infiniti. I was lucky enough to have Jennifer Moore as my sales associate and the experience was one that I will appreciate for a long time. I am kind of picky when it comes to the things that I want, specially if I’m gonna pay a substantial amount of money. Jen was patient, curtious, efficient, funny, and effective. She explained things in a way that were easy to follow, and when I asked, she definitely delivered. I left Hoehn Infiniti with exactly what I wanted for very close on what I planned on paying. If you are looking for an Infiniti (they’re amazing cars. this is my 3^rd one), Hoehn is definitely the way to go. Just make sure that you ask for Jen to help you.

I have used the Costco Auto Program in the past and it was a hassle free experience with complete transparency. This dealership was referenced in the automatic reply from Costco. In short, I have already contacted them with my displeasure at Hoehn’s Infiniti of Carlsbad.
Customer Service
The sales person did a great job to make the best of what appears a clear policy that only the sales manager can give me the Costco pricing sheet. More on this later. She was pleasant and available via text to ensure we connected with a dealership site visit. Upon arriving the sales person did her best.
Policy and Protocol
Here is where this dealership showed their true character and integrity. During my hour and half, as my kids awaited with one sick, there were several requests from myself to see the price sheet that is standard with the Costco Auto Program. This high standard of transparency is critical for this program. Well, the sales manager is the only one that can give this information. After various request to have him see send a note with the Costco price, it was clear he was not because he was still «closing another deal.» Even a couple hours later after I text the sales person with my disappointment that at minimum the sales manager should have called… he then called… too little too late.
I am disappointed and will work with Costco to seek out this brand in the future… can’t blame the vehicle… only the dealership.
Two final Tips:
1. If this is your experience with a sales office, imagine your experience in future service experience.
2. If they allow a sale to walk away, then they are not interested in you… only the bottom line.
In short, times have changed. Customer service and sales at dealerships must follow…