Hoehn Honda

i love it here! Lindsey, Bob and Kam are the best. i got the car and wanted. they went above and beyond for me. Can’t begin to say how grateful i truly am. thank you guys!

I stop by Hoehn Honda today 6÷11÷2016 to pick up my car for the airbag recall. Stacie and Chuwey was extremely helpful in a short time they brought my car from the lot washed ready to go. By the way during my visit I have talked to Phalan I think I will stop by later for another new car. Thank you again and Thank you Hoehn family for hiring such quality staff.

The whole experience was great from start to finish. They were more than fair with our trade in. Will Douillete was our sales guy he was great. Would def recommend him

Went in yesterday to look at a few vehicles, settled on one and that’s when things got slimey.
I was attempting to trade in a vehicle which requires filling out a form. On the form they ask how much you still owe, which I declined to state for obvious reasons. They came back 3 different times asking the question 3 different ways. I played dumb, acting as if I didn’t know, they finally gave up and offered me 18K. The vehicle has a KBB trade in value between $ 20,578-$ 22,711.
The difference is that the vehicle had been appraised at several other dealers for 22k and they were not desperate to glean the payoff in order to give me a minimum amount versus a fair amount.
Needless to say I went down the road and now have a different thought in my head when I hear the kind sounding grand fatherly figure doing Hoehn commercials on the radio.

When I got ready to give up my 2004 Honda Accord, purchased at Hoehn Honda used car dealership ten years ago, the only place I seriously considered shopping was right back there. On my first shopping visit, Jim Fisher met me and helped me find the perfect vehicle, and was professional and courteous, even when I decided to wait a week before committing. Over the years, I’ve always had good experiences at Hoehn, and this time has not been different.

I had the best customer service, Robert gladding was the sales rep, he explained everything clearly. I walked out a very happy customer.

Update 5÷15÷2016 — Their Customer Service Manager reached out and apologized for their previous treatment. She was very professional and regretful for her staff’s poor handling of my attempt to schedule service and a shuttle. I was impressed they took responsibility and outlined their steps to change. I’d give them another chance next time I need service on my Honda. [Previous review: Super bitchy service scheduler. They act like they are doing you a favor for their overpriced service appointments. They used to be very nice, and their shuttle service was convenient. Not sure what changed, management maybe? Going to be taking my car someplace else for service now, save myself $ and listening to someone with an attitude.]

Based on the business reply from ³⁄₂₃ I can tell they have no interest in being honest with the customer. DON’T TELL ME I DIDN’T UNDERSTAND THE CUSTOMER SERVICE LIKE I’M SOME SORT OF UNEDUCATED MORON.
I had a complete tune up on the last go round. I simply needed an oil change. Rather than asking me about what I actually needed they tried to pull a fast one on me.
Please note: Not all customers are auto inept. You can’t pull a fast one over me that simple.
CUSTOMERS CAUTION — BEWARE OF WOLVES IN SHEEP’S CLOTHING.

I went back to this dealership and this time my salesman was Palin. He was nice and professional. We went for a test drive and negotiated a good deal.
I love my new Civic. Go see Palin and you will be happy.

We leased our vehicle here several years ago. Wonderful professional sales team. The service has always been excellent. Today was a particular awesome experience. Made an appointment today to get my tail lights fixed. My service rep Jason pulled the car through and replaced the bulbs himself 1,2,3. In and out in 15 minutes and it cost me $ 15! It’s like getting a friend to do it but quicker! Made me feel like a friend rather than a customer.

Scuba-​Ron is the man you want to see at this dealership! He was so helpful with the purchase of our new accord! The entire process went so smooth.
Everyone at the dealer is so friendly and you don’t even feel you’re at a car dealership! We didn’t experience any of the usual nonsense involved in buying a car. Ron simply helped us get the deal we wanted on the car and we walked out with a brand new accord!
Definitely recommend paying him a visit if you’re in the market for a car, specially a Honda!

First time buyer– Let me first start off this review by saying that I had no intention of buying, financing or leasing a new car at the time, though I had been doing my homework to know what I could afford. Buying a car for the first time can be a very daunting experience, but I was lucky enough to find a dealer who understood my needs.
My experience all begins with a routine oil change for my 2000 Honda Civic Sedan, I had just taken it in for a much needed tune-​up the week prior and everything was running great thereafter.
The day before I take in my 16-​year-​old Civic for the oil change at the Honda Service Center, it starts rattling and making all kinds of violent noise from the engine. Now this is usually a sign that it’s in desperate need of some oil but I knew that I had just spent an arm and a leg getting a tune up so I figured it’d be fine and I’d put a little extra oil in it just in case and take it in the next day for a quality oil change from the Honda pros.
The day of the oil change the Civic shuts off 5 times on the freeway on route to the Honda center and I coast into the dealership not knowing what to do next. The mechanics didn’t even want to turn it on again and let me know that it was about to throw a rod and I needed a new engine, not an oil change. Needless to say, the car was old, it had over 230,000 miles on it and was a dependable car all the way up until I rolled into the service center.
Next thing I know I’m looking at new cars, just to get an idea of what the new 2016 models offered and also ease my mind about my recently retired Civic. I decided to browse around, poking my nose into the new 2016 Honda Civic models and really loved the EX-​Turbo series.
Enter Angelina Calguarian, the sweetest and most understanding sales rep I’ve ever met. She could tell I was interested and I was, but I knew that I wasn’t going to be easily persuaded into buying anything. However, Angelina was no ordinary sales rep, she actually really seemed to care. Typically, this threw up some red flags, as most sales reps have a bad rap for luring you into a false sense of security before the sticker shock sets in– not with Angelina. She made the whole experience simple and was very kind. Not once did I feel pressured into buying something I didn’t want. Angelina did all that she could to fit my needs and was miraculously able to get me a trade-​in value for my recently BROKEN Honda Civic.
I rolled off the lot in a brand new 2016 Honda Civic with peace of mind.
I would absolutely recommend purchasing your next Honda here and make sure you ask for Angelina!
Thank you Angelina and thank you Hoehn Honda!

This review is for Katharine Salas. She sold us our 2013 CR-​V and we absolutely LOVE it! We were looking for a new, dependable, and safe car for our family and Katharine found us a gem of a vehicle which fits both our budget and needs.
If you’re looking for a sales person who knows the business, definitely ask for Katharine Salas, she is wonderful. She knows her stuff and really cares a great deal about what your needs are. We couldn’t ask for a better experience and that is the honest truth!
Thank you!

I had some issues with my (less than two years old) car that ended up requiring a brand new transmission and actuator. Even though everything was under warranty and I wasn’t paying a dime, I got wonderful service at Hoehn. Jesse A. was extremely helpful and attentive while the mechanics were trying to troubleshoot the problems my car was having. He went above and beyond any other customer service I’ve received at a car dealership or mechanic… he called daily (and sometimes multiple times a day) to give me updates and organized a rental car for me to drive while the work was being done, all with a great attitude that made me feel at ease.
Thank you for making my car troubles easy on me, Jesse!!! And thank you to the Hoehn mechanics (and their expertise and problem solving)!

This review goes out to Jesse and to the big gentlemen with the beard, Rob? Bob? Something –ob hahaha I’m bad with names.
Anyways… I came in after owning my Honda Ex-​L (Sensing Edition) for a little over a month, had some rattling within the cabin of the car on the right side. I thought it was within the right door of the speaker, ended up being a lose component around/​inside the glove box. Speeding, turning to the right with momentum made hearing the sound more profound, and being that I’m music production and engineering student in the making, any sounds that are out of place annoy me, I work in a very loud environment as well so I like to drive in silence to and from work. I drive to Downtown San Diego and back to north county for work. So sitting in a car with rattling can piss anyone off especially within a new car that’s only a month old.
Geline, a hoehn Honda sales rep that I praise highly guided me towards assistance from Jesse. He’s helped me out in the past when I was in my 2013 Honda Civic Ex. Very quick, knows how to answer the questions the right way, coming from me… someone who builds a career out of how you network with people of all leagues, he handled the situation very well, explained to me that certain car models are in recall and made sure to check my car out to see if it was under that BIG RED FLAG. Luckily it was not. Got me out of Honda with a rental within an hour, Geline was kinda enough to wait around with me till I left. Came back the next day and was out of Honda within 10 Minutes.
To whomever hires the staff at Honda, I really appreciate you as well. The team you have in place is always so welcoming from the service reps to the sales reps, managers. Every time I’ve been you’re all laughing and having a good time and making things easy for everyone.
Thank you Jesse, for whatever worth my reviews amount to, I hope you and those around you are recognized for your outstanding customer service.
See you guys at my next service appointment.

Went there to just look at different SUV’s and Mini Vans for a commute car for our company and Angelina was the first one to approach us and treated us like family, we ended up buying a Odyssey! Great attitude and customer service, we will definitely recommend her to everyone.
Thanks Angelina!

I was pleasantly surprised by my experience at Hoehn. Visiting a car dealer is not always an enjoyable process. I leased a CRV here in 2013, and I was apprehensive about purchasing another vehicle. However, I received excellent service and personalized attention from not only my salesperson, Eric, but also the sales manager. Hoehn really seems like they are trying to change their image and address the issues that they have had in the past. Eric helped me find a new car that is perfect for me and the payments are affordable. He also helped me through all stages of the sales process and called the next day to make sure I was happy with everything with the new car. I would recommend Hoehn if you’re looking for a new car. I am a Honda owner for life!

My mother went to buy a car — it was time for a new car, she wanted a Honda, and we live in North County. So, my mom went to Honda Carlsbad. There she met Tracy.
Tracy is a funny and nice woman who took really great care of my mother. She took the time to explain EVERYTHING to my mom. Now, my mother can operate the two computer screens, the 5 cameras and all the other features and functions of the Honda Accord. That’s probably why my mom bought the car — she likes the detail and attention (and who doesn’t?).
Long story short, if you want lots of attention and detail when buying a car go to Honda Carlsbad and ask for Tracy.

After visiting, calling, negotiating and setting up appointments with about 8 other dealerships from San Diego to LA and still not satisfied. I felt I did my due diligence in tracking an elusive white vehicle. I was told multiple times I would not find that color in the vehicle I was in search of. Well the assertive, persistent and driven Mel M wouldn’t accept that answer. If I’m going to pay a couple grand for an item it better be the color I want it in. So I changed my game plan and called Hoehn Honda of Carlsbad and ask to specifically speak with a female sales rep! Yes I did! I was done dealing w/​the «men’s» blowing smoke up my exhaust. I can do the same honey but I’ve matured and grown passed those games. Get me a woman!
Kat S answers my call and right away she checks her inventory and says «we have a few in white.» Amen hallelujahs! Thank you Universe! See how that works?! Want something done ask a woman! Say no more. Let’s make an appointment asap and I want this lovely lady to benefit from this sale.
I walk in and happily greeted by Kat S who introduces me to her Assistant Serena S. They show me into a very nice comfortable waiting area and I’m offered cold beverages, snacks and freshly ground coffee made to order with a flat screen t.v. I help myself to a yummy mummy Chai Latte and feel right at home. They even have doggy treats and water bowl for furry little co-​pilots! I like this place a lot! So friendly and welcoming.
Serena scans their inventory and up on the screen she shows me several white vehicles in stock. See I knew those men weren’t right. I choose one and she brings it around for me to check out. It’s even better than what I had expected. I’m excited! Both Kat and Serena made the paperwork and process so easy and pleasant. All my questions were answered they made sure I was clear on everything. Not once did they ever make me feel pressured. They did the opposite! They made me want to give them my business.
I was then introduced to Kathy S who rounded out my winning Trifecta team! Kathy was a lot of fun to work with as well. These three know their stuff and have excellent people skills. This location has a great working culture for sure. Kathy rolled out a form that was longer than her desk and I found it comical! That could’ve been a great visual for a criminal! lol. She thoroughly explained every document and what every line was in a fun manner and quick pace. She congratulated me and handed me a shiny gift! Thanks Kathy S you were awesome to work with!
Next the very hospitable Kat S and Serena S walked me over to my new purchase and showed me how all new electronics worked. I totally hit the jackpot with this all women’s Trifecta team! I came in pre-​approved with a very large check at hand but my rock stars Kat S & Serena S got me a better rate! Kat S was so nice she handed me a cold beverage and they also congratulated me and was even nice enough to take selfies for me lol.
I know a lot of people have horror stories and bad experiences with car salesman’s and dealerships. I know it gives them anxiety when they have to upgrade their vehicles. This was the best, funniest and fast experience I ever had. When I text Kat she responds quickly. My Trifecta team of Kat S, Serena S and Kathy S gave me a superb over and beyond car buying experience and fun memory. If you want a Honda and don’t want the negative experience come see the girls at Hoehn Carlsbad. They’ll treat you like family and find exactly what you’re looking for. They got me a better rate then my pre-​approval. Get your Honda’s at Hoehn Carlsbad! Thank you ladies it was such a pleasure to meet and work with you all.

Decent waiting room with a neat expresso machine!
Service is absolutely horrible! Arrived at 11:40am for an 11:45am appointment and wasn’t checked in until 12:25pm. What the heck. Clearly understaffed.
Appointment was for a front break pad replacement and brake fluid exchange. Received a call at 2:15pm to say that the car was just now being worked on. The reason… there wasn’t a qualified brake technician until now. I indicated a brake pad replacement when I made the appointment 1 week ago so why was there no one available to work on the car? …I’m not sure either.
This is my 3^rd experience here like this. I wished I lived closer to another service center! Bottom line, be ready to wait for a really long time! Advisors here are not very understanding or compassionate either.
My next car purchase will definitely be a Toyota (my other vehicle is a Toyota). Their service center runs much more smoothly and you’re in and out.