FedEx Ship Center

This is the main Fedex shipping location for north county. It gets pretty busy in the afternoons as office staff from nearby businesses try to catch the overnight delivery drop off deadline. I’ve had to pickup packages here a couple of times as signatures were needed for delivery. Generally fairly pleasant experiences all around.
Keep on Unilocal’n!

No accountability. L o S t packages. Fedex and USPS use an intermediary delivery service to hand off packages for delivering Fedex by USPS. Complicates things even more to almost guarantee lost tracking and slow-​down delivery. Which is exactly what purposely happened to an expensive package, because they had lost a previous delivery and I complained about it to their management. Because of that, I launched an investigation of both services by the Department of Transportation and the FTC. I guarantee a disgruntled employee pitched my next package into the dumpster, or took it home just to even the score. Very unprofessional communication also from both their upper management handling the complaint and investigation. Another example of the corruption of America. I will never use anything Fedex again, and cancelled my two accounts.

Completely unhelpful. I received a bar code scan email from FedEx to scan at a location and print. This location turned me away without much more than «sorry». No alternatives or reasonable assistance was given. Go to another location or use an alternate shipping method.

If I could post zero stars I would. Driver out of this location carrying an expensive piece of urgently needed equipment that required signature for delivery literally sped past my house without stopping and then lied about my not being available to sign for it. And then I was told there’s no way to track him down (at 3:00 in the afternoon) because he’s gone home for the day! I will never use these lying idiots for my shipping needs.

Package was supposed to arrive saturday, guy didn’t even come and marked it as resident not home at 11 pm. Now this location wont let me get it it until wednesday. Rediculous and enraging

This place is absolutely fucking ridiculous! I’ve been waiting for a packaged that was shipped last Tuesday from El Monte, Ca and it kept being rescheduled for delivery because apparently I need a signature on the package. Well whoever left the sticker on my door RIPPED IT APART and I can’t even sign it just to have it left there. So I’ve been HOME ALL MORNING waiting for him to come so I can sign it since it was rescheduled AGAIN to today, and guess what?! I get an email saying it was rescheduled again because «nobody was home». MY ROOM IS AT THE FRONT OF THE HOUSE AND MY WINDOW IS RIGHT NEXT TO THE FRONT DOOR! Nobody came!!!’ I’ve been laying in bed waiting around for it just browsing the Internet and not once did I ever hear my doorbell ring or anyone knock. And keep in mind, I have two dogs who bark like crazy when someone is at the front. NOW I have to drive 15 miles to this damn fedex location just to pick up my package because I’m tired of sitting around and waiting for this fucking package. (Excuse my language but this is just absurd and unacceptable!!!)

If you like dealing with incapable people, you will have a field day at the San Diego FeDeX hub at 2495 Faraday Avenue. The workers struggle to understand their own package tracking system. They are so accustomed to making mistakes that they apologize immediately, knowing they they messed up somehow. Customer service is not the focus of the employees at the central San Diego FEDEX processing and distribution facility, and there is rarely a person to accept responsibility. Even the manager at the Faraday Ave location manages a vacant look and a «deer in the headlight» look. If UPS or the U.S. Postal Service are available of your delivery — they are much better choices.

HORRIBLE CUSTOMER SERVICE FOR SHIPPING!!!
Warning!!! Do not use fed ex when you buy anything !!! I ordered an Amazon package online and paid extra for overnight shipping. They left a note saying they couldn’t lift my package alone! Well thank GOD I didn’t order it for my 81 year old grandmother!!! Who would’ve carried it then??? After multiple calls to the call center who said the driver wasn’t responding I sent my husband to the faraday location who said the package wouldn’t be available. Oh guess what it was there!!! Driver must have wanted to be extra lazy and not even try to deliver it then skate out early! How sweet!!! Good thing my husband could lift it and picked it up. Never again fed ex get it together

Avoid the little Latina woman late 30s mid 40s
If you’re not on her level of «delivery experience.» She gets agitated and impatient i.e. throwing tape, rolling eyes, smart remarks the works. Just really unprofessional customer care.

Un-​fucking-​believable after an entire day of tracking down my package after the delivery person WAS UNABLE TO PRESS A FUCKING DOOR BELL, I enter the shipping center to be told immediately to «take seat» ass they are too busy to allow me to pick up my package…
If I had ANY SAY in the carrier I would NEVER CHOOSE FED FUCKING EX
Update: After waiting 20 minutes for them to deal with the incoming packages (yeah nothing says «your business is important to us» than being dumped to the end of the line) I approached the desk to be told the delivery person would not be back until «around 6PM» this, bearing in mind, is after i was told specifically by the phone center that my package would be waiting for me after 3:30PM…
I left the shipping center and returned home for an hour to return at 6:40, they had JUST found my package (if i had waited i would have been there A FUCKING HOUR).
so to recap:
First delivery failed because the delivery person can’t ring a doorbell (i live in a 700sqft apartment not the Wayne fucking manor btw).
Second delivery (as told by phone operator) would be at 1:30, my wife left work at 1:10 to get home at 1:20 to receive it only to find another message saying she had missed them by 10 minute because he was there at 1:10…
The package was miss-​scanned as such showed up all day as «delivered» so it took a fucking age to establish over the phone that it hadn’t
5:25 i get to shipping center, i speak to the desk person at 5:45 to be told it’s not there
An hour later i get my package and am told «sorry for the inconvenience»…
I accept apologies for all sorts of things, mishaps, unforseen errors never for hardline ineptitude and certainly not for the THREE FUCKING HOURS OF MY LIFE I“LL NEVER GET BACK BECAUSE THESE CUNTS CANT FUCKING RING A DOORBELL

Do not use this shipping center/​service if you don’t want your package to be lost. I ordered something online from half a world away for 2 days priority shipping to find out while waiting at the place for over an hour overhearing their confusion with eachother that they had lost my package in the city that I reside in, fail. You have one job only and thats to give the costumer their package successfully and you blew it. Very unprofessional. Never using their service again.

Although the representatives were nice, I DO NOT APPRECIATE being discriminated against because I am a man!!! It was 5:32 when I dropped off my FedEx Express envelopes tonight, and the gentleman who helped me stated that if it was out of state, it would go out next day. I asked if there could be an exception, he said nope. At 5:35 pm, a woman walked in with 6 packages that needed to go out for next day. She begged and pleaded for him to please make an exception. He looked at her and said, «is the truck still here?» She said yes. He said «well, okay. but just this time.» I was RIGHT THERE!!! Not cool, and EXTREMELY UNPROFESSIONAL.

I sold a coffee maker on eBay and wanted to mail via FedEx because on the 19 pound weight. I checked FedEx shipping via my eBay shipping and the cost was $ 34 dollars. My wife received a coupon from FedEx for 25% off. So we drove to the Carlsbad shipping center and filled out the paper work. Well it was just a bait and switch. The coupon did not apply for my package and the charge was $ 47. They stated that the way it works. Should have used the eBay shipping and you needed a magnifying glass to read the fine print on the coupon. Yikes!

I ordered an iPhone as an upgrade from Verizon and went down to this location to pick it up. The phone never arrived. The package had been tampered with and (I shit you not) a piece of tape (the kind you use to wrap a children’s gift) had been used to ‘seal’ the box. The guy at the counter says: «Hmm that is kind of suspicious.»
Oh really, CSI Miami? Did you use blood spatter technology to figure that out?
After a long investigation, FedEx claimed no responsibility for the loss. And believe it or not, once Verizon ships the phone using FedEx, they no longer claim any responsibility for whether the phone arrives. So… long story short, because FedEx refuses to claim themselves responsible and because Verizon holds FedEx responsible, I get stuck paying for a phone that I never received. Total crap. Avoid this facility like the plague if you need to get a phone upgrade. Consider yourself warned.

Great organization & good location to work with.
Everyone at the Carlsbad Ship Center is always friendly and goes the extra mile to provide excellent customer service. Never had a problem here. Glad to have FedEx as my office’s partner. Worth the price every time.

This review is geared toward a specific individual rather than the business facility as a whole.
Major thanks to the courier that cared!
I am traveling for work and am lodging in Rhode Island. I bought concert tickets off of Ebay and sent it to a friend back home in San Diego, CA as an early birthday gift. The tickets got delayed about 2 ½ weeks. So when I finally got the notification that it was in transit, I watched the tracking like a hawk. Unfortunately, my friend wasn’t home at the time of delivery and her parents rejected the package because they didn’t recognize my last name (the Ebay seller’s policy required my name for postage). So the package was taken back to the local facility for pickup (Carlsbad). I went through about 4 or 5 back-​and-​forth calls to FedEx Customer Service trying to settle pickup of the package. Customer service was very compromising (although very blunt and slightly impatient) and organized for a redelivery the next day. But less than an hour after my phone calls with Customer Service, I get a text from my friend saying that FedEx came by again and redelivered the package THAT DAY!
To put in perspective: I ordered the tickets ⁹⁄₂₄. Was supposed to be delivered 9÷26−9÷27. The package arrived ¹⁰⁄₁₆ (one day short of 3 weeks later) and was sent back to the Carlsbad facility. The package was set for redelivery the next day (¹⁰⁄₁₇). The package ended up getting there on ¹⁰⁄₁₆. Thank goodness. Those concert tickets weren’t cheap and I had been biting my nails through the being in a different state, the delayed shipping, and the multiple calls to customer service; combined with the worries of sending to the correct address, in general, because it was my first time sending mail to this address.
Thank you, friendly courier for relieving me of worry for an extra day. You deserve a raise (sooner than later)!

Plenty of parking, easy location off of El Camino. They left a door tag for an important overnight package on my door (damn! missed the delivery) which indicated I could pick up my package after 6:00 pm (so awesome that they are open till 7 pm, AND on Saturdays) I stopped by JUST in case it was back from being out for delivery at 5:30, nope it wasnt, but everyone there who had 5:30 on their door tags was got there packages no problem. I knew it was a long shot so no worries, swung back through on Saturday morning, quick and helpful staff got my package super fast and I was on my way! The post office is so $$ nowadays you might as well upgrade your shipping experience and go with FedEx !

A package was sent to my post office box, so FedEx called and said they needed a street address or I could drive on over… why not, checking out mynew hood. So hopped in the ride and boogied on over to their location on Faraday.
Lots of parking in front, lots of friendly people inside. Got my package and picked up a few mailing slips. always useful to have a FedEx nearby.

I always drive up to the Fed Ex Carlsbad when I have something too big or heavy to ship via the USPS. This is the actual fedex facility and the rates have been very good for me. You can also save 10% if you get a fedex account. I think they’re open until 7pm or so and the last shipment goes out around 5pm M-​F. There’s plenty of available parking nearby.

The Fedex man delivered a package to my house today. When I opened the door, my dog ran out: ESCAPE! My son chased him down the street, along a trail, and out onto another street. Meanwhile the Fedex man had driven around the corner to the same spot. He opened his door, the dog ran in, and he shut the door to trap olé Tom. He been had a dog biscuit to give him.