El Camino Shoe Repair

I had a pair of dressy sandals I needed for a formal affair that night and realized as I was getting ready that the heel was missing. El Camino Shoe Repair is near my home. Gave them a call and took them in at 3 and he had them ready for me in a little over an hour and they look perfect. I was impressed that he was able to take them and do me the favor of having them ready. I was a bit worried needless to say as they were the only sandals for my gown. Thank you!

I only went to this shoe repair because I moved and it was closer than the one I usually go to, but I will now make the drive because of how I was treated by this business and the poor quality of the repair they did on my boot heel.
The heel they repaired broke within I hour of wearing them. I tried to glue it myself since i was out at a party and it was embarrassing my heel broke and I didn’t want to trip.
When I brought the boot back to them to show them their poor repair job Daniel was so rude to me saying that is not their type of work they don’t use that glue. I informed them I had to do a makeshift repair because I was out at a party when it broke literally 1 hour after I picked it up from their shop. He then accused me of bringing in a different boot and that they never repaired. I was so insulted that he insinuated I was trying to scam them I was speechless. He then said that their process for this type of repair would to shave down the boot hell and use nails and he said this boot didn’t show that was done.
So I said you just told me you still charged me but didn’t do the quality repair you would normally do. He just busted himself that they did a piss poor job and charged me anyway. I said I wanted to speak to the manager and he said it was his older brother and gave me a number because he wasn’t there. I called and left 3 messages and he never returned my phone call. Who knows if he even gave me the correct number. Regardless I will never go back and it was worth the drive to go back to my trusted shoe repair business off of hacienda.
Bad business all around in my eyes. Poor quality and customer service.