Eagle Creek

Stellar company. Well thought out products that are built to last. They’re fixing my 5 year old switchback max for free, that handle broke, most other luggage would have the fabrics tearing apart from the abuse they get in and out of boarding the plane, but not this one. They’re also shipping it back to me for free. Thanks eagle creek!

With over 70+ countries logged and being in the adventure travel industry, durability and reliability with luggage is a must for me. For years I went with cheap gear, figuring it’d get destroyed anyway. Thanks to Eagle Creek, I decided to invest in their gear and have never looked back since. For luggage, I use their ORV trunk, both a carry on version and the medium sized suitcase for longer trips. I can’t believe how much you can pack into those suckers. The larger suitcase was damaged after only 3 trips, and seeing that its original price tag was over $ 350, I was understandably upset. But I called Eagle Creek’s customer service, who assured me that the suitcase had a lifetime guarantee. I mailed it to them (my cost $ 37) and three weeks later, it was mailed back to me in near pristine condition. Pretty much all my other gear is Eagle Creek — I am a HUGE fan of their double-​sided packing cube — again, I can fit in 2 weeks of clothing into that sucker.

I have an Eagle Creek Hovercraft 25 that I’ve had for a few years, but the handle kept sticking and had gotten very hard to pull out. I finally looked up their warranty policy and was amazed to see that it was warrantied for the life of the product. Since I had business in San Diego, I called and was told I could drop it off at their Carlsbad office. I did and a week later realized that I had forgotten about the matching carry-​on that I had stored inside the big bag. I immediately called Eagle Creek, talked to the supervisor, Jose, who checked, found my bag and assured me the carry-​on was still safely inside. A few days later I got both bags back with the big bag’s handle now working perfectly. That’s what I call a great warranty and even greater customer service!

I have an Eagle Creek security wallet, an Eagle Creek business bag (holds lots of documents, books and my laptop), and an Eagle Creek hand bag (holds a couple of books and documents). The first two items were bought in the early 1990s, and I’m still using the security wallet as my main wallet. The business bag’s expanded bottom finally gave out after about 20 countries and having an Apple iBook jammed in and out of it (something it was NOT designed to do) and being consistently over-​loaded — but I can still use it as long as I don’t extend it. And the last item is relatively new and holding out well. In short — I’m a huge fan of Eagle Creek products.