Chase Bank

Everyone here is great! Very helpful and polite, always smiling. Chase is a great bank and usually will work with you if you call in with issues. Very happy! Love the freedom card and all the perks it offers.

This complaint is towards the bank decision to stop providing the balancing worksheet on the back page of your statement. Are you kidding me? How hard could it be to leave this as the final back page? What a total inconvenience. Ridiculous.

I’m sorry but when I drive all the way to my bank, pull out cash to deposit into my son;s account with Chase and then I am told that the bank will not take a cash deposit. I am not happy. Who doesn’t take cash! Thank you for wasting my time and now my son doesn’t have his funds till next week. Boo you!

I have been coming to this Chase branch for quite some time now, not only for myself but I also drive my grandmother to the bank on occasion. I have to say this is by far the best branch in North County.
Upon waking in you can clearly see a table with fresh lemon water, coffee and candy available at all times. The managers office is also right there and I am normally always greeted by her. If she really likes you she will give you and oatmeal cookie :-). If your not greeted by her you will always be greeted by a teller even if they are helping someone. Love it! I personally love going somewhere that I feel welcomed and remembered and they do that here. There are probably 3 different tellers that always remember me by name. This branch also seems to always have enough staff too. I have never had to wait in line very long.
Overall my many experiences there have always been good, and I will go out of my way to go to this branch.

Best customer service I have ever experienced from any bank. The tellers, personal bankers, and branch manager are all super friendly. I prefer to walk in rather than go to the ATM for that simple reason. Often times when I go they are handing out special little treat not just the typical cookies and coffee. Great team!

I normally use the La Costa branch where everyone know me and it’s great. This one left me waiting for half an hour while all the employees were chatting. I have been using chase for my business and merchant services account. Maybe it’s time to change to a smaller bank that actually cares about customers.

Excellent service, from all the tellers. For me, Keri Wensel was the one that helped me open up my accts and she was extremely helpful, knowledgeable, and personable. It was my first time banking with Chase and I am so glad I walked through those doors. Keri goes above and beyond to meet your needs and makes sure you know how to get the best benefits for your finances. She stayed overtime to answer all my questions and talk me through step by step. Highly recommend Keri/​Carlsbad Chase if you are looking to open up a new acct. Feels weird writing a review for a bank, but how else would I show my appreciation for the great service I received? Yea, I know I’m giving my money to the bank but the employees are probably underpaid so when I get such good service, can’t help but to feel thankful.

I went to withdraw some cash from the ATM and as I was counting one of my bills ripped it was around 830 the doors were close but one lady said that she couldn’t exchange it cause she didn’t had her register a few seconds later she came out with her ATM card and withdraws 20.00 dollars from her personal account and exchanged it with mine I saw her name tag before she went inside the bank it said Liz that’s what I call customer service (THANK YOU LIZ)

I’m new to the area, found this place through Unilocal!Avi helped me open a checking & savings account. He was funny, knowledgeable & helpful. I loved the building & all of the employees seemed very nice & willing to assist. I’ll be going back =).

Chase bank that is super convenient near a freeway. Drive thru is always hassle free.

I don’t bank with Chase, but evidently the professional organization I hold office for does, so I have no choice.
This shopping center and associated parking is horrible. I try to avoid coming here if at all possible. There is limiting «bank parking» with about 6 spaces, then it’s shared parking for all the other businesses in the center.
Easily visible from El Camino Real and right across from Carlsbad’s Plaza Camino Real mall. ECR gets backed up particularly during rush hour traffic. Also, be aware that a lot of elderly frequent this shopping center so be careful where you park (dings) and drive the speed limit.
I noticed lots of employees working as I entered Chase. I waited for a good 5 mins before a teller assisted me. She was polite, but when I asked a couple questions, she wasn’t very knowledgeable. Understandable if the questions were not her specialty, but at least offer to ask someone else who would know the answer. Perhaps that is too much to ask for…
Luckily my monies are held elsewhere.