Carlsbad Optometry

Highly recommend Carlsbad Optometry! I’ve had visits with all three doctors and all are very knowledgeable and kind. The staff is friendly and helpful and they make it really easy to schedule/​confirm an appt. either via phone, email or text. They typically run on time and the whole office seems to be run very efficiently. Never understaffed and someone always there to answer any questions! I moved from Carlsbad a few months ago, but will still drive up to their office for my appointments. They are the BEST!

As usual, another excellent experience at Carlsbad Optometry.

I’ve been going to Carlsbad Optometry for just over a year now, and have been seeing Dr Lucia Millet. The entire staff at Carlsbad Optometry are super nice and friendly, and they have really convenient hours compared to other optometry places that close at 5 every day. I’ve gotten 1 pair of glasses (Gucci frames, super cute), and now that they have Ray Bands, I just order prescription sunglasses from them. They have a great selection of frames for any face and budget. Dr Millet is excellent for people with picky eyes, and I got about 10 different trial contacts to make sure I got the best pair for my eyes. And when I ran out of contacts before a big international trip, the staff at Carlsbad Optometry were able to rush order me some trial ones to hold me over until I got back. I would definitely recommend Carlsbad Optometry and Dr. Millet to anyone looking for excellent eye care.

I have been seeing Dr. Witmeyer since she opened Carlsbad Optometry 6 or 7 years ago. She is exceptionally well educated and informed in her field and offers «layperson» explanations to her patients — a loss art! She also has a very cute boutique-​type reception area with a wonderful selection of chic designer frames. An up-​scale Optometry office with the latest in office equipment, I highly recommend Dr. Witmeyer.

After being a patient of Carlsbad Optometry for a number of years, I will never be back. It has nothing to do with the Katherine, Allison or Lucia — they are great and the procedures I have had have been good. The reason I will never return and leave a 1 star is the front desk receptionists. They don’t answer calls, they do not call back, while standing at the counter, they want me to call the insurance company. They have (repeatedly) bad attitudes and are rude. ZERO customer service. Sad because I liked the doctors.

My daughter has been her 3 times to see Dr.Millet. The doctor is very helpful with any questions we have and is very encouraging and positive to my daughter (who is extremely shy and can be very nervous about answering a question wrong). They have an adorable selection of children frames and they always give us a nice variety that is covered by her insurance. They have also replaced my daughters lenses (not even 2 weeks after she got them) when she got a scratch that was impairing her sight in 1 eye and for free of charge. We have had to wait 10 or so minutes after our appointment time to be seen but the staff is wonderful and apologetic about the wait. Glasses usually take a week or so to get in.

My wife went in for the full examine and they dilated her eyes as part for the procedure… all was good. Nothing bad found… then a month later they started pushing her to come in again… for the same procedure, another dilation of her eyes.
When we asked why, they keep repeating that there would be no cost to us… so that means they just wanted to hit-​up the insurance company for mo-​money. They were rude to me and did not answer our questions regarding the need to perform another dilation. I suggest you go elsewhere for your optical needs.

This entire practice is really wonderful. I never dread making my yearly appointment. I usually make my appointment by email, they give me a few options, and viola… I confirm, done and done.
My contacts always need to be special ordered, so the wait time isn’t a reflection on them– it’s the manufacturer.
I just saw them last month for my annual appointment. Always greeted with friendly faces and smiles.
See you next year!

All the doctors and staff are experienced, knowledgeable, professional, and wise. They explain everything to me in terms I can understand, they give me lots of options for contacts and glasses, they have state-​of-​the-​art tools, they help with insurance «stuff», they always see me promptly and give me their full attention, and their space is gorgeous. My daughter had her first exam at age 6 (as a benchmark), and she felt like a queen! I cannot recommend this business enough.

I brought my son here for an exam and contact fitting and was very impressed with the quality of this office. Dr Witmeyer was so personable and friendly, explained everything well, and seems very thorough. I will highly recommend this office to anyone!

Always on schedule, and very thorough and friendly experience.

Super friendly front office staff. The doctors are great too! My husband had some issues with his new glasses and they let us exchange them for another. They were very understanding and patient while he chose a new pair!

I went here because of all the positive reviews. The service and visit was good. Very friendly and personable staff. The only problem was I called to inform prior to the visit and after the visit that there is coordination of benefit. They only billed one insurance therefore my copay was close to $ 200. The issue was finally resolved today and my visit was close to 2 months ago. I made multiple calls to follow up. I give them A for effort in promising that it will be resolved but poor communication. I followed up every few weeks and was not updated with the status of my refund. I would return but I do hope next time will be a better experience. The true test of customer service is providing support to clients especially when there are problems. I felt like the expectation is for me to pay timely when service is provided but a business should communicate the status and resolution to a problem if me as the client had been patient and understanding of the whole situation even if it was not my fault. Hopefully, the next experience will be better than this one.

Very friendly office staff and doctors.
Amazing service.
Very good and friendly doctors.
Very good customer service with reminders.
Would come back more than once a year if I could.

Great optometry! All staff is super friendly and courteous. Dr’s both are attentive, knowledgeable, and caring. Each year I’ve gone, the staff that has helped me with picking frames have been awesome. They take the time to help you decide best fit financially and estically without rushing you. Reception staff are equally as pleasant and professional. Clean facility and convenient location. Highly recommended!

My first office visit was today with Dr. Pierce … She was really good with my 4 year old. The whole office was pleasant with a really great staff. They really did good at helping me pick my frames!

Nice location, small office, small selection of frames. Waited over 15 minutes past appointment time and had to listen to the front office women talk about their personal lives. Not very professional. The doctor was very nice and gave a thorough exam. Overall I would give it a C rating. Not as impressed as I thought I would be. Wouldn’t recommend to a friend.

I have been a patient at Carlsbad Optometry for a few years now and I LOVE Dr Witmeyer and her staff! Again, she is the best optometrist I have seen and does whatever it takes to provide you with your best possible vision. The office staff are very friendly and provide excellent customer service.
I highly recommend Dr Witmeyer and Carlsbad Optometry

I want to HIGHLY RECOMMEND this beautiful quaint optometry boutique!
I’ve been coming here for several years, and always feel like a VIP. The staff is always friendly and fashionably presentable to their clients. They have only boutique frames that are a specialty edge in frames, fair prices, up to premier hand crafted exclusive frames over a 1000.00. Hard to make a decision on a single purchase. Contact lens options are superior.
Easy and modern technology for exam evaluations. Physicians are fantastic! Love Dr. Millet!
Wont be disappointed here!

I’ve been a customer (my daughter and husband as well) for the last 4 years and love them. They are all so friendly, patient and helpful. Would highly recommend.