Caliber Collision

Our truck went in for repair after we got rear ended. These guys were top notch right from the first contact over the phone. Reception girls were nice & friendly. Service advisors were thorough & would call & give me updates. I didn’t have to deal with money exchange, they worked directly with my insurance. Also they had a rental car available when I dropped mine off which made things so easy. Our truck looks better now than it did going in! Great professional service, I highly recommend!

I had a great experience at Caliber Collision! Everyone was a pleasure to work with. Richard kept be updated and was able to answer all of my questions. Louis, Robert and the front office staff were also very kind and helpful. My car looks and operates great after they put it back together and my car is 14 years young!

I’d give more than 5 stars if I could. Everyone at Caliber is awesome, from the lovely girls at the front desk to the mechanics. I called on a Monday, dropped my car off on a Tuesday. They were a preferred provider with my insurance company (Amica) and worked directly with them throughout the entire process. My car was done in less than a week and the work looks great. I was DREADING having to work with an auto body shop but Caliber made my experience wonderful. Thank you!

What a seamless and pleasant experience from start to finish! Olivia at reception is warm and friendly, quick to answer questions, and Richard who handled my repairs was knowledgeable and thorough. They kept me updated on the status of my repairs and even finished early. This is the first time I have taken a car in for repairs and had it handed back to me looking better than I brought it in. I can’t say enough about what a great experience this was in the midst of an unpleasant event. I would highly recommend bringing your car here for exceptional service and quality work.

I brought my car in to get my bumper fixed. I chose to be contacted via text and I was kept in the loop through out the entire process. My car looks beautiful and the whole process was very smooth. I would highly recommend them!

Got rear-​ended and hit car in front, so damage to front and back, seemed minor but turned out to be $ 9k damage and took 35 days. Caliber handled everything with excellent customer service and status notifications by text and email. If I could give 4.5 stars I would because I had to take the car back to adjust the hood gaps, but it was minor and they had it done in half a day. When they ran over the estimated time they offered up a car rental at no cost to me, probably would be covered by insurance, but they did so explaining the reason and with apologies. I think their work is excellent especially giving credit to their paint department.

Very happy with my experience at Caliber Collision. I was able to get a next day appt for an estimate, part came in quickly, and with a ½ day of repairs my car was fixed. It took a total of 3 days from start to finish. They replaced a smashed headlight and touched up the paint scratches on my front bumper. The damage was caused by debris on the highway flying up and hitting me. Everyone was friendly and Richard explained the process/​repair fully. No surprises except when I picked up my Mercedes they had cleaned it inside and out! Excellent work and fairly priced.

Getting my car fixed after being in accident was made easy by Caliber Collision. The insurance set up my appointment and they were able to get me in fairly quickly. They took care of all the paperwork and even submited a claim on our carseat for us. Our rental car was there waiting for us when we needed it which was a bonus.
I received updates by text on the status of my vehicle repair. I received phone calls as well. They were great at communicating with me regarding the repairs on my vehicle.
My car looks great just like it used to before getting into an accident. They were great to work with!

Fantastic experience. Dave the manager and everyone there I interacted with took excellent care of me and my car. I had very extensive hail damage repaired at a Caliber in Colorado last year where they practically rebuilt the entire car, and then we moved to Carlsbad over the summer. I recently began having issues with random intermittent electrical problems, alarm, door locks, etc. Dave contacted the shop in Colorado for me, arranged a rental car at no charge and worked with Honda to diagnose the problem for over a week. Even gave me the car back with a fresh wash and vacuum. I felt so well cared for, such a breath of fresh air when dealing with car repairs is usually so unpleasant. I highly recommend this shop!

The manager Dave is the nicest guy! Fixed my horn when it wasn’t repaired properly the first time, at no cost, even though it had been a few years since I had the work done on the car. They stand by their work and are an honest shop; highly recommend!

The staff was welcoming, helpful and attentive. I got regular updates on my car, and they were dead on when it came to when my car would be finished. The store and bathroom was clean, they offered coffee, and everyone working there seemed happy– along with the other clients. They were also very helpful with my rental, calling Hertz to come get me and they called them again to pick my rental up. Really, really great experience.

After I received my car, from being repaired, discovered that employees had stolen loose change from ashtray and canned beverages.
Along with rifling through my glove box.
They had spent the day going through my car, left dome light on, causing it to kill battery, had to reset clock.
Very sloppy handling of car.

My car was taken here after my car accident and I had a wonderful experience start to finish and then some! I had the pleasure of working with Richard and he provided outstanding customer service, kept me up to date with my car’s progress every step of the way and even went above and beyond with helping me with my car’s warranty work after initial repairs were done. Thanks for making my experience with Caliber Collision stress free and painless!

Horrible customer service. I brought my Jeep for repair there a week ago and the employees were not helpful whatsoever and I waited there for almost an hour for enterprise to come pick me up after the receptionist said she called them and after an hour of waiting there with my toddler they said that they never actually called and thought I was renting with someone else even though I specifically told the enterprise representative I was using them. Never again will I waste my money or time with this place and I have filed a complaint with my insurance as in my opinion they do not deserve to be considered a preferred provider.

After being rear ended, I took my car to Caliber for repairs. I am not only pleased with their final work product, but also blown away by their first rate customer service. My service advisor, Eddy, was phenomenal. He kept me apprised of my car’s status throughout the process and was very proactive, super polite and just a good guy. You could tell he took a lot of pride in his work and wanted everything to be right. I hope I don’t have another reason to go to Caliber Collisions, but if I do, I wouldn’t even consider another repair shop. They were great!

I go to Caliber for all my car repairs. When my civic was rear-​ended at a red light, I had the car towed directly to Caliber and they appraised it for way more than I thought it was worth since it was completely totaled. They made the whole process SUPER easy and even had Enterprise set me up with a rental car right there at the office.
My new car was side swiped on the freeway and Caliber took care of that also. It took a little longer than I thought but I’m glad they took they extra time for the new paint job to dry since it rained for 2 days after I picked it up. Their staff is incredibly friendly and they work super fast and efficient for the amount of work they have coming in and out of there. I’m so happy they are nation wide, because I will always have my car repairs done at Caliber, plus I’m so thankful USAA highly recommends their work as well.

I’ve taken my car to Caliber collision twice now. Both experiences were excellent and far better than my experience at the Toyota collision center. Yes, I know how to drive, but others seem to enjoy hitting me (once I wasn’t even in my car!)
Simply stated, they quote a decent price and do excellent repairs in a timely fashion. During the repair process they sent me text updates and when I picked my car up they assisted in the return of my rental car.
I would use this shop again, but I hope not to need them.

Marty –Julie and Bill by far the BEST BEST customer service ever soooo helpful and caring!!!
Highly recommend…

Nearly a year after my unfortunate accident, my husband found himself in the same situation… as the second (non-​fault) party in an collision. Damages were not too bad (he drove away from the scene), but the truck needed a new bumper and headlight assembly.
Since my visit last year, it seems they now have an Enterprise rep on site. This is great. My husband dropped his car off and they had his rental truck ready as promised. He was in and out of there in a breeze. Nathan handled our claim again and gave us the same professionalism as before. This time, we chose to run the claim trough the other parties insurance (Farmers) instead of ours (USAA). Luckily, this is a preferred shop by both of them because I don’t think I would take my car anywhere else.
We did get the car a few days later than promised due to damaged parts they kept receiving, but this was no problem, because Nathan kept in contact with me the entire time to manage my expectations. I can’t ask for anything more than that.
We bought this truck used about a year ago with a busted tailgate (it wouldn’t raise or lower). Even though it wasn’t related it to the claim, Caliber gave us a very reasonable quote to fix that as well while it was in the shop.
I wouldn’t hesitate to return to Caliber.

Well… here I was again. This time rear-​ended in our other car. (I feel the need to save my image here and say that both times I’ve been hit I was either stopped or almost stopped in slow traffic and at a red light and that neither were no where near my fault!) Sigh. So the other guy’s insurance is AAA and they sent me here for my initial estimate. I was slightly apprehensive at first about taking the plunge and having the car fixed here but I went for it this time. Both Andrew and Raymond took care of me and were even able to pop out part of the trunk so it would be latched until I could come back to get it fixed. The parts were ordered and I was scheduled to bring the car in the following week for repair.
Andrew called me every few days or so to give me an update on how things were going, what process the car was in and when they thought they might be done. I really appreciated being kept in the loop. When it came time to pick up the car there was a dent that either occurred during re-​assembly (my opinion) or that they missed and I noticed that the proximity sensor in the trunk wasn’t working (along with a power window issue which I wasn’t sure if I was imagining or not). I didn’t notice these things until a day or so later as we drove the car home and parked it for the day initially.
Andrew called to follow up and see how things were (how cool is that?) and I told him well, we actually have a couple of problems. I popped back over the following day to show him and Raymond my concerns. They said they’d have a paint-​less dent repair guy get in touch with us to come to our house and see if the car could be fixed that way, and if not they’d take it back, fix it, and re-​paint as needed. The guy called within the hour and was scheduled to come out. He was very nice and although he couldn’t fix the dent he was sent out to do (it actually ended up looking a bit worse) we paid him to fix a door ding while he was there so all was not lost.
I made arrangements to take the car back to Caliber and felt very bad about it but they told me stop apologizing because A) all of their work is guaranteed for the life you own the car and B) they missed it. They set me up with a rental car on their dime and Enterprise came and picked me up. They had the car a few days (plus the weekend) and we just picked it back up Tuesday evening after they called to say it was ready. I’m happy to say the car looks fantastic and they were also able to get the sensor working (and consequently the windows).
I definitely trust these guys — and the girls at the front desk are awesome — but I really hope others will come here on my recommendation so that I don’t have to come back myself!