Bose Factory Store

We lost a speaker power cable. They gave us a replacement one for free!
Also while waiting an older woman bought a replacement speaker. The salesperson set it all up for her then carried everything back to her car. What a great customer service!

No purchase today, but I found there was plenty that I wanted. A couple of employees approached us at the displays asking if we needed assistance. They weren’t the pushy type, but made sure they to let us know they were there if needed. So we got to browse the cozy store and have our questions answered on some of the new merchandise. It is an open store with plenty of room to move around in the store.
I would gladly return since it is a friendly and non-​pushy sales store.

So as you can tell by my profile, I have rarely posted a review on Unilocal but due to what I witnessed in this Bose store the other day I was compelled to set the record straight for someone that might or might not be able to do it for himself. This Unilocal review is in response to the review Don R. posted and the only reason I knew to check Unilocal was this person keep threatening the manager «he was going to be sorry» and «just wait to see what I can do to you on Unilocal». So being curious I checked it out and COULDN’T BELIEVE the stuff someone can get away with on this site. Don R. acted as ridiculous, obnoxious & pompous as he looks in his profile pic. (I mean really, what normal person takes a picture like that) Don R if you read this, please remove your picture, yuck. I think the only truth in his review is that he spoke to an associate and a manager of this store. He was a complete jerk when speaking to the associate, she was trying to tell him that she could order what he wanted from the factory but they no longer carried the item he wanted replaced in the store. She NEVER told him to make any phone calls. He wouldn’t hear any of that and asked to speak with the manager. Manager was very nice, calm and repeated what the associate stated. This guy went crazy said he wanted a replacement right now or the manager would be sorry. I mean really how are they were supposed to produce something that wasn’t even in stock. Even crazier stating that the manager followed him in a threatening manner when the manager never followed him or left the store, never raised his voice or lost his temper or control and NEVER told this jerk he was going to put anything on Unilocal about his business. I tried to «report» this Unilocal review as non-​factual but that is not an option on that site, it’s too bad. I hope the manager sues this guy for stating to any future customers that they will be threatened and intimidated. My guess is due to the type of business Bose is, there is ample video footage of the manager never leaving the store. Don R. you should be ashamed of what a bold face liar you are.

For Christmas last year, my wife and I bought Bose Bluetooth headsets from this store. I knew that they were excellent headsets, because I had purchased one about 8 months prior, but I lost the darn thing. At $ 150, it hurt to lose it, but I had tried several other headsets. None of them had close to the quality and comfort of the Bose. So we went back and bought 2 more.
About a month ago, I noticed that the battery was only lasting for about 2 hours. I finally got to the store today to see about getting it replaced, and wow what a bad experience I just had.
When I walked in and explained to the sales lady about the battery issues, she quickly blamed it on me, saying that I shouldn’t leave it charging overnight. I find that odd, as we leave all our other devices charging overnight and they don’t have that problem. Also, it was a bit annoying that she felt that I should take the blame for the product not working, but whatever. She offered to replace it for me, but then she told me that they only have the left ear. I know, most Bluetooth headsets are universal, but not the Bose. And I don’t know if you have ever tried switching ears, but I have, and it’s like trying to write with my left hand. It’s uncomfortable and awkward. So I asked her if she could get me a right ear one and she said no, that these were the «old model». I asked how much the new model was, thinking that I would pay the difference to get the «latest model» but she told me that they were discontinuing the entire Bluetooth headset line. I asked how I could get a right ear headset and she told me that I could try to contact the factory. I asked to speak to a manager.
Carlos Governale, the store manager, asked me what my problem was (he was pretty hostile right off the bat) and when I told him that I would like a right ear headset, he told me that they only have left ear sets. I asked him if he could get me the right ear set, and he also told me to try to contact the factory.
I mentioned that I was going to put that in my Unilocal review, and he exploded. He asked me what I wanted him to do. I told him that as a business owner myself, if a customer needs a replacement product, I contact the vendor and get it replaced for them. He asked what the name of my business was so that he could leave a bad review on my Unilocal page. He started yelling that I was rude and unfair. I started to get nervous that he was going to get physical with me, so I walked out of the store, Carlos followed me outside, still yelling at me. Only when people started to stare at him did he turn around and go back into the store.
Bottom line: This Bose store will not lift a finger to help a customer, and if you have the bad fortune to speak to Carlos, you will be threatened and intimidated.
I still think Bose makes good products, but I will never set foot in that store again.
Update ⁶⁄₁₂ — Collette from Bose corporate called. We had a very good conversation, and she made everything right. She sent me the correct headset and just called to make sure I received it. So I would give 5 stars to Bose and because of the professional way that she resolved things, I am adding a star. I hope that the people at this store return to the excellence of service that is Bose.

I came into the store today to look at a pair of headphones. I was approached and greeted by a nice gentlemen. I think his name was Derek. He told me to check out some of the sales and put some wireless headphones on my head for me to enjoy while I looked around.
He later on asked how i liked the headsets and i told him i love them. He said they happen to be on sale. Sold! I made it easy for him lol.
This store is awesome. I will only look for factory outlets now. I got my bose headsets a lot cheaper than on Base or in Frys. I do recommend this store if you want great service and lower prices. Just another electronic junky.

I had bought Bose’s QuietComfort headsets and enjoyed them a lot– until they broke that is. With a $ 300 price tag I was expecting some reasonable service but that was not the case with Bose. They do not sell parts or repair headsets– instead they try to sell you a discounted replacement. With a $ 2 part broken I cannot justify spending $ 100+ on a new set. In other words this was my first and last Bose purchase.

They have great discounts on their products, I bought the Bose QC 25 headphones and the Bose Soundlink Mini speaker, which our factory refurbished. This means they were returned, inspected, and sold again. As far as I can tell there’s no difference from the brand new versions that I heard in-​store.
The only reason I’m giving them four stars is because their sales staff did not seem very attentive. I walked in and was looking at headphones for a few minutes until one of the sales associates came out of the back area and asked me if I wanted help. He was the youngest one there, a Hispanic gentlemen. I can’t remember his name, but there were two other associates standing there that were older that were just looking around and not asking if I had any questions. He ended up selling me the Bluetooth speaker and the headphones. I appreciate his help, I don’t know if this is a sales tactic that premium stores do, but Barney’s New York down the road had a very friendly sales team.

I bought a set of refurbished (factory renewed) around ear headphones here for 99 instead of 179. Was as good as buying the 179 version!

Very knowledgeable staff and good at managing a fairly large pre-​Xmas crowd

Like the convenience. Bose is always expensive… No deals here. Service was just «OK».

I must thank Mark for his gracious and excellent service to my Mother-​in-​law. Please forgive her rudeness. You were so professional and she left satisfied with the product.
everything works, price was right and she is HAPPY! Thank you Mark.

I have two products from Bose, and one was the docking speaker and the other was a speaker for our TV. Issues with both and Ernesto was great connecting me with Bose headquarters. We were able to trade up our docking speaker and Ernesto worked his magic with my the TV speaker. Came home and the TV speaker works!!! Great job!!!

I bought nothing at this store, as the manager was so rude, we had to walk out. We spent our money elsewhere.

Did not buy anything on our last visit here a couple of weekends ago. We’re still enjoying our Bose system for the house which we bought from this store about 6 years ago though.
We did not buy a brand new system. We bought a refurbished system that we were told was good as new. I was doubtful that this was true, but for the price I was willing to give it a shot.
Fortunately for us, it was true. The Bose home theater system we purchased has performed like a dream! If we ever need another one in the future, we will be returning here.

Picked up a «factory renewed» Soundlink. Great portability, excellent battery life & good sound quality for an outdoor speaker. The unit easily deserves 5-​stars.
However, my 3-​star rating is for the shady upsell tactics at the outlet store. Note that since new inventory at full MSRP are on the sales floor & popular «factory renewed» products are stored in the back, you may have to request that a clerk research specific inventory on the store’s computer.
«Factory renewed» are discontinued or store returns that are inspected/​tested as-​new and resold with Bose’s full warranty at 10% to 60% savings. Since Bose only rarely discounts to military via the Exchange, factory renewed is essentially the only way us civilians can buy Bose at a discount.
Sign up for Bose’s email list & you’ll get email about factory renewed specials. The same day I received an email about a basic factory renewed Soundlink I for $ 140, I stopped by the Bose outlet store.
At first, the clerk claimed they sold out & offered the latest new Soundlink II at full $ 350 MSRP. I declined & then the clerk checked the computer & the latest factory renewed Soundlink II for $ 250. Again, I declined and then the clerk finally «discovered» a basic factory renewed Soundlink in the back at the advertised sales price. What a coincidence!

Very impressed.
We all know the BOSE stuff sounds great and is designed really well; we also know you pay a premium for it. That’s why before I bought my Bluetooth radio I checked out the prices at the Outlet. Sure enough, it was about 25% cheaper. Still, it was ~$ 275 and my Logitech unit cost me $ 50.
The staff was so helpful though, they had no problem letting me compare them side by side before realizing how much nicer the BOSE sounded. Heck, they should have bought my Logitech from me to use for demos ha!
Ok, so here’s the best part. Somehow the BOSE got damaged and the power button was stuck. I showed up (on crutches) an hour before they opened. Marc, the store manager, saw me and said he’d open a little earlier for me to see if an exchange could be done. Sure enough, he took the radio from me and before they had even opened up he had a brand new radio all packed up and ready to go — free of charge!
So before you scoff at BOSE prices, remember… you get what you pay for.
Thanks Marc! You made my day.

Have you seen the demonstration for the Videowave TV? It’s pretty amazing and they have a movie theater especially for the demos.
Original price: $ 4,999. Current sale price (ends today 12÷11÷11): $ 4,045.
WOW! My parents just bought this. I cannot wait to watch TV at their house!
Sara helped us and she was extremely friendly and did not pressure us at all to buy the TV. I’d say that most of the sales reps are very knowledgeable and willing to help. 5 stars for great customer service and for an awesome product!

What exactly is the point of a «Factory Store» if the prices aren’t any different than my local big-​box reseller? I expect to see about 20% lower, and maybe some open-​box specials or something. Nope, this is just a store that only sells their product, at standard retail prices.
The store is nice enough, though when I visited, it seems the storeroom had exploded out onto the sales floor, as there were cardboard boxes all over the back of the store for no accountable reason.
I was able to try out the headphones I was looking for — they have slightly better demos than Fry’s or Best buy. Does anyone really try out in-​ear headphones? I would have liked to, but even with sanitary wipes — ewwww. Their headphones are still overpriced, but like Apple products, it appears they’re worth it. But if I buy them, I’ll do it from one of the stores I usually visit, unless they can give me a $$ reason.

Let me preface this review by saying I have always wanted Bose stuff because the high quality sound + low profile is so ideal.
A couple of years ago, I spent over $ 3k at this store for a V30 system plus all the «other stuff.» They were helpful and friendly and sold me everything I wanted, but forgot to put my purchase in their system.
Ever since then, when I have a question or something that’s broken, they look me up in the system and only see a $ 100 headphones purchase I made. They remind me that they only see this small purchase and then shove me out the door (figuratively). They won’t fix anything, they make me call the 1−800#, and that central help line tries to make me pay for replacements.
In short, the customer service isn’t always so glowing as Al A mentioned — in fact, they’re going to lose a customer for life. It’s rather short-​sighted of them, considering I wanted to expand my system to other rooms in the house at $ 1k/​room.
I won’t spend thousands to keep a Bose system running. I’ll let the system die slowly and then find something else.

«Who buys this overpriced, over hyped crap?», you ask.
Well people like me do.
They stand by their products and they have well trained staff to take care of you.
When one of my surround sound speaker stands had a defective o-​ring which held the the assembly together, the folks at Bose opened up a brand new box, pulled out the part and gave it to me… for FREE.
Sometimes you have to shell out a little to enjoy the best.
Like Poker, you gotta pay to play.