Big Rock Roofing Company

My initial meetings with Evan went well. He was at the initial roof inspection and explained everything along the way. After the job was completed it took a little while for the inspection and for BR to fix the issues the city inspector had. But the office team worked hard to finish my job in a timely manner once I contacted them with the issues.

If I could make it a zero I would, the process starts out really well but once you sign the contract you have to follow up all the time to get things scheduled. If its more then just the roof it will take over a year, 3 window orders later to get the right size, several calls to get the screen replaced then refusal to finish work until they get full payment which was never an issue until I pushed them after well over a year to finish the job they agreed to do. Then if you over pay, good luck on getting credit for work they never did. Now having to go to BBB, insurance company and local counsel to resolve. Have had several people in my neighborhood ask who I used as they need work done and I’ve told all of them do not use Big Rock.

I was extremely excited to work with Big Rock. They responded quickly and came out to my home with a competitive bid. Unfortunately, that is where my excitement ended.
Overpromise and under deliver is what their tag line should be. I’d rather have a contractor be honest and say, «I’m sorry, we don’t do that type of work.» than to put me off for weeks (taking up precious time when I could have been working with another contractor) only to say they can’t do the work. Very disingenuous.
I cannot say enough about how disappointed I was with their lack of responsiveness and communication. Their concrete subcontractor did an extremely poor job pouring our concrete steps and when I asked for the job to be redone, that’s when the stonewalling began.
It’s unfortunate that they have such a high rating on Build Zoom and BBB because I relied greatly on both sites. I can say that I had several neighbors inquire about my experience with Big Rock. They could have potentially had six or seven other clients.
Big Rock should stick to roofing. Apparently, that is all they do well.

After a large hail storm, we contacted several companies to quote roof replacement. Big Rock was quick to respond and with all estimates pretty equal, we went with Big Rock because of their helpful people. They replaced our hail damaged asphalt shingles with concrete tile and we are so happy with our new roof!

If you are the kind of person that has an insurance check in your hand and doesn’t care how much you pay for a home repair job or the quality of the work done, then you need not bother to read this review. There are people out there who just prefer to write a check and be done with it. In other words, ignorance is bliss. But if you are like me and take care of how your hard earned dollars are spent, then take the time to read about our experience dealing with Big Rock Roofing Company. Big Rock Roofing was hired based on the recommendation from a local builders referral service to repair our hail damage. Their salesman gave us a great sales pitch on how much their company was going to do for us: new roof, new whole house vinyl siding, new sky lights and so on. The job would be diligently supervised, tarps carefully placed over all areas, top quality workmanship, and so on. I signed, what I was led to believe, was just a work authorization order and wrote a check for half of the estimate amount (over $ 9000) as requested. I was assured that this check would only be cashed after the job was completed to my satisfaction.
A few days later I inquired into the cost of adding 1-​inch thick hard foam insulation behind the new vinyl siding. But the cost estimate for that was way out of line. I asked for a break down of the materials/​labor cost for it and was curtly told Big Rock will not «negotiate» their prices, as they put it. The more I pressed for some kind of accounting figures for this job, the more I was rebuffed. Eventually, we decided we would just go with someone else but was told if we canceled, there would be contract cancellation and restocking fees on all materials that added up to nearly $ 2000! I did not sign a simple work authorization. I had signed a binding contract. Stupid me for trusting these people. Big Rock had not done any work, yet they were expecting to be paid thousands of dollars anyway. What choice did we have? We agreed to have them re-​roof the house only. The job was completed mid May. About two weeks before this date, they had cashed the deposit check. They had conveniently paid themselves before any work was done!
We were informed the new job date was postponed because they had a delay in receiving the roofing materials. When we originally canceled this job, we were going to be charged over $ 600 for restocking fees for materials they apparently hadn’t even ordered! The crew arrived and tossed tarps here and there taking no care to cover anything completely. We watched as they stripped the old roofing and strewed roofing bits and pieces into the bushes, flowerbeds and sidewalks. We are still picking black pieces of this crap out of our flowerbeds.
I watched from an upstairs window as the black underlayment was put on and a young worker pounded so hard, he punched right through it, so basically made it worthless as a watertight seal. They jerked the water heater vent pipe so much trying to get the new cap on they broke it loose from the attic connection. I had to climb up into the attic and reattach it. I was also promised the skylight flashing would be replaced, but instead they just spray painted it. Nearing the completion of the job, I noticed this same young worker limping around with a bloody rag wrapped around his knee. I asked him what happened and he told me he had impaled himself with a roofing nail from his nail gun. Shocked, I asked if he was going to an Urgent Care to at least get a Tetanus shot, but he just shrugged. The close supervision I was assured of was nowhere to be found.
When they finished, I received no receipt to sign that the job was completed. After waiting a month after the job was completed, I contacted Big Rock about a billing statement. After several voice mails, phone messages and emails, I finally received a phone call back saying I would be getting a refund check of around $ 500. Where did that number come from? Persistent emails from me resulted in eventually receiving only a copy of the original job estimate. I have yet to receive any kind of complete billing statement showing actual costs. Big Rock just gives you a figure and you are expected to pay it. In our case, they simply paid themselves ahead of time whatever they felt like and gave us some money back expecting us to be satisfied with it. We are far from satisfied.
Our recommendation is stay as far away from this fly-​by-​night company as you can. Unless, of course, you don’t care at all how or when the job will be done or how much it will cost. Then be prepared to simply pull out your checkbook and pay them whatever figure they feel like charging you. And don’t be around when they do the work either. Remember, ignorance is bliss.

I made two phone calls one week apart. During both calls, the person who answered promised me someone who dealt with gutters (what I was looking to have replaced) would call me back to schedule an estimate. I never received a call. Why is it so hard for the receptionist who answers to make an appointment? If you are too busy for my business, tell me so. Don’t promise a call back more than once and not deliver. Just trying to give people work and money but I guess they don’t need it.

We had a bit of confusion at the very start of getting our roof look at, but everything has been resolved and great. Jason W. was originally working with us and he was amazing! Now I have been working with Allison– and she is so kind an patient. This is our very first time dealing with damage to our house and Big Rock has been very helpful with every step! We have not got our new roof yet (it seems the late season hail has got them backed up) but, I’ll keep you posted. I anticipate it will be wonderful when done!

This place doesn’t even deserve one star. Their employees are incompetent, and after waiting nearly a week for a simple estimate they promised us, they still haven’t even shown up. Sorry, but if you can’t keep a simple appointment, or at least keep your customers in the loop as to your ETA, you might be in the wrong line of work. No room for such atrocious business practices in the great city of Denver. Get your roofing needs met elsewhere.

Had decided to give Big Rock a try in early 2012 to see about replacing a worn and damaged roof. Inspectors were quick to schedule an appointment and worked around my hours. After finding out that there was not enough qualifying hail damage to warrant a replacement, I was told they would keep my info on file and contact me back when a possible qualifying storm came through my area. Fast forward to spring of 2014 and they contacted me again, this time wind damage qualified for a replacement and the whole process was start to finish in 3 weeks. My only real hangup was with my insurance company. Super efficient, great communication, and well handled. Will use them next tax time for my window replacements as well.

It took 16 months to paint my building and replace my roof. Timelines and promises were never upheld. The company held onto all the proceeds from the first insurance payment instead of paying the subcontractors. This lead to a subcontractor threatening legal action on my property. Shady business practices, one rude person and not doing what you say you will do makes me rate this place as somewhere never to go.