Assured Travel

When I called to ask questions about my future vacation plans, I was expecting the «typical» call– center experiences. I was pleasantly surprised at the type of service I received from Jasmin. She was friendly, knowledgeable and fast! I manage a call center that takes calls from the continental US, Hawaii and Puerto Rico. I wish Jasmin was on my staff!!!

Marivel Camacho did an amazing job helping me with my travel plans. She was efficient, friendly and really listened to what I was saying. I have been working in the hospitality industry for quite some time now and Marivel’s customer service was top notch! I was trying to arrange my travel plans for my honeymoon, which has been giving me a headache for months now, and marivel made everything so easy and stress free. I am truly grateful for all her help and will be returning to her for any future travel needs I may have.

Jazmin Guevara was very helpful. You don’t find too many people like this. She helped me with trying to plan a trip she’s the only one that checked to see if everything was good!

Not gonna lie, I was a little nervous buying the Silver Holiday Passport Card, but I am so glad a did! I have only used one out of the five trips it comes with and can’t wait to book my next one! I went to Honolulu, Hi and had an amazing experience from start to finish. Customer service was really helpful getting my boyfriend and I on the same flight. You just can’t beat these prices, it’s kinda insane! Can’t wait to go to Vegas for my next trip.

I am used to being very spontaneous so using my Holiday Passport Card has been difficult at times. I had to schedule the vacation and then wait for confirmation. I have to say though that the price is just unbelievable, such a great deal and the locations are top notch. I have learned to use the card and now its getting easier for me. When calling in to Assured to speak with a representative, I have been treated very well. The Holiday Passport website makes it easy to choose the different locations available

Assured Travel is a great place to book your next vacation. They helped me find the best deal and were very friendly throughout the whole process. I highly recommend this agency to all my friends and family.

Whenever we make travel plans it always difficult because of my work needing exact dates. However, Monica always work really hard at getting our plans completed with all my «jumping through hoops» she professional and doesn’t give up! Great Job and thank you!

Assured Travel was efficient, professional and the agents were friendly during the entire call. They did an outstanding job.

Assured Travel is the best Vacation Deal I have ever found. I am paying less than $ 25 a night to stay in places like Orlando, Cabo, Tahoe and I am loving it. The reservation process is easy and online. I just worked with the customer service department at Assured Travel to extend some travel and they were very efficient and professional.

I really like their Holiday Passport product. I worked with an agent to secure my travel dates and they were able to coordinate a couple of destinations into a one week trip. I still have vacations left for later this summer. Nice to have some travel plans and to know I can unwind.

SCAM ALERT: The price on the website is ridiculous. $ 5k for short travels all in the middle of nowhere. Just checkout a few of locations. They are way out of the cities and the hotels are so cheap. Even if you get the deal through their agency for $ 1k, it is still unworthy. You cannot even be sure about your travel. They ask you to book like a year in advance and they give you the confirmation just 21 days prior to the trip. Seriously? I was unfortunate enough to fall for their scam at first, but lucky us, we found a way to cancel the contract. PEOPLE, DON’T FALL FOR THEM.

First let me say that my experience was Very easy! Angelica is the BEST!!! Great customer service. She exceeded my expectations… And I did NOT have to call her relentlessly as did the former person that wrote a review. No complaints on Angelica’s customer service.
The one thing I did not like, was that I had to pay to be on the same flight as my friends. No where in the agreement of buying my time share did it say that I would need to pay for a specific flight I wanted. (even though the flight was through one of their airlines they offer). And I had to pay the tax for the flights, which was ok. I mean I had two free flight vouchers to the Caribbean. But when looking at the reciept on my flight reservation. it shows that the taxes and fees were only $ 317.40… I was charged $ 547…
Angelica did her best with scheduling my flghts… including calling the airline because my specific flight number waas unavailable on line. And she was able to get me a $ 90 refund. So that is really great. $ 457 for two roundtrip tix to the Domincan… not half bad.
Thanks Angelica R.

This travel service was offered through my many perks from my timeshare ownership so of course I’m going to take advantage of it. The first experience was booking flights last year. There was only one phone line which was constantly busy. Bad customer service right there. Even though we finally got our flights booked I did not think I would be using them again in the future.
Fast forward to this past weekend where I wanted to book a holiday week given again by my timeshare ownership. I logged on to the website only to discover I could not book or hold any of the Las Vegas properties I wanted.
The week I want to book is a major event date, which means the hotels in Vegas are booking fast. Last night I was able to see at least 3 available dates so I knew I had to act fast Monday morning.
I called right when their lines opened at 8:00 am. The lady, who by the way was very pleasant (I wish I knew her name), did what she could to help me, but needed to investigate further my technical online problem.
Here is where they failed. They could not book my property over the phone, even though the online booking was not working. It is unfortunate because that is the first time I’ve ever dealt with a company that could not process a booking either over the phone or online. Bad Customer Service.
I called every hour on the hour to follow up as I knew time was ticking and I would lose my chance to book the week in Las Vegas at the property I wanted.
It took me at least 7 times today & with long wait times to finally get one of the Customer Service Representatives (again she was pleasant and I forgot her name, this is where they did not fail) to talk to the Manager.
By 5:00 the online problem was fixed, but guess what? All the available dates for the property I wanted were no longer available.
So to me, I felt like I wasted a whole day of calling to get nowhere. I am not able to book my accommodations.
But at least the online technical problem was fixed… lol.
They may want to consider looking in to doing both online AND phone bookings so as not to lose customers. It is very unfortunate.