Graham Motor Company

After my clunking noise incident, I took my truck to the place I bought it from and they managed to fix it (they claimed the tightened every nut, bolt, and fastener in the rear end) which somehow fixed it. I was shortly thereafter due for an oil change and I reluctantly dropped my truck off at Graham again since they are much closer than the other place. I received a phone call later that morning saying that when the technician dropped the skip plate there was coolant everywhere and that my water pump was spewing it everywhere. They got the part, had it fixed, and took care of all the paperwork for the extended warranty I had bought from the dealership I bought the truck from. I am now back to being a regular customer at Graham.

2015 GMC Sierra 1500 SLE. Bought from Al. Was in TX for a bit me back home. Had to get an oil change and a recall on the truck. The New store looks awesome btw. Al was available and walked. Me back to service, git with a fellow veteran and he was looking out for me. I received a loaner vehicle and was advised the basics (no smoking, gas, mileage). Man did I feel ecstatic, the rep put me in a 2016 GMC SLT, leather seats, blinkers on the mirrors, it was like a brand new truck. I’m deff coming back on my next lease.

To Whom It May Concern,
Graham Motor Company
Phone: (717) 243‑3066
1402 Holly Pike
Carlisle, PA 17 013
I am not sure what your policy is when it comes to a salesman assuring someone a particular vehicle will be at the dealership and telling them no one will touch the car until that person arrives, but something should change.
I spoke with Doug about a 2014 Scion tC that was available for $ 16,200 on June 26^th. I am in the Navy and am stationed at Fort Meade, MD. Doug told me the vehicle was still available and reassured me if I made the 2 hour trip I would get the vehicle that day. He scheduled me to be at the dealership by 3pm.
I showed up to the dealership by 2:30pm only to find out another person was in the process of buying the vehicle. I received no call from Doug telling me this. Instead, he waited until I arrived to give me the bad news. What followed next was an apology, then the excuses. Apparently Doug informed Jerry I was coming out to get the vehicle, so Jerry called his customer to come out and buy it ASAP.
Doug tried to make it up to me by promising to put me in a sports car for a decent price and let me test drive some. When I asked what he could do about the 2011 Scion, he offered $ 500 off. I wasted 4 hours of my time and gas to see the car I came for sold to someone else and then be offered $ 500 off an older version?
I will be leaving reviews on Google, Unilocal,and other sites as well as a complaint on your BBB page. I have gone ahead and purchased a vehicle from another dealership that knows a thing or two about customer service.
–Evan Jones

Our family chose a 2014 GMC Yukon Denali XL as a replacement for our 2001 Chevy Suburban which gave us over 225 dependable miles of service. We initially used our auto buying service which actually sent us over 100 miles away to a dealer in DC. We believe in the support of our local community and wanted to buy from the dealership that we bring our cars to be serviced. Mr. Jack Conley and his colleague Melissa Smith took really great care of us and treated us like family. They made us a deal that was truly unbeatable. There was no pressure, no tricks, no hidden fees or surprises. When we picked up the vehicle it was over the top clean and ready to go. The final paperwork and maximum dollar for my trade made the whole experience easy and worthwhile. One of the hardest things to decide is to trade or sell yourself. Rather than deal with the tire kicker/​notaries, etc. Graham motor made the decision easy for us. Thank you so very much for making what is the next most difficult experience next to buying a home enjoyable, friendly, and easy. We are glad to keep our business local and when we do need service look forward to the best service department in the area since we have dealt with them for the last 10 years. Looking forward to another 10 or more!!! Thank you!