Pets Warehouse

As far as customer service and price, this very large pet supply store isn’t the best. Hard to get an associate’s attention and once you do, they’re not particularly friendly. As far as inventory, this place has everything. If I ever need anything specific for my cat, guarantee they’ll have it, at a higher price, but they’ll have it. As for aquariums, their selection of fresh and saltwater fish is very impressive and availability of aquarium parts is very good too. It’s quite far from my house but I come here just because of the selection. Service, not so good, merchandise, terrific. Worth shopping here.

Usually they are good but once in awhile they aren’t very friendly. I’ve had associates walk past me even tho I was in the same Isle for a half hour. (Didn’t ask if I needed help or say hello) then had workers actually give me advice on the best cat food when they noticed I couldn’t decide. They have some unique treats and toys. My sister’s dog has a favorite toy we call oh no and this is the only pet shop in Nassau County that has it.

For your aquarium needs, Roxanne is amazing. She is more than helpful. She is always pleasant and goes out of her way to make sure you get everything you need. For first time aquarium owners she patiently walks you through the process of starting either a fresh or saltwater tank. I wouldn’t go anywhere else for my aquarium needs unless she were to relocate. Thanks Roxanne !!

The owner responded to my review a few months back:
Bob N.: So are good friends or work for Aquarium Village or Total Aquarium
Me: Actually I looked up other fish stores after this whole event. I’m just a small hobbyist. I find your accusation of me «being in» with other fish stores is unbelievability unprofessional. Any responsible owner accepts criticism and uses it to better their business. I lost fish I really liked. I don’t care if don’t you believe me. I’m just sharing my experience. Your response clearly articulates that you don’t even respect your customers which may explain why the fish you keep are unhealthy.
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I’m only sharing the conversation for review. I recently went back for some supplies (all fish orientated; heaters, air pumps, etc) and found their prices very reasonable and even beat some amazon prices. I only briefly looked at their stock. I do love walking around there, they have a great selection. I was approached by an employee who asked if I needed assistance — he was incredibly helpful and kind. I stand by my previous review, as it is still true they keep very large fish in unsuitably sized tanks. I understand overstocking as many aquariums do it as they move stock quickly. But fish that are large and expensive, that don’t sell as quickly should be stocked accordingly — the true losers in that situation is the store itself as small confinement stunts growth and shortens the lifespan of large species. Humane practices aside, I recommend looking for supplies there. They also have a wonderful collection of corals.

Sometimes you have to wait a long time for help but they are very helpful staff, a lot of fish selection, i’ve gone here for years now. You need to be careful in buying fish though. They do not take any returns on dead freshwater fish and they are quite expensive. I recently paid 15 dollars each for small German Blue rams and 3 of the 4 fish i purchased died. I keep up with my water changes and my other community fish are fine so most likely a bad batch fish. They really should consider taking returns… at least on freshwater fish like most other pet stores do. 45 $ is a lot of money to pour down the drain!!!

Good store for all your pets needs. Being that I have a koi pond I come here most of the time for my koi pond needs. Not necessarily for koi because their fish does get a bit costly. Overall their supplies are average in cost to other competitors.
If you’re info salt/​fresh water fish they have a huge selection of fish. The staff is also ver knowledgable about their fish and can assist in any way.

I shop here for all my aquarium needs. Today I asked a salesgirl for help and she said everything is displayed and for me to look for myself. Then I asked her for a price and she mumbled. I asked her again how much and she said she’d check. 10 mins later I looked for her and she’s helping someone else at the counter. I looked at her and she looked away to avoid me. I really should’ve told the mgr Rob. I left the store. If you don’t want to help, say so. Don’t tell me you’re going to check. I am sorry I disturbed you from stocking your shelf.

I’ve ordered at least 6 fish tanks from here ranging from 15 gallon all the way up to 210 gallons and the staff are very knowleable and curteous. They delivered 3 of my fish tanks and they accompished it in a quick efficient manner… with no damage to my house. I love that they always have a fully stocked aquarium section with healthy fresh and salt water fish. It’s my main go-​to place for purchasing tropic fish and supplies!

Absolutely love this store.
They have a great selection of plants and fish and they’re great quality fish as well. Our plants and fish that we’ve purchased here are thriving and the prices are really great. They have absolutely everything you could ever want or need for your tank and then some.
They also have some great dog stuff, small selection of treats, but good enough to get what your dog might want. It’s a one stop shop for all your pet needs.
Great prices, very knowledgeable staff and super friendly. This has definitely become my go to place for all my pets needs.

First of all, the name of this business should be Pets Warehouse, not Pet Warehouse. Either way, I believe this place is one of the best pet stores on Long Island. I don’t even want to think about the amount of money I’ve spent on pet goods here. Everything I need, I can find here for the lowest prices I’ve seen other than online. The employees know their stuff in the aquarium section, but it’s true they’re not so good about the plants. Not sure about the saltwater section. I come here for all my pet needs: dog, cat, fish, bird (a lot of critters running around). Always treated well here, even when experiencing broken equipment, customer service is top notch, unlike other large chains. As long as this place exists and I live here, I will be a customer.

Avoid this place for plants and pet food. You get poor quality plants and insects through out pet food. This location was once the home to Aquarium Adventure and now is known as Pet Warehouse. Some employees made the switch after the previous owner went under. While the fish selection looks great and they are well taken care of, the opposite is true about the Plant section.
The freshwater plants are not all aquatic like they claim and they can barely answer simple questions on lighting need, co2 need and such.