Knobs4Less

These guys were great. I placed 3 orders for cabinet pulls. Two were filled quickly. They called me about the 3^rd and said the item had been d/​c and they were refunding. Their prices were the same or less than the competition. Website was easy to use. I was able to find what I needed in no time.

I ordered all the knobs and drawer pulls I needed from Knobs4less. They all arrived in tact, first quality and in less than a week! I am a bit surprised by the negative reviews but I am pleased to report that we had excellent service.
Significant savings over Home Depot pricing doesn’t hurt either.

DO NOT BUY FROM THIS COMPANY!
DO NOT TRUST THEIR ADVERTISING AND WEBSITE.
I MISTAKENLY ordered knobs through their website due to the good selection and free shipping.
1) THE FREE SHIPPING IS A LIE. We got charged shipping for part of our order. They will not refund it because apparently it is specified (in the tiny print of the terms and condition box which you need to check when you checkout) that they might charge shipping for some of the companies they sell. This charge was not even listed when we originally purchased, but got added as the items were sent out. We have called to address this and pointed out how deceitful this practice is and they maintain that they have the right to do this despite advertising in huge letters on their website ‘free shipping’ and not having some type of pop-​up box or warning when completing the purchase regarding this.
2) THE NO RESTOCKING FEES/​EASY RETURNS IS COMPLETELY FALSE ADVERTISING. The knobs we ordered did not match a different knob which we were trying to match. We had of course opened the packaging to take a close look and make this determination No where in the packaging did it warn ‘do not open this package or you will be unable to return’. Again this is apparently in the tiny print of the terms and conditions. They will not take the knobs back despite being in perfect condition.
TERRIBLE COMPANY.

Knobs4Less is a terrible company to deal with. Placed an order for over $ 300.00 and received free shipping as advertised. Free shipping confirmed in a follow-​up email from the company. After returning the crystal knob pulls due to poor quality my credit card statement arrived with an extra charge of $ 49.00 which evidently an overnight shipping charge so they claimed. I called and was told by Nicole this could be cleared up by sending them a copy of my original confirmation email received from Knobs4Less showing the free shipping, which I sent. I called the next day and was told by Natasha I was denied the refund, no explanation was given. I was referred to Penny, who was represented to be the supervisor. My husband and I tried to reach her on multiple occasions but it became clear to us that she was not taking our calls. I finally spoke to employee Michelle. She made it clear that due to employee error I had received overnight shipping but that the company wasn’t willing to assume financial responsibility for it. I informed Michelle that I had notified my credit card company and would be disputing the charge. She told me the company response would be that I had called back after placing the order and requested overnight shipping and the company failed to document and follow up with an email. What a disgrace! Incidentally, my original order was placed weeks before my project was to begin… ordering overnight shipping would have never been a consideration. My advice, order elsewhere and save yourself the aggravation.

I agree with Randi, Amy and Denise. This is a terrible company! Buyer beware. They lied to me repeatedly saying that my order was shipping that day and after three weeks and it still had not shipped I purchased the items from someone else. I told them since it had been three weeks and they were still backordered not to ship them to me. They shipped them a week later and charged me a restocking fee for items I told them I no longer wanted. It also says on their website that the items I ordered have no restocking fee.
Do not buy from this outfit! Their customer service is exactly as described in the negative reviews. They are rude and never follow through with anything they tell you.

I would like to 2^nd Denise’s review from April 2013. They are absolutely the WORST!
I called within their designated date to modify an order and they were so rude and told me basically they are «just the middle man». Then when attempting to return items, within their restricted dates, here are the instructions I received and you judge for yourself:
First you have to email them which they never respond, then you have to call and wait on hold then…
They have 5 business days to email back a return # which will have the manufacturers address.
We are responsible for writing this number on the label & box pay for shipping and get a tracking number (extra $$)
Once I get the tracking number I have to call and tell Knobs for less this number
Then they have to verify receipt with the manufacturer
Then they will credit us back. also, if you have multiple manufacturers you have to do this multiple times! Oh and one last beware… if you order, don’t take it out of the package or you cannot return! Seriously!
Buyer Beware!

This company has the worst customer service I have ever experienced! I wanted to buy a knob that was displayed only to find out it was discontinued. I was told that their display boards belonged to the manufacturer and I would need permission from the manufacturer to buy it. I contacted the manufacturer and they said it was fine with them. I sent the emails from the manufacturer to the manager twice, called her twice but she did not answer my emails, and was conveniently unavailable when I phoned. I returned to the store again (a 40 minute trip) with the printed emails. I was then told by a salesgirl that they owned the display boards and would not sell me the knob. That this was company policy. I pointed out to her that there were other boards with missing knobs and that I was told the complete opposite on my first trip to the store. They lied and wasted my time. Of course, the manager would not even come out of her office to speak to me. I will not use this company for any of my hardware needs and will tell my family and friends to do the same.

Buyer Beware! Purchased 2 Large 288 mm Liberty Pulls for $ 50.00. They sent me a mismatched pair! And now they wont accept them for a refund as I had opened the package. WOW! Their mistake at my price. What a rip-​off!

Good selection, quick delivery. I had a problem with missing screws and they sent them immediately at their cost. A good reliable internet company with quality products and also at cheaper prices than local businesses stocking the same knobs.