CityWide Sewer & Drain

I called this company at 3am for my father who lives in Brooklyn NY and spoke to a nice woman secretary. She told me that they will call me back at 5:30am, never received a call, so we called them at 8am and told us they are digging out their trucks from the blizzard, and then we called again at 10am, and the guy named Mike told me there was nobody to come out. I do not know how they fix things, but their ²⁴⁄₇ service is a sham. We needed a plumber asap, and granted there was a blizzard the day before, but they gave us the run around. And why do you guys have multiple phone numbers with different area codes? What kind of business are you?

Excellent service on a Sunday (and no jacking up prices because it was a Sunday, which is what another company I won’t name did to me once). This was a hard job — many tough roots clogging the sewer line — and the person they sent stayed late (and called in backup when he didn’t have the right cutting tool). Both guys worked hard to make sure the line was clear. What’s more, CityWide stuck to the original quote, so the price was quite reasonable for all the work they did. Very impressed with this company; wouldn’t hesitate to call them again.

I had a problem with water backing up in my kitchen sink. I called and got someone on the phone! They dispatched a plumber to my house he made it to me within an hour. He assessed the problem and told us how much it would cost. There was no cost to come out and diagnose the issue. It was reasonable, we gave him the ok. He fixed the problem without making a mess and left. What more could you want? I will call then next time I have a plumbing issue.

We’ve used them quite a few times in the last 10 years. Whether it was an emergency situation or just a routine line cleaning, we’ve never been disappointed. The drain specialists are confident and friendly. The prices are always fair. Thanks.

Watch out! They are Scammers! Scheduled a service on Thursday to solve the issue with water backing up from the sewer pipeline at my restaurant. The tec came fairly quick and seemed fixed the problem (actually not, the problem seemed fixed because the restaurant was about to closed, and we were not flushing the water any more). On the Friday night, we discovered that the water backed up again at the same area, and we called them again. When they came here today, they said that they will have to charge us again because the problem was caused by the other pipeline. That was ridiculous, if the problem was caused by this one, why you did the job on the other one? And I complained to their representative, and he blamed on my staff saying that my staff told him to fixed the one which was okay, but the truth was that the tec told my staff the problem was caused by the good one, that was why my staff brought the tec to fix the good one (what a shame, you guys are specialized on plumbing and you did not know which one caused the problem?). We did not want to pay, and they threatened us that they will leave without doing anything if we do not give him the credit card before the work. Finally, we pay them as the problem was getting worst. I will file a claim to the Small Claim Court to fight for the justice. Do not choose them unless you wanna pay double

Demetrius showed up to take care of our overflowing (naturally over the 4^th of July weekend) septic system on a Sunday, cheerful, helpful and did a great job. Great guy that had good suggestions for me, and my yard was put back together as best he could when he was done. I’ve used Citywide for years and can continue to highly recommend them after another great experience this past Sunday with Demetrius.

I had a fairly emergent plumbing repair as I had a shower with a broken hot water valve & a house full of guests due to arrive. I use Citywide for my cesspool service & when my neighborhood plumber could not fit me in, I called them. Wow! They were polite & responsive when I made the call… & had a serviceman here fairly quickly! Mac Davis is a true plumbing professional… & although he hit a few snags (old house issues), was able to go out, get the right part & finish the job. I also like that, unlike my local plumber, they have a flat fee for various services. This would have cost a lot more on an hourly basis, because of the complications. Even with the complications of not finding a local shut-​off valve after much searching, and a hard to find part, he got the job done with courtesy & an overall great attitude. I will use them again (him if I can) & recommend them!

I recently had a clogged bath tub where the water didn’t go down at all after a shower. I called citywide at 730am on a sat morning and they quoted me a reasonable and sent a nice gentleman named Mac to my house at 830am! (1 hour later). It took him ½ hour to fix the problem and the price was the same price quoted over the phone. No bait and switches or up selling. I got a receipt for the work which is guaranteed for 6 months. Very pleased with my experience and the tech even cleaned the gunk that came out of my drain. Thanks citywide I’ll be using you in the future.