Rancho Mobile Detailing

Do not use for interior detailing — — horrible. Extremely frustrating!
Exterior detailing was great. Unfortunately I paid full price for an interior/​exterior detail. Andre the owner did all the work himself. When I complained about the obviously dirty car mats and leather seats he had a million excuses but did not try to clean them further.
He just does not care about the customer or the quality and reputation of his business.

DO NOT USE THIS COMPANY!!! I bought a Groupon back in March and have scheduled 3 appointments. They NO SHOWED ALL THREE TIMES!!! All three times I called to find out why they didn’t show and never got a return call. The phone number on the Groupon email confirmation is for a former employee who informed me that he left the company because of the constant complaints about no-​shows and poor service. He told me they will never show and never call back. He is right. And he gets a call every day from a Groupon customer asking when they will be showing up for the appointment.
It takes months to schedule an appointment online, then they don’t even come. I can’t complain about the quality of work because they have yet to do my car. Thanks so much you jerks — I missed an entire day of work because of your crappy service.
Whoever wrote the 5 star reviews were clearly friends of the owner.
Save your time and energy and go to a reputable company. Rancho Mobile Detailing is NOT a reputable company.

Very unprofessional. NO-​SHOWED!!!
I purchased a living social deal for this company to detail an SUV.
The company was so booked that the appt I scheduled was almost 6 months later.
They messed up the first appt, after searching for a working number for them on the internet, I had to reschedule for several months later. The next day a guy called sounding intoxicated to let me know he was going to be an hour late. He was out of it. I stated I spoke to the owner the day before and my appt had been rescheduled. He was angry and hung up.
Yesterday was my 3^rd «rescheduled» appt… and guess what? They NO-​SHOWED!!! They didn’t call or anything. So we called and got a voice mail. Later that evening they called and left a message. Same intoxicated sounding guy. Message was impossible to make out.
I have filed a complaint with Living Social and am waiting on a full refund!!!

I rarely post negative reviews but need to warn potential customers that this business is not well positioned to handle the volume of work they get from group deal sites.
I was unable to use the on-​line booking tool because they were fully booked for over a month into the future. Once the big day finally arrived, the detailer showed up 1.5 hours after the appointment time, without an apology, without a working cell phone, without water and without power. Even Andre, the owner, had been unable to reach him during that 1.5 hours because the detailer’s prepaid phone was out of minutes. Really?
Instead of being apologetic, the detailer was in a foul mood. I had to twice explain which car was to be worked on and twice ask him to move his equipment out of the driveway so that we could take another car out of the garage. He never did move his equipment; I had to move it for him.
During those 1.5 hours of waiting, when Andre and I were trying to figure out what to do and considering rescheduling, I learned that he only has one detailer working for him — yeah, the guy who shows up 1.5 hours late with no phone calls.
Any money you save on a group deal site will be lost in wasted time and frustration dealing with this company.

Like many others on this site, I purchased a Living Social deal from them. I called and scheduled my appointment in February for March only to have cancelled due to staffing problems (the owner fired a bunch of people I was told). I was rescheduled for today (8÷2÷12). I got a call 5 minutes before my appointment today that they’d be an hour and a half late for a 2 hour detailing appointment. Since I had an appointment 20 miles away later that day, I asked them to come to that location. Despite it still being in their service area, I was told it was too far away. Hopefully I can get this rescheduled AGAIN. I am sure that their work is great based on other comments, but please get more employees.

I’ve used this service before and paid regular price and have always had super service. I saw a Groupon the other day and, though I felt a little funny buying a deal when I was already a full paying, happy, regular customer, Andre made me feel great about it! His crew took great care of my truck, like they always do and even made a point to say they were glad that they could extend their ‘sale’ price to their loyal customers in addition to drawing in new ones. This is a class A operation and I highly recommend these guys…

Confirmed the day before, showed up on time, very friendly and they did a great job in the time they said it wld take. i have a special car and i was very impressed w/​their work… i wld definitely use them again.

Buyer beware! Purchased a living social deal. Repeatedly left messages for them to schedule an appt. I guess since they already got the $$ from Living Social, they dont care about honoring it. No response from them, calling every day for a week. They do not answer the phone. Had to get a refund. Avoid this vendor! If I can save someone else the hassle of this useless voucher

Don’t use this vendor. In my opinion, this vender does not do a thourough job. I bought a Groupon for a reduced price, and boy did I get «reduced» service. The car was not clean, dirt marks on the leather seats, and they did not shampoo the carpets. This was the worst detail I ever received.

I purchased a GROUPON and have placed three telephone calls without a return call. I have requested a refund through GROUPON and they convinced me to give this Rancho Mobile Detailing another couple of days to hear back after they send the company an email with my information. After reading these reviews there is ABSOLUTELY NO WAY that I will now wait for a phone call and even if I get one, want this company to work on my new Infiniti G35S. As soon as I finish writing this review I am emailing GROUPON to say I am not interested, refund please. There is absolutely no excuse for a company to operate their Customer Service department in this manner. Given light of where our economy is, the only difference in getting a service performed or buying a service is in turn the quality of the Customer Service and this Company obviously has NONE! How can a Company stay in business, I would guess they won’t.

This place is absolutely terrible. I purchased a detail from them on SD Insider hookup’s daily deal. I called numerous times and noone picked up. I left a few messages noting that i had FOUR cars that needed to be detailed at the same location (you’d figure they would want to work with me fast) but nothing. DO NOT CALL THESE JOKERS. Thankfully I was refunded by Insider Hookup

I purchased a Groupon for this firm and have been severely disappointed thus far. I had to leave multiple messages just to get a returned call for an appointment. When I finally spoke with the office manager, they were booked one month out. They showed up on the wrong day and then the day they did come something I have never experienced happened. The detailer began to set up (after telling me about all of the items that were not covered in groupon). I was working inside and a few hours later I went out to find him gone. I went to check on the quality of the job only to discover that nothing had been done. He left without performing the work. I called the office and again… several days later and multiple calls later I spoke with the office manager. She claims the detailer told me he was leaving… which obviously did not happen. She actually tried to get the same detailer back out. Are you kidding? I was going to demand a refund but out of principle am going to ensure they perform the service I paid for. Now I have an appt in 3 weeks and they would not even cover the extra $ 15 carpet cleaning. Needless to say, I will update this post but for now… this is an embarrasment to anyone in the service industry. This company will not be around long if they don’t figure it out.
Ok. I am a bit late in updating this. My bad. It is fair for me to share that this company finally responded and returned to wash the mats free of charge. The mats still had to be replaced. Not sure what they did to turn them brown BUT they finally attempted to rectify the situation. Am I completely satisfied NO. That said, they at least made a slig turnaround in my mind. I will not use this company again and hopefully they use this as a learning tool.