Best Western Saluki Inn

Could not have ask for a better stay! Desk personnel knew their jobs and were very professional and courteous. Room was very nice, excellent furniture all matching. Very tastefully decorated. Nice selection of items for the breakfast bar. The whole place was very clean and neat. I will return.

We stopped in Carbondale on our way from Springfield and St. Louis to Memphis because we wanted to see the IL garden of the gods. We picked it based on TA reviews and it was a good call. Nothing great or bad. Just a clean, decent hotel with good service. Very nice people. Really.

Stayed here for one night last week, no complaints! Hotel was clean, check-​in was easy and the location is convenient. We didn’t get a chance to eat the breakfast this year, but in the past it had plenty of options!

Just stay away from this place. The first hotel room they checked me into had a horrific odor in the bathroom. They moved me into a second room, and when I returned the next day I discovered I had been locked out because a pin in the door handle broke. They had to put me in a third hotel room for that night. Also the Internet is so slow it is almost unusable. Plus the pool was closed.
Three hotel rooms for a two-​night stay, and no compensation for my troubles. This is one of the most poorly run Best Westerns at which I’ve had the displeasure of staying.
But the guy who checked me in the first night was outstanding — very courteous and competent.

Wow! The room was perfect, well, almost. I see bad reviews a year before our stay. Hmm. Life changes every day, and so does the hospitality business. I wanted to stay another day, but had to move on.
The helpful lady at the front desk offered us the same rate we found online. 15 dollars cheaper.
1 star.
The front desk and entry was clean.
2 stars.
Within 5 minutes of entering our room, the front desk called and asked if the room was to our satisfaction.
3 stars.
At breakfast the next morning, I ate at 6 am. Then went back to my room and napped until 9:15 am. Went back to the lobby to grab a cup of coffee. B’fast closes at 9. The young lady asked if I was hungry and offered to warm up breakfast for me!
4 stars.
Did have a slight problem with the bill, but it was corrected with a smile.
5 stars.
This is how a hotel should be. I would normally only get this service paying $ 130 or more.
The owners care about their property. Stay here.

I travel a lot for business and fun and usually I’m not picky about where I stay, but I’m giving it one star because of the following issues and the hassles I had to go through. It was in the $ 80 – 90 range, and definitely not worth that price. Needless to say, I am not going to stay there again on my next trip!
— I noticed the workout gym most of the machines weren’t working. Not a big deal since I wasn’t going there to work out.
— I noticed that one of the days they definitely did not clean our room (definitely there was proof with the bathroom), though they were nice enough to make the bed. I stayed there 3 nights so I just wonder if they cleaned our rooms the other 2 times. I pointed this out to the manager at checkout and it didn’t seem like he was much concerned.
— Wifi wasn’t always working, and the staff claimed it was a local internet issue outside their control.
— Staff was friendly, though flaky on response time. This became an issue with my final point.
— They completely botched up my billing where it was so bad, I still had to call them up multiple times to figure it out with them 1 month later. I was there for 2 nights business, 1 night personal, and they charged me for 1 night on my personal card, and never gave me the receipt for the 2 nights on my business card (which I requested be charged to a separate card).
They claimed the error will be fixed or they would contact me. Well, they never did until I called them up 2 weeks later since I had to do my expense report. Then they went in to ‘fix’ it only to botch it up the second time by charging me for 0 nights personal card and 3 nights business card. After calling them up, they charged me 2 nights personal and then 2 nights business. I told them that if they didn’t fix this I’d have to work with my credit card company to point resolve the fraud and they said they would get back to me in a day. I never heard back from them for 2 days and so I called up my credit card company to resolve.
Oh yes, and in this day and age they had email problems the whole time and had to fax me the receipts!
— I provided a survey to Best Western about all this and they didn’t seem to care much either, so perhaps its corporate culture. It was my first trip using Best Western and it seems that they aren’t good with customer satisfaction.

I’m only giving it one star because I have to.
I stayed here for one night with my 7 year old son. The room was decent, you can tell it had been recently remodeled, however that was the only decent thing about this hotel.
While the pool was open, the hot tub was not. It appeared to have been shut off for some time however they didn’t drain it. It had a scum on top of the water and bugs floating in it… very gross!
The women’s public bathroom near the pool was down for maintenance. My son had used the men’s bathroom and called me in for help, upon entering I was floored t the strong smell of urine, I nearly knocked me on the floor!!!
Sadly our bad experience didn’t end just yet! We headed down for breakfast in the morning and their automatic pancake maker was not working but offered waffles instead. There was no napkins or forks available, so we asked at the front desk… her response was they don’t have any forks and have no intention of getting more today. This is located across the street from a Walmart, so in my opinion there should be absolutely no excuse why they couldn’t have sent a employee over for a package of plastic forks… this was totally unexceptable in my opinion.
Don’t stay at this hotel…