Wells Fargo Bank

I had my purse stolen with my Wells Fargo debit and credit cards inside so I originally went to the downtown Santa Cruz branch because it’s closer to my house. They treated me as if I was bothering them or wasting their time by having them cancel my stolen cards and issue new ones. I was put off by the customer service at the River Street WF so I chose to stop at the 41St WF on my way to the dmv, just to check and make sure everything was handled correctly by employees at River Street WF-​Sure enough-​they had my cards sent to an old address which I specifically told them NOT to do. Linda from 41St WF is great and took care of reissuing both of my cards. I will drive across town from now on knowing that my banking needs will be dealt with accurately and in a friendly manner!

This should be the last time I ever have to set foot in a Wells Fargo, I am so happy!

This review is primarily for the loan specialist Michael Wilson, the guy is a complete scumbag who will lie and tell you whatever you want to hear when it comes to securing loans. To give you the quick backstory, my car broke down right before my last semester of nursing school started, so I needed a car quickly in order to travel to Monterey for my clinical rotation at Community Hospital of Monterey Peninsula. Anyways, I found a car over in Fremont that I wanted to buy, but it had 190,000 miles on it. Michael tells me that’s not a problem, that there was no mileage limit on car loans and he just needed to do a credit check and we should be good to go. He then tells me I can secure a 5,000 dollar car loan with 4.9% interest. I tell the car seller this and that I would pick up the car the next day. The next day arrives, I go into the bank to get the loan from Michael, only for him to tell me that the bank wouldn’t give me the loan because the car had too many miles on it, but on the bright side, I could get a personal loan with 9% apr. Being in the desperate situation that I was in, I said fine and got the loan. Turns out the loan was for 9.75% interest unsecured and is now at 10% apr. Moral of the story is the guy took advantage of a kid who was in a bad situation who knew nothing about loans, and didn’t care about his customer, rather only about getting his numbers up.
As far as the regular tellers at the bank, never had a problem with them, they’ve always been friendly.

These people suck ass.
they want $ 7.50 to cash checks from wellsfargo

awefull service
Linda was ment to help me but ended up being no help at all
i ended up cancalling all my accounts and taking my money else where
hidden fees with no notification and no effort to fix the issue or explaine it
the branch manager had no idea what she was doing and could not answer my questions regarding my accounts.
this place is a no star but no star is not availble on Unilocal

This Capitola branch is slightly better than the Santa Cruz one. This doesn’t say much seeing how low the bar’s been set by the SC branch. Anyhow, what I can say for this location is that whenever I go in with a non-​cash transaction (which is most of the time) a loan officer is always quick to help me so I don’t have to wait in line. I appreciate this very much.

Unfriendly people, wrong name three times. Horrible fees. Didn’t reverse then or try to keep me. Yuck.