The UPS Store

The management at this store is exceptional.
I had a bad experience… the store staff made a mistake and as result my shipment was delivered to the wrong place. Being a perishable shipment shipping to the desert, this was a big problem.
I explained the error to the manager (Gabe) who looked into the matter and responded «I’m sorry… it was totally our fault.» and then proceeded to try to correct the mistake as quickly as possible.
In the end, the package was a lost cause. Gabe spoke with the owner of the store and promised to make good on their mistake. He then followed through on his promise.
Mistakes happen a lot. Management accepting responsibility for those mistakes happens much less often. Management spending money making good on a mistake… VERY RARE.
This is the kind of business I want to work with.

I come here at 10:10am to get something notarized and the person just walks out! Poor customer service and doesn’t even make an attempt to help me. What a joke, I have time sensitive material that needs to be faxed out and I don’t appreciate being left stranded. This is how places like this get eaten up by competitors. 1 star for being a convenient location but that’s about it

I had a very important, time sensistive package that i needed to get to Costa Rica. I worked with a man named Gabe. We talked about it, and I paid for what we thought would be the correct service, DHL. My package was supposed to be picked up the next day and arrive in a week. I got a call From Gabe the next day. (I beleive he is the store manager) I did not pick up the phone and he left me a voicmail. He said that he had overlooked that DHL did not pick up on saturday and he appoligized for the inconvience, he also stated that he had taken the liberty of changing the shipping method to UPS overnight express, a service that was more expensive. (HE DID THIS AT NO COST TO ME.) and that my package sould arrive 3 days earlier then we had originaly been planning!
Not ony did Gabe upgrade my service for free, he transcribe all the information to the new shipping label and got it sent without me ever haveing to come back into the store. The package arrived safely and sooner then expected!
Props to Gabe!
100% would use this store again!

Ok, so the post office in Santa Cruz, is OK it’s actually pretty great for a «post office» 9I go to the one on Morrissey and the folks there are very nice — not downtown).
But once I went to the UPS store on Soquel (right at the end of 41^st ave)… I’m just inclined to go there instead!
Andrea and Sager are just Super helpful, patient and efficient. they make doing this kind of office work a pleasure! And Jethro Handsome dog loves them too — sometimes he even gets a treat!
Every time i drive by there Jethro gives me a little nudge asking me to turn into the driveway (I drive by there a lot!).
So glad these guy opened up shop here!

A team willing to go the extra mile within their power to providing you quality service in a timely manor with a smile!!!

Convenient place for last-​minute printing. Used a computer here to get our whale watch tour tickets, then grabbed an extra couple of greeting cards.
Store is small but clean, employees were friendly and helpful. And like talking about fantasy football.

Awesome guys in this store. Just showed up 15 minutes after they closed but he took my package anyway! Gotta love that

If I can I would give these guys a 10 stars. They are great they help you out with mailing out items, filling out customs forms, fingerprints (if you need them done), this is the place to go. My other alternate place to go is goto the post office but these people are great I was in and out in like 10 minutes or less. But I recommend this place with deep sincerity !

Had a bad experience here today. Had to print out a 1 page document from my email, so I used their computer for 1−2min at the MAX. I go to the counter expecting to pay for my 1 page and probably a quarter or two for using their computer. the manager charged me $ 3 for using the computer for that 1 – 2 minutes. I asked him why, since at every other ups store I’ve ever been too, including ones in other states, they will only charge a quarter or two for that short amount of time. He said, where do we make that precedent? How am I supposed to monitor that? I replied, you saw me walk in the door… sit at the computer… print…and come to the counter. So that would be a start. Ridiculous reasoning for that kind of a charge. Not going back there for sure!

These guys at UPS on 41^st are awesome! I went to them yesterday and they were so nice. They helped me unload items from my car and I said I would buy tape and the taped a few of the boxes shut free of charge. I went to UPS on Soquel Avenue today in Santa Cruz –this guy was a complete jerk trying to send them without taping the packages shut or even suggesting I do so. I grabbed my packages back and took them to 41^st — where I trusted that they would tape them shut and would get sent out. They are super nice here and are trustworthy.

I had a great experience at The Ups Store on 41^st. today.
I had just left the local Fed Ex store because the guy at the counter made it so so so complicated to get me a price for mailing my package. I chuckled, told him it can’t possibly be that complicated and went over to UPS.
I walked in the store and the whole mood was different. The two guys working there were really friendly and greeted me right away. I asked the SAME EXACT question that I had asked at Fed Ex (I was secretly trying to see for myself if it REALLY IS that complicated) and I got an immediate answer — no smoke and mirrors, no twists and turns, no excuses. These guys were great. The guy that helped me was quick, knowledgeable and super friendly. I was in and out of there in MINUTES.
Fed Ex could learn a thing or two from these guys. UPS keep up the good work — hiring guys like these!