Dignity Health Medical Group – Dominican Urgent Care

Have had great experiences with all the doctors that I have been seen by. Very quick and painless help. Great patient care from the front desk to the doctors office.

I was having one of the worst days I’ve had in a while and this team at Dominican urgent care totally turned my day around!
I had been a patient at pamf since 1997 and recent had to switch to medi-​cal since I quit my job to go back to school. I walked into pamf today and got completely denied, apparently I’m not longer their patient since its been over a year since I had seen my primary doctor there (since when is this a rule??) I know they aren’t taking any new patients with medi-​cal, but are still supposed to help existing patients. I had seen a primary doctor there within the last two years, so I felt like this guy at the urgent care front desk was just making up bullshit to avoid helping me now that my insurance has switched. I was so choked up on my cough and tears, and embarrassed because the whole urgent care was full of people.
Thank god I called Dominican and the lady was so nice, said to come right over and had my info pulled up before I even walked in. I had been crying and definitely covered in snot from my sickness, but the ladies still gave me a compliment that made me smile. The doctor saw me quickly and was so sweet. It was like night and day the difference between these two urgent cares. THANK YOU DOMINICAN. Best part is that I wasn’t hassled at all about insurance and didn’t have to pay anything at the doctor or for the medicine she prescribed.
I never write Unilocal but this staff at Dominican really touched my heart, simple human curtsies really do go far.

I was amazed at how great my experience was here! I was a walking zombie because I had awful food poisoning and was really badly dehydrated. I came in and was seen immediately and hooked up to an IV right away. The nurse was absolutely amazing — really professional and kind. I left feeling like a new person, and am so grateful for the awesome staff. Highly recommended.

No one looks forward to a trip to an urgent care center, but I found the staff here so friendly and helpful, and Dr. Brown was wonderful. What an unexpectedly pleasant experience! After taking my prescriptions for less than a day, I’m already feeling much better. Thank you!

I really liked the Doctor that helped me. And the nurse, and the RN was very sweet and cared everybody was really nice from reception to Doc. Doctor Mike Dunn, DO. He was really kind and patient and laughed at my joke. He immediately knew what I needed and I was set. I highly recommend this Doctor and facility.

My dear little daughter just got back from her study abroad, and, after getting her wisdom teeth out, got a horrible sore throat, with large puffy clumps of her throat hanging out like pale grapes. She was in terrible pain, beyond the reach of her prescribed tooth pain meds. We are new to this medical group, and we were worried… But we called Dignity Health on 41^st Urgent Care, and were told by Rose to come on in. Our wait was less than ten minutes. From our intake worker to being seen by Dr. Brown, this could not have been a more pleasant experience. My daughter is 20 hours into her treatment and is doing much better. Thank you Dignity Health for such a stress free, nurturing experience!

I took my husband to urgent care because he had acute pain in the groin area. Turned out he had a kidney stone. The receptionist and doctor were excellent and there was no waiting time. However, the doctor told us that she didn’t have any pain medicine for my husband because he was on predizone. It was Saturday night and all the pharmacies in the SC county were closed expect the CVS next to urgent care. No one told us this. We drove back to Scotts Valley and realized we could not get any pains medication there. Then we drove back to Capitola’s urgent care and they referred us to CVS (next door). It would have been VERY helpful if your staff gave us resources and information about this before we left. Additionally, the law for purchasing narcotics requires that you to wait one hour before they will distribute the prescription. My husband was in the fetal position in the back of my car throughout this entire process. I’m very upset and discourage. The website clearly outlines when to use Urgent Care vs. Hospital/​Emergency. However, if you are in pain/​discomfort, go to the hospital!

I had to go to Urgent Care this evening for pink eye. I was seen by Dr. Mike Dunn. Mike is a wonderful doctor! I was seen right away, but then did not feel rushed to get out of the office. Dr. Dunn has a pleasant personality and was very helpful.

Went to this clinic on a Saturday, there were 3 patients in the wait room and 4 in the back. waited over 4 hours to be seen! The level of incompetence here is just ridiculous!
I timed how much time the Dr spent with each patient once I was moved into the «exam room» one patient had 6 min with the doc the other had 7 ½ min. I had about 6… then we were all left waiting there for what seemed to be eternity!
Ugh!
Go somewhere else for help!

Could barely walk in the front door on 10÷9÷15 (was lying outside the door shortly before they opened) and was IMMEDIATELY tended to by Becky, Michelle, and Dr. Brown. Even the other people who were in line said, «He goes first»! They could see my agony. I don’t want to go into too many details because it has been an emotional ride regarding my condition (s) but I hadn’t slept in three days, (my stomach in knots) and couldn’t figure out my blue shield coverage info, and they helped me sort it out. Over the course of two visits, they showed me incredible compassion, patience, kindness, and perseverance in all matters of the heart. After my first visit Dr. Brown got me into Radiology at Dominican (separate) in a rare window of opportunity for an ultrasound a few hours later. They also helped me transfer my primary care practitioner from Watsonville (which I was in no condition to drive to) to Soquel, so I could get an immediate referral with a specialist for my condition (s) even though the books are filled for the next two months! I HAVE NOTHING BUT GREAT THINGS TO SAY. GOD BLESS YOU ALL.

My husband and I had to take our one year old daughter here on a Sunday and being first time parents we were obviously worried and stressed. Everyone here from the receptionist, to the nurses and the doctor (Dr. King) were very friendly, professional and thorough. The doctor correctly diagnosed her and got her started on medication right away and she was much better by the next day. They even called two days later to check on her. I definitely never expected such care and service at an urgent care!

Got slammed by a wave while body surfing and rushed to urgent care with bad shoulder pain.
Some of the best care I have ever received.
Dr. Brown and her team are superheroes. Thank you so much!

These people should be ashamed of themselves. They didn’t listen at all. They made mistakes with my prescription. They were generally uncaring.
Oaths no longer mean anything… and I agree with the other review…
They only care about $$$

I have been here a few times and the wait time is pretty short. The front desk staff have been pretty helpful to me with paperwork issues and referrals. I saw Dr. Brown who is a patient listener, and she had knowledge about something that my regular Dr at the time did not. I liked that she did not perscribe unnecessary medication or tests. Im taking one star off because another time I saw the other Dr there (I forgot her name) and she did not explain things as thoroughly as Dr. Brown when it comes to why I am feeling _​_​_​symptom this way, etc. She was still polite and listened and the basics. The PA (nurse? Im not sure what she is but she takes you back) who works there is super nice and reassuring, she did not rush me when I was explaining what was going on. Overall this place is probably as good as an UC can get.

I came in yesterday for a tetanus shot and a wound debridement from stepping on a nail over the weekend. My wait time was about 20 minutes at most. Dr. Brown greeted me cheerfully and was a great listener, and an excellent doctor. Unfortunately I fainted during the debridement procedure, and had a tough time coming back from that. The nurse on duty, Michelle, was there when I came too and stayed with me for HOURS until I was well enough to get up. Both Dr. Brown and Nurse Michelle were extremely attentive, compassionate, patient, and caring, of whose caliber I have not experienced in an Urgent care setting. The staff caring for me were also kind and helpful. As awful as the situation was, I am SO grateful for the team of women on staff here who really went above and beyond for me, caring for me, and having so much patience. Im actually astounded. I even received a follow-​up call just to check in on me later that night. Who does that??? Seriously amazing, hence the 5-​stars. You guys are AWESOME and I cannot thank you enough!!!

Their doctors don’t care about patients, just money. I am a 19 year old college student in a great deal of pain that inhibits my ability to move and walk. I went in seeking immediate medical attention but was sent away saying it was mere muscle fatigue while I was tearing up from the pain. I am a college student and I spent what little time and money I had on a doctor giving me an aspirin and telling me to suck it up. I can still barely move by the way.

I have had to come in here several times recently as I have struggled with some respiratory issues and my regular doctor is always booked out. The front desk and nurses are all very nice. A couple of the times there was no wait and the other I waited over an hour but that’s just what happens when you have to seek medical attention without an appointment, and the staff handles being busy very well. The last time I was in they were slammed and short a doctor but Dr Brown still made sure she assessed what was going on thoroughly and seems to care a lot about helping you feel better. I left with all of my questions answered and necessary meds called in to the pharmacy. Overall I’ve had great experiences when coming here.

I had a very poor experience here, despite having very low standards for urgent care.
I waited two hours, which is fine and about what I expected. I brought my laptop with me so waiting wasn’t an issue.
When I was seen by the doctor, it was about a five minute discussion. I had an ingrown townail (which I already knew), but I thought they might be able to do something other than prescribe antibiotics (which I had already done). They couldn’t do anything other than antibiotics. So she wrote a prescription.
When I got to my pharmacy, the pharmacist said «You know they wrote a prescription for an antibiotic in the same family as penicillin/​amoxicillin right?» I am allergic to both and had put that on my medical history at urgent care AND mentioned it to the doctor verbally. So that was a complete waste.
Above all though, I was really bugged by the charges. They charged me a $ 30 copay, which my insurance already covers! There is no copay! So there’s thirty bucks. Then, I saw that my medical insurance health fund was deducted a whopping $ 241. So I lost $ 241 of my medical insurance for a 5 minute discussion and a prescription for a drug I’m allergic to. Great.
I would have been OK with the cost if I got any value out of it. But being overcharged for the copay and being prescribed something I’m allergic to is pretty disappointing and avoidable on their end.

I went here for the first time on Sunday and was thoroughly impressed. For a clinic that doesn’t take appointments, I was in and out under 1 hour! Every staff member was professional and very pleasant, constantly checking on me and my potential needs. The clinic was very clean, modern, and run efficiently. Dr. Brown was very thorough, attentive, and compassionate. She explained everything to me and was very patient with my questions. If she didn’t work full time at the clinic, I would ask her to be my primary care doctor! I hope the need doesn’t come up again, but if it did I would use this clinic for myself and my family.