Pohanka VW

So upset with my service here. We leased a car here– where we were told the vehicle we wanted would be to difficult to get, fine okay. We selected another vehicle and left with dealer tags– good for one month if I remember correctly. We were PROMISED we would get the tags back in time when the others would run out. After being called back to the store 2 – 3 MORE times (a 30 minute drive from our house) to resign contract errors on the companies part, we still did not receive the registration and of course ours ran out. We were forced to pay for ubers and taxis, as the car we were paying for was technically illegal. I emailed about this and they eventually got the tag to me in a few days– promising a $ 50 gift card and free gas for my troubles– both of which I did NOT receive. We needed an oil change and purposely avoided this service station, as we had such a HORRIBLE experience here.

I was in contact with the dealership to buy a new vehicle and I accidentally received an internal email from Sr. Sales Manager Ryan Poole to Sales Manager Andrew Kelly referring to me as a «dipshit» and a «big ass loser.» Honestly, I can’t believe this is how sales people refer to potential customers behind closed doors. I also can’t believe they’d be so dumb as to send the email to me.

I visited this dealership last week, as I had just accepted a new job and had the week off; I was considering purchasing a new vehicle, but I’m not a hundred percent sure because my car is paid off and I’m not positive about taking on yet another monthly expense. I know sales people can be a little pushy so I was very hesitant because those situations can be unpleasant and uncomfortable, but I was happily surprised when I visited Pohanka Volkswagen.
I called into the location to set up an appointment for the afternoon. When I got there I worked with Andrew Kelly and I was sure to let him know that I wasn’t certain about purchasing at this time. Even with this in mind, he treated me with the utmost courtesy and care. Sometimes when people know that you might not make a purchase, they won’t tend to you with as much care and attentiveness as someone they are sure will put money in their pockets, but Andrew was a class act and he exceeded my expectations. He took his time to explain the trim levels and options so that I was clear on everything and he was very knowledgeable about the cars. I found out that Andrew is actually a sales manager so he usually doesn’t deal with customers but all of the other sales people were busy, so it was just my lucky day.
I appreciated this especially because, generally speaking, women are not as knowledgeable about cars as men. Considering this, the male salespeople usually do one or both of two things; mislead you into thinking you need options that you don’t trying to up-​sell you and take advantage of your ineptitude or gloss over important details leaving you confused and uninformed. Andrew was very honest with me and showed me options that came with the features I wanted but were also within my budget.
Too often I find myself in situations where a salesperson doesn’t know much about their product, especially with things that have a low price point but also with big ticket items as well. When it comes to buying something as important and expensive as a car, something that can be considered an investment, it’s pertinent that your adviser is knowledgeable and will point you in the right direction. I was thoroughly impressed with how much Andrew knew about his product.
Ultimately, I was not ready to purchase that day, but Andrew’s exemplary customer service really resonated with me and if and when I’m prepared to purchase, I will absolutely be back to this dealership. If you’re in the market for a new car, definitely give this place a chance. I implore you to have Andrew the sales manager recommend a salesperson to assist you in choosing a vehicle. He will ensure that you are well cared for and receive the same level of customer service he provides.

It was not a good experience.
The car that I saw on their website was actually damaged.
Also, the sale rep asked me my capability of financing and my credit store even before I decided to make a purchase.
I guess I look young and I am asian. Maybe, I look like someone who can’t afford buying a car. I don’t know. I’m not sure.
The sales rep didn’t know anything about the car and I spent 5 minutes to find a parking break.
This is not a dealership that you want to buy your next car.

I would NEVER recommend this dealership to anyone. Even though the sales rep was friendly and flexible, I was disappointed by the deceptive and pushy sales tactics.
Using TrueCar, I found a great deal on a 2013 Hyundai Sonata Hybrid with just over 15 000 miles. My wife and I came and test drove the car and decided it was a good value. The sales rep I was working with said to come back any time the next day to process the purchase. I arranged for a friend to drop me off in the morning intending to buy the car based off the TrueCar price. I was annoyed to learn the person who processes the sales contract would not be in for another 2 hours. Why did the sales rep not mention to come in after this person arrived?
Additionally, when I sat down to sign the paper, I was incredibly surprised to see an extra 1495 $ «Reconditioning» Fee on top of the TrueCar guaranteed «No Surprises» price. They had not mentioned this previously. Looking at the CarFax, I saw the only recent maintenance had been to change the oil, check the brakes and fluids, and rotate the tires. I called the Pohanka Hyundai Service to get a quote for these repairs and learned that the total would be 200 $ if I also wanted the tires balanced. This is essentially as 1300 $ markup, making a great priced car much less so.
To top it off, the «Title & Fees» for registering the car in MD also seemed a bit high at 579 $. After leaving here, I went to a dealership in Virginia and bought a similar car. At this dealership without the MD inspection, the «Title & Fees» were only 310 $. I scheduled the MD inspection at a highly recommended shop I found through Unilocal and only paid 73 $ total. This was essentially 200 $ less than what Pohanka VW was charging for the «Title & Fees», which is ridiculous!

The service department is highly incompetent. They failed to have a basic understanding of what the service requirements/​schedule is on my vehicle.

VW service is very limited. Service manager reported only 2 qualified mechanics. I’ve taken my Passat there several times for oil changes and had a good experience. Anything more complex is beyond their capability.
I dropped my Passat off for two open recalls on Friday night and had to call them each day until the following Tuesday to get any information on their progress. Not able to wait any longer, I picked it up after they had done only one of them and told me the check engine light issue was fixed. The check engine light came on as soon as I started the car, even though they told me it was fixed.
Not much emphasis on VW here.

I didn’t buy my car from here, but this is my dealer of choice for maintenance. They are professional, courteous, and take good care of your vehicle. The free shuttle service is clutch when you need to get somewhere. I haven’t had to bring my car back for any issues after they serviced it. Currently, they share a building with Hyundai for service, but their own facility is being built right now. I’m sure the service will be even better after it’s up.

Service dissatisfaction. Dropped my vw for an oil change at 8am before work. Normally oil changes take a couple of hours. So i had a co worker drive me back to work. 10 am strolled around and no call of my service being fininshed. Was notified my car wasnt in the service center. Called again at 1pm to see the progress, car still not in service center yet. Asked to speak to supervisor or manager and was sent to voicemail. I then told the associate that I at this point I just wanted my software update done and would take my car elsewhere for the oil change. I had a coworker drop me off at 4pm at the service center and my vehicle software update was still not done. My car was not ready for pick up til. They had my car for more than 8 hourNever again will I come to this pohanka vw Service center.

The staff in the service department and finance department are incompetent. I bought a 2015 Passat and heard a whistling noise every time I drove on the highway. I took it back 3 times and was told each time that there is no noise and no leaks. One time I was told the noise is normal. I drove another Passat and did not hear the noise. I had to file a claim with the corporate office and take it to another dealership to get it fixed.
As far as the finance department, my contract was wrong and I had to sign it 4 different times. The payoff check for my old car I was leasing was not sent, and the payments for my lease were still coming out of my bank account. I lost count of how many times I had to go down there to talk to people to get things straight. Phone calls and e-​mails were not returned. I have never been told to call someone to check to see if they are doing their job. I do not recommend this dealership to anyone looking for a new car. Totally unprofessional and incompetent.
Update on 5÷31÷15: To date my leased car has not been paid off. I purchased my Passat March 21, 2015 and these people still have not sent the payoff check for my leased vehicle I traded in. I had to contact corporate to get answers. Apparently, they sent the payoff check to the wrong address! The payoff document I signed clearly states who to write the check out to and where to send it. I don’t know where they are hiring these people from. The check was allegedly sent overnight last Tuesday. I checked on it Friday and it still has not been received. These people at Pohanka assured me that the payoff check will be sent well before May 18 (the due date of my next lease payment for a car I am no longer driving that has been sitting on the Pohanka lot for sale since March 21). So if anyone is trying to buy a 2012 BMW X5, guess what? You won’t be able to drive it home because the title is still with BMW, not Pohanka. I do not see how these people are still in business. Totally unacceptable. I have been in contact with a lawyer.

I walked in looking into Volkswagen year-​end clearance deals. Everton and Bruce were very professional and courteous in helping me secure the BEST DEAL AVAILABLE; and I would recommend them, and Pohanka, to anyone looking for a very pleasant and stress-​free car buying experience.

After having a horrible experience with another dealership I took my VW CC to Pohanka to be serviced and had an AMAZING experience not to mention I saved $ 700! The staff was absolutely wonderful and the mechanic that serviced my VW was the best!!! I will not let any other dealership work on my car other than Pohanka! If you need service for your car ask for Will as your service provider and with out a doubt have Frances work on your car! I will not let any other mechanic touch my vehicle but him. He is hands down one of the best I have ever encountered!

I was driving by when a 2013 Ford Edge Limited, caught my eye. Faith came out to help me, and she was knowledgeable, patient and very accommodating.
Once I decided to purchase the vehicle Faith and Troy worked a deal, that was satisfactory to all parties involved.
It has been years since I brought a car, they made it easy by providing me with the vehicle carfax and comparable price information within the market for same vehicle.
Thank you

I had a great experience with Pohanka Volkswagon. Faith Bennett was my sales lady. She was knowledgeable, efficient and friendly. I was thoroughly impressed. After I left the dealership I realized that I left some personal belongings in my trade in car. Living approximately 30 miles away Faith went above and beyond by mailing me my belongings to save me a trip. This was definitely my best car purchasing experience to date. Financing was also fast and efficient. I would recommend Pohanka Volkswagon and Faith Bennett to any of my friends.

I had a great experience at Pohanka VW, start to finish. This is a review of the Pohanka VW sales department. I will continue to update this review and my star rating (if necessary) as I experience their service department.
Start: Me, about to turn thirty, looking for my first adult vehicle. I was focused almost solely on Honda Fits and Civics, but a friend of mine told me I would be crazy not to at least test drive a VW Jetta TDI. So after seeing a somewhat dull Civic at Pohanka Honda next door, I figured I might as well mosey over to the VW dealership and test drive the TDI, just for fun. Faith Bennett took me for a test drive of both the Jetta and the Golf TDIs and was very friendly and patient, even though I told her I was just looking at Hondas (and used ones at that) and was only test driving the Jetta out of curiosity. Faith emailed me her contact information afterwards but did not call to try to convince me to buy a car I said I was not looking for.
Clearly, I loved the test drive. I couldn’t get the VW out of my mind, and the Fit, which had felt cute and zippy just a few days before, now felt teedling, weak, and unsafe. At my initiative (read: no pressure), Faith and I corresponded for a week or so about various options for buying or leasing different model years of the car. I was entertaining offers from several other dealerships, including one bid from a different dealership that was low enough to prompt one of the higher bidders to insist that the low bid could only be a lie the dealer was telling me (FYI, it was not a lie). Several other dealerships promised to beat that low price, but when pressed on the exact amount by which they could beat the price, confessed they were talking about a discount of $ 40-​$ 200. Yes, another dealership seriously offered a price $ 40 lower and called that beating the bid.
The finish: Pohanka VW also promised to beat the bid, but unlike these other dealers, they offered a price that was several times less than the $ 200 discount other dealers offered (read: it was a discount worth coming in to hear about). [This seemed to boggle the mind of the aforementioned higher bidder dealer, who could not believe any dealership would sell the car I got at the price I got.]
[Footnote: I wonder if part of the reason they were willing to make such a great (for me) offer on the car is because they are a relatively new dealership run out of a semi-​permanent trailer-​like fixture. Not only do they lack the expenses associated with a big brick and mortar building, but I’m sure they are also trying to build a client base and attract customers despite their temporary building. (Note that the dealership is opening a large building next year; the trailer time is temporary.)]
During all of our negotiations, I felt that Pohanka was relatively transparent and respectful. Once we agreed on a price, Faith helpfully found the color options I wanted at another Pohanka lot and arranged for the car to be transferred the next day. We filled out the paperwork and Faith even waited patiently while I signed up for auto insurance with Geico from her desk (about a 25-​minute process).
Ms. Portiene, the finance person, carefully explained all of my warranties and set me up with financing at BB&T that was at lower rate than I’d been able to secure on my own. She even stopped me from buying unnecessary gap insurance, explaining that the size of my down payment made such insurance unnecessary.
Then I got a tour of the dealership’s facilities and service center and was set up with a 30-​day check-​up to adjust the alignment of the car after I had a few weeks to drive it. The dealership also hooked me up with a loaner Jetta TDI that I could use to drive myself back to the dealership the next day to pick up my car.
Actual pick-​up of the car the next day also went smoothly. The car was washed and vacuumed, another sales person named Natarsha showed me how to use the blue tooth and some of the other features of the car, the gas tank and tires were filled up, and the sales person even took a few photos of me with my new car.
I would definitely recommend stopping into Pohanka VW to take a look around. My initial test drive, during which I did not appear in the least to be a person seriously considering purchasing a new Volkswagen, was pleasant and low-​pressure and the negotiation process was mostly carried out by email and ended with just about the lowest price I think I could have gotten. (Save for the $ 40 discount I may have been able to get at one of the undercutting dealers. :eyeroll:)
In any case, if you are in the market for a VW, talk to these guys and see what they can do for you.