Extra Space Storage

Everyone at Extra Space Storage was extremely friendly and helpful. They went out of the way to help us out and make moving in as easy as humanly possible.

Please don’t rent with these Con artists and liars. Me and my girlfriend made a verbal agreement to pay late fees to them next month, instead these jerks put our stuff in auction a week before the day we both agreed to pay them. They claim they always call their customers when their in jeopardy of lossing their stuff but the bottom line: Total B.S.
I recommend finding somewhere better.

Gloria was very professional and extremely helpful with our transaction. Tash was great assistants as well… Thank You Ladies!

The morning and afternoon of Thursday, 11÷6÷2014, I visited this location of ExtraSpace Storage to organize my unit. From the building entrance to the second floor where my unit is located, the floor was littered with approximately ten roaches (dead and alive). I even noticed a HUGE pregnant roach barely able to walk. Because I only have access to the ground floor and second floor, I could not verify if roachest were present in other areas of the building. I notified the front office personnel. They entered the rear of the building and began spraying pesticide from a white bottle. It is amazing that storage facility personnel are simultaneously trained to exterminate the facility in which they are employed. Additionally, the personnel indicated that they know roaches are throughout the building. But with customers moving in and out each week, it is hard to exterminate all the roaches. HUH??? When I asked Ebony for the last names of the ‘management’ personnel, she asked why I needed last names when ‘they’ know who we are. I am unsure who ‘they’ is. But I am certain that I will be making arrangements to terminate this relationship and PRAY that roaches have not infested my belongings.

Updated to one star, as zero is unavailable. They have raised my rent to the point that new customers pay $ 80 to $ 100 than I currently pay for the same sized unit. Management, even relatively senior management, were deaf to my concerns about the deterioration of the facility and service there, and about the aforementioned price concerns.
They remind me of carnies. ..