All-Pro Services, Inc

I had a great experience with All-​Pro. They had the most competitive quote out of three different companies I researched to replace my gas boiler. Bill took time out of his day to meet at my house and fully explain the replacement process without any pressure. He also pointed out work that was inadequate that another company had done a few months earlier when replacing my water heater. He ensured his team would also remediate those issues and included this in the quote he provided me to replace the boiler. His team came out the next day to replace the boiler and over one month into the replacement, everything is working well. Both Bill and Rick are extremely hard working and did a fantastic job.

All Pro installed my heating/​A/​C system a few years ago and I was very pleased. Fast forward to May 2015, this morning my Mud room was flooded. I called All Pro at 0730, spoke with a dispatcher who asked me to describe my problem. I was told someone could be out today to look at my system. I told them I was at work, but if they gave me a call I could meet the repairman. I got the call and Rickey arrived shortly before noon, diagnosed and fixed the problem (luckily it was a an easy fix) I am very pleased with the response time and the cost of the repair.

I had used All-​Pro to install a new boiler and water heater so, when I asked them to inspect my a/​c system I expected to be treated like a good customer. They gave me a four hour time frame for when they would show up. They also said that they would call an hour in advance of their coming so I could be sure to be home. Bottom line is after waiting the four hours and not getting any phone call about running late I left my house. A half he later I received a call that the rep was at my house. No heads-​up call. Just showed up late. I was too far away and too angry to get back to let him in. Later I called the service manager, Bill, but he refuses to return my calls

Heating stopped working at 10pm, called the answering service + provided details. Rick called at 7:50am, was at my house by 9am and my system was up and running quickly. So many service providers have inexperience + unprofessional employees which is not the case with All Pro Services–
They know what there doing !

This company had a scheduled appointment with me but did not show up. I called repeatedly to find out why not, and to reschedule but they never call me back. Bad customer service, All-​Pro.

These guys are crooks. Two years ago, I called them because my heating was not working and it got really cold outside all of a sudden. The tech came and looked at the unit and said the thermostat is gone bad. I asked the guy how much it will cost to replace the valve and he quoted me $ 1200 on the spot. My jaw dropped and I asked can you break the cost down, how much for the part and labor and his answer was they don’t do that. After doing some research and found out the valve is only $ 250 to $ 300 and take less than 30 min to replace. I got the job done for $ 450 for some other company.
This year called these guys again to get a quote to replace the Spark igniter which went bad and they said they don’t give quote on the phone. They tech will come home (so you pay them to come) and then will slap you with a huge quote on the spot.
Don’t give them you business

this guy is a scam artist, and I am putting together a website to outline what he has done. American express has stopped payment as I have outlined what happened, and they sided with me,
web site will be
it’s going live today with a link for a 10 page document of what this guy did,
PLEASE CHECK
— THIS GUYS HAS 7 UNRESOLVED COMPLAINTS
he flat out lied to me on the phone and then moved the location of my unit 13 feet and put it in the middle of my yard,
when he was told about it, he acted like he didn’t know what was going on, he then went to the house and literally told my tenant «this could have been installed in a much better location»
we believe he is using separate contractors and just taking the cash as profit
the person that went to my house, didn’t speak with anyone, and just installed the unit.
at no time was i told the unit was going to be moved from the old location.
further more, they installed a unit almost 40 months old, and 4 feet tall, that unit should have never been installed where it is as well, as its DIRECTLY UNDERNEATH A DRIAN SPOUT, which voids the warranty.
BEWARE

Definitely worth working with!
After working with HMS homeowner warranty company (horrible) and having to deal with the multitude of just incredibly unprofessional and untrained people they send out in an attempt to take as long as humanly possible to fix anything so you will just replace it yourself, working with Bill at Allproservices was very refreshing.
They got me set up, had good communication, and within a week my a/​c was replaced.
I would have gone with 5 stars except that I had to pay more because my air handler was in the attic (which would be fine except they knew that when they gave me the bid to begin with).