Villa Aqua

No heated pool! Dirty rugs, blood on the pillow, and had to clean our own stove before we could use it! We rented this home in January 2016 and although the home was promised to be «in working order» upon arrival, we were left with cleanliness issues to deal with and a non-​working pool. The home representative checked us in in and stated everything was fine. Once we looked around and tried the pool we notified them immediately that it was not heated. The problem was not fixed until 2 days before we were to leave on a 2 week stay! The rep was so lazy they even tried to get my 81 year old Aunt to fix it with him on the phone. Not once did any of them bother to check the actual pool temp when they came out. Rather, they kept telling us to «wait 24 hours» for it to heat up after each call. The owner refused to give us fair compensation for not having use of the pool the majority of the trip. He even tried to charge us for excess electricity — for the pool pump — on the pool we couldn’t use. One big headache for my family! Looks can be deceiving! Find somewhere that stands by their word.