Boot Barn

What a nice store. The employee’s were very helpful, didn’t over nag me and let me browse at my leisure, when I needed help someone was there immediately. The selection of practical needs, fun gifts and accessories was abundant.

It’s super unprofessional to be late to your own business. This place was suppose to open 5 minutes ago and there is no one here to open the doors. I am in a rush for a last minute present. I am very irritated
Make sure you check the hours and don’t show up early to this business. Chances are you’ll be standing outside waiting for someone to show up …
Which is stressful given the fact I need to be at work myself at a certain time !

I’ve been going to Boot Barn for years; big company with a small company feel inside. The staff is genuine and eager to help. I have never had a bad experience here. Complimentary hat reshaping, stretching and cleaning is great. I needed my hat stretched and Kelly in particular was very helpful today. If you have horsey-​friends, there lots of trinkets to purchase as gifts. They also carry my favorite brand of jeans, Miss Me.

The boot selection isnt as varied as I would have liked for womens boots but the ladies working that day were very helpful in answering all my questions and leading me in the right direction for my girlfriends gifts. If your a guy in search of the right gift for your western loving girlfriend or wife, here’s a great place to start the search!

I was looking at hats, but not sure what I wanted. Richard was helpful without being pushy. I ended up getting a hat and went home happy. Thanks Richard!

Looking for some «western» clothing actually read the reviews on Unilocal and read that someone (4 months ago) had a customer service problem. .wasn’t thinking that the owner/​management of this particular store does not read the reviews on their own store and thought it would have been corrected by now. Well, walked in and saw what I thought were customers at the counter so helping me would not be too much longer. I walked around the entire store for 20 min. Not one person asked me if I could be helped. As i made my way to the front of the store, where they have their knick knacks and such turns out the «customers» were friends of the employees. As I walked towards the front door. not even thanks for stopping by… customer service. .NO!!! As well as the linen of clothing is far from western wear. The parking lot may look full but its not for the store.

I like boot barn, this is nothing against them but their service the day my mother-​in-​law an I went in was awful. We walked in and the two ladies working were sitting down near the boots just talking. As we walked in they decided to just stay where they were and continued talking amongst themselves.
We took a look around and were actually looking for something specific. We had to approach them and ask for a pair of thin socks to try on a boot, not listening they brought us a really thick pair, and walked off to stand behind the counter to continue their conversation.
Another two girls walked in to which they ignored of course. They wandered looking for a pair of boots. We were finally ready and made our way to the register where we stood… Waiting for their conversation to be over before we were recognized. One lady checked us out as the other looked in a catalog to show her what corral she wanted for her horses. One of the other customers came up and was ignored. When they were finally noticed they asked if they could have a different size of a certain boot to which the lady rolled her eyes, put down the catalog in a huff and went to help.
Overall store was clean and organized. They had a great selection. It was a little bigger than the boot barn I normally go to but the service was atrocious. The two ladies working that day made the experience a poor one.

Went in to get my hat reshaped. They did a better job than I expected possible, and they did it complimentary. I plan on shopping for christmas gifts for myself there rather soon.

This store has not deviated too far from keeping customer satisfaction number one on the list. I recently purchased a new pair of Lucchese boots at this store and felt like the clerk did all she could to make sure that I was going to be happy with them before I left the store.

This place has wonderful customer service! Every time I go there, they are so nice and very helpful. This location has convenient parking which is a plus. They have great quality clothes and a wide variety of boots! The rewards program they have is great too!

Yeehaw! Canyon Country’s got some pretty interesting Western Wear retailer! Tucked in the corner of a small shopping center that I usually frequent because the 97¢ Store is there, I finally decided to see what Boot Barn is all about. As you might expect, a lot of Dickies and overalls. Boots, of course (duh!!), And plenty of country music in the background. Not my style. What I didn’t expect? They carry a lot of the Ass-​Kickin line of hot sauces and snacks. That’s hard to find around here so if you’re a hot sauce fan, you can go to Boot Barn and get your Habanero’s all saddled up in a row. That’s why I’d come back here. But seeing me at the next Unilocal Elite Party or UYE in chaps and a pair of Justin boots? Uh, no.