Valvoline Instant Oil Change

All though I’ve had many oil changes on my cars, this place is friendly and explained every thing that they were doing. Plus, they provided suggestions of what needed to be done. No high pressure sales for more services. This will be my oil change location from now on.

In and out in 15 minutes for a full synthetic oil change. Except they didn’t put air in my tires, top up my wiper fluid, or BOLT MY SKID PLATE BACK ON MY CAR! It wasn’t until I got home that my husband was like «uhhhh the entire front of the skid plate is sagging». Incredibly unprofessional and I will never give them my money again.
I went to the one in Ann Arbor to have the issue fixed. They happily bolted my skid plate on and apologizes for the inconvenience.

I came in 2 times and they didn’t have the one special filter for my car even though both times they said they would get it and I could come back the next day. 3^rd time I come in, I have to wait about a half an hour to get me in and I felt like I didn’t have a choice because they have my «special» filter. They have it when I get in but say it’s an extra special one and costs 3x the amount of a normal filter but because they didn’t tell me that they won’t charge me extra (thanks).
Then they tell me that my car is SO special that the only oil it takes is the most expensive one they have and it’ll be $ 90… I bought my car at a dodge dealership. It’s not *that* special.
While I’m sitting in my car stewing in anger about this debacle (3 trips, 4 days, almost an hour here and now it’s the most expensive oil change I’ve had in my life), I start googling the oil that they are using (they conveniently left the computer screen pointed toward me) and whatdayaknow. This oil is not $ 90. It would cost about $ 40 to buy it in quarts. I understand the cost of labor is included but I think it’s a little outrageous.
I used to go to 50s Lube Cruise on Canton Center before it burnt down and they never flinched about getting my oil changed. They offered me options of oil. Always had my filter in stock. I got a free car wash with it. It was never more than $ 50. WTF Valvoline?

Too expansive for an oil change. Just drive to another place to get same oil change for half the price

UPDATE: Please read this entire review, you will never believe this!
I posted my review the morning on ²⁄₁₉ and received an email via Unilocal in the early afternoon. I was surprised but happy that making serious issues known can make a difference… but, wait, not so fast…
In the note back from the business owner it says to call some generic hotline to press a bunch of buttons to get put on hold to wait for someone to figure out who you are. After a few minutes, which I have to admit did irritate me after this whole ordeal. The nice customer service lady, Melissa, could not find me in the system because my name was spelt incorrectly, even though the creepy clown (referenced below) had my photo id and other personal information.
I think she was trying to sympathize with me by saying that when she read what I wrote on Unilocal she was creeped out for me. Um, ok, that doesnt really make me feel any better. She said that she was concerned about the behavior… um, yep, I get that. Completely unacceptable. But the topper was, she wanted me to explain what happened so they could fix it. Fix it? How? I was completely taken back by the lack of sincerity. No apology or explanation that this was not the policy or they are sorry and they would try to make it right. I get it, things happen but I was shocked by the inquiry to just «learn more,» rather than concerning themselves with making it right. What else could you possibly want me to say? Your guy was inappropriate, he refused to give me a receipt AND I called three time DIRECTLY to the place AND told them about this guy’s behavior.
I didnt mean to be rude to the customer service lady, but I just said «whatever, it doesnt matter what I say– please send me my invoice bc I have already called and asked 3 times.» Come on, people.
The icing on the cake is (since I already had a topper) was the FREAKING NAME OF THE PERSON IS ON THE INVOICE THEY SENT ME.
So whatever Valvoline. You completely suck.
Original Review:
This place is creepy and, well, completely sucks.
I needed an oil change on my Edge and I wanted it done quickly and right… I found a $ 15 off an oil change coupon in the mail and figured it had to at least be a decent deal. When I arrived there were a couple of cars in front of me so I waited for about a half hour before they got to me.. no big deal I just cranked the music and relaxed.
There was a guy who came up and started helping me out before i pulled into the main building to help move things along. … seemed efficient.
Finally pulled into the place and there was a total creepster that started talking my ear off. I tried to be polite but this dude was really irritating. He asked if I was married, how many kids I had, then why i didn’t have children. … was it a medical reason or personal choice?
Are you kidding me? I was stuck in my car in a creepy building with a creepy dude leaning on my door asking me if i am fertile?! I was pretty sure i came for an oil change not an interrogation!
He mentioned how cheery and fun I was… and he wanted to know all about my husband. I was trying not to be rude but clearly not wanting to engage in ANY conversation but at the same time trying not to tell this guy to shut f* up. It creeped me out even more that he had my personal information because he was holding on to my drivers license, telling me it was one the prettiest id pictures he has ever seen. You have GOT to be kidding me…
He proceeded to tell me ALL about his love life (completely gross) and all of his problems. I just tried to zone out and ignore him. and still not scream…
The job went fine I guess. … seemed WAY overpriced. Over $ 100 for an oil change/​filter change AND he refused to give me a receipt so I could validate I didn’t get totally ripped off. I was told they don’t give receipts, they could only e-​mail them. I got my oil change almost 3 weeks ago and haven’t received it.. despite calling and requesting it to be resent. Twice. All I can assume is that i did get taken for a complete fool and completely insulted to boot.
I can promise i will never return AND inform everyone about how disgusting my experience was. Do yourself a favor– avoid paying WAY too much to get asked about your fertility and find some place else!

Very friendly, trained staff. They suggest what is needed but aren’t pushy sales people. Love that you get speedy rewards points too!

Excellent and quick service by very efficient staff who work as well rehearsed team.

All thou i’ve had many oil changes on my cars, this was the first place that was so friendly and explained every thing that they were doing. Plus, they provided suggestions of what needed to be done. No high pressure sales for more services. This will be my oil change location from now on.

Great place. They are friendly and honest. I get all my oil changes here. They keep track if what is needed. I have an old car so that is import. Getting radiator flushed today. And you get 1000 speedy gas points too!

Just way too expensive for an oil change, if it wasn’t needed so badly we would have just driven down to Southgate and had it done for half the cost.
And why do they need up to four people changing my oil? It’s a 10 minute job at the most with just one person doing it.

Quick, simple oil change.
I’ve never been to one of these drive-​in oil change places. There was a few minutes of amusing confusion when Da New Guy misdirected me into the shop and I had to do a bit of back up — now go left — now go right — now back up again — now bow to your corner, bow to your partner and Grand Right and Left and … wait, what was I babbling about again.
Oh, yeah. So you get to sit in your vehicle while they do all their work, which is nice for old cripples like me.
While they’re poking around they do spot checks of various things. They told me that I had a couple of leaks, which may or may not be correct. Either way they said, «We don’t fix those» so even if they were wrong they weren’t trying to make something up to try to sell me something. It’s likely at least one of the leaks is real, as I am driving Ye Olde RustBucket of DOOM.
They did pull my air filter [or, as it looked like, my dirt filter] and suggested a new one. 20 yrs ago I could have and would have replaced an air filter myself for less than half of what they probably charged me, but now that I’m decrepit it’s easier to just say, «Go ahead.» I did, in the suspicious corner of my brain, consider that they showed me a fake one to sell me something but decided to give them the benefit of the doubt, especially since I don’t think the filter had been replaced in too long of a time.
They checked all the other fluids, put some air in the tire on the bad rim that’s always making the tire go flat, and asked a bunch of other questions about the ages of various things in the vehicle [battery, wipers, etc.] all of which were relatively new.
There were, I believe, 4 (maybe 5?) folks who worked smoothly together as a team with good humor and seemed to enjoy their job. $ 60ish for the oil change [YORBoD gets semi-​synthetic oil] + the air filter, 15-​ish minutes later and I drove right out.
Awesome.