Tutor Time

Utilized this location for over a year but less than 2 years. The customer service is bad, they charged me for a full week of service even though my son was only going for two days. The receptionist said I needed to give a full week notice of a change of schedule… this would not be a problem had they been consistent in this regard from day 1. Before I signed my son up, I explained to them my schedule varies and so would my sons, they smiled and told me they would work with me on my schedule and that I just had to give them a call. This is unfortunate that they weren’t willing to work with a family that’s doing the right thing with no overdue balance or issues. I am now actively seeking to find a new daycare center for my son. Just because you smile and say things with a friendly voice does not mean you have good customer service. I’m very dissatisfied and disappointed with this location and they have definitely stained the tutor time brand!