These numb skulls were not even at the desk when I try to check in. I was there 15 minutes. Supposedly somebody was helping another customer somewhere else. But there needs to be at least one or two people in the area to help guest checking in. This is unexcusable. And this is something that the manager need to take care of. Whoever was supposed to staff the front desk on Sunday, December 13, dropped the ball. Have a serious talk with that employee. You never leave your desk for more than five minutes. Maybe you should check to see what your employees are doing at all times. I’m sure you have cameras out there. To leave customers that are trying to check in for more than 15 minutes is unexcusable. Manager get on this. You will lose service at this nice hotel.
Teresa W.
Classificação do local: 5 Cleveland, OH
This place was amazing from the service to the rooms, and the price. It was my husbands bday, I wanted to woo him. The executive housekeeper came in and decorated the room. Rose pedals from the door to the bed. Chilled wine, chocolate covered strawberries. Heart shaped rose pedals, with two swan towels kissing. She did a wonderful job, he was happy, but not as happy as I was to see the look on his face… Amazing
Chris M.
Classificação do local: 4 Decherd, TN
Stayed here while visiting family near Canton for a couple nights. We stayed in a king suite with a separate bedroom and a pullout sofa in the living area. The suite was nice and we felt that it was an exceptional value for a family traveling. We didn’t have an opportunity to use the kitchen but if we were staying longer it would have been a welcome amenity. The lobby, elevators, and common area were all very clean and the staff was very courteous. The only negative is one of the guest had left a towel outside of their door in the hall way, but the cleaning staff picked it up the next day. I would rate the breakfast above average for continental style bar and the eggs actually appeared to be real! We would definitely stay again if traveling with one or both of the kids.