Sephora

Everyone in this store i sweet and kind and knowledgeable. This place takes time with you, doesn’t make you feel rushed and is amazing.

horrible customer service. rude employees who ignore you and continue to talk with their coworkers instead of helping customers. I love Sephora but this location has lost my business: I’ve gone in multiple times and have had issues every time with getting no help at all or just snobby girls who think you’re a waste of their time:

My sister and I went here after Christmas to get makeovers to figure out how we wanted to do our makeup for my wedding. I was not impressed by the customer service. We were directed to a woman wearing a headset. When we said we were interested in makeovers, she responded,
«You’re here for a [unmemorable acronym]?»
«Umm, what is that?»
She rolls her eyes, «[Unmemorable acronym spelled out].»
(While apparently everyone who walks in the store is assumed to know what this makeover acronym is I couldn’t even find it on the Sephora site.)
We were told it would be a 45 minute wait. So we waited. Both our makeup artists said they would give us samples before we left so we could replicate the look. Both forgot. The woman with a headset came by at some point.
«Are you giving her the map?» she asked, referring, apparently, to a makeover map that indicates what the makeup artist did. My makeup artist nodded. But I never saw that map.
Now, both our makeup artists were nice. Really. But an odd thing happened to both my sister and me. Our makeup artists finished the makeover and just… disappeared. I sat there awkwardly wondering if she had wandered off or the session was over. And then I left and, regrettably, spent $ 100 (there’s a $ 50 minimum purchase with makeovers, which I find chintzy. Ulta does them free).
I realize this is a brand problem, not a problem of this particular Sephora, but I ended up with a load of crap. My Sephora makeup sits unused in my makeup bag, while my drugstore makeup gets used daily. Oh, and the Sephora eyeliner pencil sharpener does not actually work with my Sephora brand eyeliner, which, apparently, is filled with wood splinters rather than eyeliner. (Do you think if I poke my eye out trying to use my eyeliner, I can sue Sephora? Or at least get a rfund?)