Officemax

WOW, what a great experience. I had a problem with a new laptop I bought my son for Christmas. They made it very easy to exchange the laptop and even helped me set it up. It was awesome and they made me feel like I matter to them. I rarely post but this was such a great and easy experience, I had to let others know. Geoff the Store Manager and Ron the Assistant Manager, understand the value of a customer and show it in how they deal with tough situations. Thank you and great work!

I had to make two separate trips to send one fax because I was pressed for time and it wasn’t working on my first visit. When I returned I was still experiencing problems so I turned around and asked Allyson for help. She came right over and managed to make it work on her first attempt.
I didn’t use any other part of the store but from the print area it appeared to be neat and organized

bought a laptop computer from this store. Computer has had non stop issues. On more than one occasion I’ve had to go up to OfficeMax and attempt to have them either fix or replace computer. Not once was the staff helpful or polite for that matter. TERRRIBLE service at this store.

Went here to purchase a couple basic items and the staff was very pleasant. The first encounter I had was with an employee that let me know producer information about the product I was browsing. The second encounter was with another very friendly
Employee who asked me now I was doing and we shared a few laughs about the random items in the clearance section. The cashier was also very friendly, asked me if I found everything okay and made a joke about me wearing shorts out in the cold. Overall a good experience due the friendly and helpful staff, id highly recommend shopping here.

OK so I live just down the street from here and when you need something that you feel you can only get from an office store, this would seem to be the likely place to go, right? I was looking for some desk sets to put on top of my desk. You know those little wire things that you can put papers in and little doo-​hickies and junk? A little storage spot for paper clips and pens and tape… things such as this.
Well, first of all, it was not busy in there at all. There were several workers but they were all scattered around aimlessly doing nothing at all except for trying to avoid anyone asking them a question! There was no one to ask the prices of some things that I needed and I could not find where they were hiding. There weren’t even price tags on half of the merchandise! What is up with that?
It was so amusing (not) to see that this one young person started walking toward an employee who was standing around doing absolutely nothing; then when the employee saw the person getting closer, he took off as if he was on a mission and just went to the back part of the store and stood there. It was pretty interesting behavior to watch. I don’t know, I think I’ll just order my next print cartridges from Epson online, at least I know ahead of time that they won’t be talking with me… LOL…but they are at least polite online!

The $ 1.75 a page is long distance only. Get it straight.

I don’t know why I keep going here other than its close to my home. I have hit-​or-​miss luck here with more misses. In general, I do not find the staff to be helpful, mostly because they’re not available. For example, yesterday I was shopping for large filing cabinets and no one was around that part of the store the entire time I was back there. I made enough noise opening and closing the metal drawers so out think someone would come to the back of the store. Nope. So I walk all the way up front, ask for assistance with the cabinets, then head all the way back to the back. As I was walking down the center aisle a man popped out from the aisle by the cabinets. Was he snoozing back there? Hiding behind the employee only door? I couldn’t figure how he could get there so quickly without having been back there all along. Must have been too busy to help a shopping customer.
In addition, I like it when you ask for help and someone walks you to where the item is you want. But you won’t get that here. You’ll get an aisle number followed by on the left/​right and that’s it. Or if someone is in the aisle and you ask for something they’ll just say «well if you don’t see it, we don’t have it.». Huh? Can’t you look and help me? Maybe you have more in stock? Another pet peeve of mine.
It turns out I was looking for a very specific item while shopping for my filing cabinets and they didn’t have that either. I left empty handed.
Then I got home, called the Staples store that is out of my way, and asked them for the same item. Not only did they look it up for me, the Staples staff went and personally looked on the shelves to make certain they had what I wanted before I made the 20 minute drive. And they held it for me at the customer service desk. Then when I arrived at the Staples store they were super friendly and I went and thanked the lady who had helped me. What a pleasure. I may just be a Staples convert.

Poor staff, very limited variety, and no specials or discount of any kind for someone who’s spending like $ 1200 or so. Only plus is get the stuff online!

They charge $ 1.75 a page to fax. The fax machine is from the 80’s. They have issues every time I fax something. This is the second time in a row I get to spend an hour with very unhappy workers. Never an offer for a discount due the equipment malfunction and inconvenience. I try so hard to be patient, but it’s really ridiculous. I get to stand at the counter and overhear them bad talk the other frustrated customers as they leave. So lovely.