North End Motors

I walked in to be greeted with a warm smile and genuinely happy gentleman, who I now know as Ryan Benjaminsen. I explained all I wanted to do was test-​drive the Tiguan and that I didn’t want to be bothered with the whole sales pitch. I’m not going to lie, I was angry having just come from some shady chop shop. He gave me no problems and said he’d grab the keys and go get the car for me. We went on the test drive and while I was driving I apologized for how upset I was and explained the entire situation. I let him know that I don’t need another car right now, I’m just looking and to not push me into something that I don’t want or will have buyers remorse. We came back from the test drive and I felt like I knew him for forever. Ryan is the kind of person you WOULD want to do business with. We sat down and started talking about the vehicle. I was on the fence about purchasing it and even considered walking away to think about it. Ryan knew how jaded I was yet in a genuinely, empathetic manner asked me what was wrong… what were my concerns and why was I turning away? I told Ryan about some things that I wanted to be fixed. They were possibly minute to them, but were a problem for me. I wrote the list out and he went and ran it by who he needed to, to see if all could be fixed. He came back minutes later and said there was no problem at all. In my mind I couldn’t believe this wasn’t turning into a boxing match. They just said okay to fixing things that I would have had to pull teeth elsewhere to even get them to consider fixing. There was no «it is what it is» attitude. I was shocked to say the least. So, I continued on and stated how I wanted EVERYTHING in writing. Please remember I’m coming from a past of dealing with nasty, pushy salesmen. Ryan turned to me and said we have a paper to fill out. We want to have it in writing for the customer so the customer is at ease. «Jessica, this is meant to be painless» is a line that will forever play in my mind. Ryan and I discussed further, even when I was pulling away. There was no reason for me to pull away. I just figured this was all to good to be true so it must not be. In the end, we took a final walk outside and we talked about the Tiguan. We came back in and I decided to say yes and have him get the paperwork going. Poor Ryan spent so much time with me, but he took it in stride. He had so many hurdles to jump through and had to make all the times I had been wronged right again and he did just that. He completely has my trust and I’m forever grateful for all of the salesmen that gave me a hard time. They pushed me into finding North End Motors AND scoring Ryan as my salesman was a BONUS!!! It has been 11 years since I bought a vehicle and this was so seamless. I told them to take all the time they needed to prepare her. I would rather have everything done right than done quickly and done wrong. Ryan even called me personally to say he looked through the vehicle and ENSURED they followed through. Which at that point, I considered him like family and I had complete faith in all that he said. Another thing I wanted to point out quickly is that the vehicle was delivered to me an hour and a half away!!! What dealership does that??? None that I’ve ever visited. Right into my driveway and without incident. This review is so long because it had to be. It was a complete 180 degree experience for me. Ryan is a vital part to this company and he is definitely a keeper. I hope he gets all the praise and recognition he deserves. Words cannot even give him enough credit. Ryan is amazing. His personality and laid back, but professional persona is what caught me. There were some points where I was brutally honest with him and he didn’t waiver once. He withstood through all of my anger and hostility. If Ryan can handle me and talk me down to being level headed, he can do it with anyone. Please give Ryan a chance. He is the «go to» man for all my own and my family and friends car buying needs.

I recently bought a car from North end motors. My sales guy John Fernandes, really helped me a lot. If anyone is going there to buy a vehicle, do ask for john. The guy will go above and beyond to help. Thanks again John and the Mustang is doing great!

Mother bought a 2007 Ford Edge from here 3 or 4 years ago and it was just great service. We came and looked around my mom was starting to lose hope and then saw that cream beauty freshly cleaned. Because it was the basic model dealer tried to show us a 2010 orange model with ever option available but had both dents in the back and a dead battery. Clearly it wasn’t meant to be but that 2007 was the guy took us on a test drive through windy roads to show how well the car handled. Could barley fell them and the back seats reclined fast forward and hour and the deal was done. The only cons would be me and my brother both teens at the time were really bored while waiting their was no T. V or anything sure that’s changed by now. Also brought car in for checkup and guy was trying to say we needed about 4000 dollars worth of work done. Their shop is way over priced.

Had a 10:00 oil change appointment. It is now 11:30 and I am still waiting… Most places only take 30 minutes for an oil change! If you don’t want to waste your time waiting around, don’t come here.

I got a Hyundai Elantra from them a couple months ago. I love it and haven’t had problems with it. The car has been great & I’m happy with the service I got.

Love my car. Didn’t love the process.

Like many other reviewers they hit me up for tires during inspection claiming they were a hazard due to dry rot. I have pictures of the tires taken a week prior for an unrelated job (curb rash repair) and I can’t find ANY dry rot. When we picked up the car they were telling another person the exact same thing!!! Shady place; Plus they charged $ 250 more than TireRack gets (shipped\total) for the same tires. I had been thinking about buying a car there because they are near by, but after that I won’t be dealing with them again!

Run, don’t walk. AWAY! from this dealership. Even one star is too many.
Other reviews here on Unilocal speak volumes for the many experiences that potential customers have endured. Customer service at this dealership is the worst. Salesman did not know the vehicle at all, nor did he listen to me, the customer. When I explained that the vehicle I’d just test driven was not perfect for me as I am looking for a few more bells and whistles, he still went to his manager to close a sale on the very vehicle. When the general manager came to the desk to talk numbers, I began to explain that I had already explained to the salesman that I was not purchasing this vehicle. GM then said, «what are we doing here?» Unfortunately, he did not want to listen to what I’d already stated to the the salesman, that I am not in a rush and have time to wait for something to come into their dealership over the summer. He chose not to listen, instead threw a tantrum. GM and salesman stormed off muttering unpleasantly; I followed to get my keys. — For whatever reason, perhaps that of keeping a customer and making a sale, the GM had the opportunity to kindly tell me that he had misunderstood and even inquire as to what vehicle would make me happiest. He didn’t. He stood up and stormed off.
I wish I had already read the reviews here before I wasted my time. My experience was like something out of a sitcom, but rude. Before I left, I explained to the salesman that the GM storming off like a child, both of them not listening to me (the customer), and then having a tantrum in front of me was a deal breaker. I let him know that their incorrigible behavior towards me, the customer, was so far out of line that it not only prevents me from returning to their dealership, but also leads me here to tell anyone who will listen.
Worst experience ever. I thought shopping locally was a good policy; not with North End Motors of Canton, MA.
Please, don’t waste your time.
After writing this, I received a follow-​up phone call from a woman from the dealership who did not know how I was treated. When I explained my experience her excuse was that there are 55 staff members there and that if I give negative reviews regarding their dealership, then I’ll be putting all of their jobs in jeopardy. She followed that up with a comment that they’ve been in business for 25 years and that all of their buying customers are very satisfied. After looking here on Unilocal,I ask… where are those customers?!

This could be one of their few 5star ratings and I will edit it once my situation is resolved.
I bought a vehicle there 3mos ago. 75k miles on it. I was given the typical 60day warranty. I have since put 3k miles. When I purchased the vehicle, it had an ‘alert message’ on the dash — ‘Alarm Service Required.’ They said they would take care of it before I pick it up. When I went to pick the car up, after waiting 2 hours or so, they say, «Hey, the car is all set but that ‘alert message’ is like a $ 500 repair. It’s just the thing that makes a sound when you lock the doors. You don’t want to pay for that repair, do you?» I was like, «haha ok pal, so you’re not going to straighten that out?» After some textbook salesman jargon, I left there in what I thought was a nice vehicle with a silly issue that I’d take care of in time.
Fast forward to a few days ago — I’m driving with my children and the transmission gives out! I had to pull-​over, shut-​off, and restart the car 5 times in order to make it home (approx. a 3 mile ride).
I had the vehicle towed (40miles) to North End Motors and I’m awaiting their final resolution. Communication has been good so far. The thing is; this was an $ 11,000 vehicle — the repair (if done properly — involves the radiator, coolant lines, and tranny) will cost between $ 5k and $ 7k (it’s a Volvo)!!
Now, they’ve already made a profit when I purchased the car 3mos ago. We shall see if they can foster a reputable relationship with a possible return customer or…
I didn’t mention that when I asked about the missing cover for one of the headlight spray jets, the salesman said, «oh that? That’s a tow-​hook!» Pfft.
4÷24÷15: Ended up bringing the car to Volvo Dealership to be repaired correctly and with a longer warranty on the work. $$$$ ouch!

TERRIBLE!!! ZERO STARS! I found a car that I liked online, emailed to confirm that they still had the car for sale, got a quick response that YES they still had the car. This was at 9am, made an appt for 12pm the same day to see the car. So we drove the 45 minutes to the «dealership» to see the car. Upon entering the dealership we asked for whom we were told to ask for, he passed us onto someone else — this person had no idea that we had an appt, were here to see a specific car, and definitely didn’t have the car ready to be seen as requested. Once the salesman located me in their computer, and found the car that we were looking for; we were told that the car was SOLD!!! And not just this morning, seems as though it was sold days ago. The worst part was that it seemed that none of the employees were even surprised that this was happening — or that we were furious. We complained to the manager on the way out, and he did apologize, and offer to look for a different car for us, BUT this seemed like such ordinary practice we left. TERRIBLE — will never go back, will tell everyone that we know! STAY AWAY from North End Motors — they wasted over 2hrs of our time, a 45 min drive with a toddler. Shame on them!!!

If I could give this dealership ZERO stars, I would. What a typical «classic» used car salesman/​showroom mentality here at North End. Firstly, we called and asked to see a specific vehicle. We were told it would be ready for us upon arrival. It was not. As we waited, information about how fantastic this vehicle was and how we would never find a deal like this, for this price, was spewing from the saleman’s mouth. As we approached the car, we were told that there were several imperfections inside but they were cosmetic only. This was true, buttons and emblems were scratched off, inside the vehicle (odd). Once on the test drive, we discovered that the heated/​cooled seats that the salesman raved about, did not work. The AC and heat on the passenger side, was also not functioning. There was also a humming upon acceleration. The rim on the vehicle was also mangled. When asked if these issues would be addressed, we were told «No, it’ll run you a couple thousand to fix but in the end you are still saving»…REALLY? I’m thinking NOT! We are intelligent enough to know when to step on the gas of and drive like hell to a reputable dealership, which we did! We found the same model, same package and year, with less miles and NO problems, for the same $. This reputable dealer also bought our trade in for $ 1500 (north End would give us nothing). It was a dream transaction at Battles in Bourne! OH, and I almost forgot, they are providing us with a 12,000 mile bumper to bumper warranty as well as free maintenance for 2 years…
BTW, I received a voicemail from NE, today stating that they would offer me a new, higher price but fix the issues. LMAO. SERIOUSLY???
STAY AWAY FROM THESE SHYSTERS!!!

They were very helpful at first. We mentioned we wanted to see another car before we decided and left a deposit. They continued to harass us to buy the car and to not see another one but we made it clear we were going to check the other car no matter what. We decided on the other car and they wouldn’t give us our deposit back and lied to us by saying they mailed it. After having to raise our voices they ended up giving us the check back. I understand these people are here to sell and maybe their cars are great but you don’t build clientele or recommendations when you treat people the way they did. Had they said, «We’re sorry we couldn’t convince you to buy here but if you ever want to buy another car we’re here for you and for anyone else you might want to recommend.» THAT’S how you build a good business.

Bought an infiniti from this place last month. I live in VA so I asked for details about the car before I flew up, and they told me about how spotless it was. Flew up there only to see that the rims were obviously curbed with road rash. Whatever, wasn’t too bad to stop me from buying it as I can easily refinish them. My biggest complaint was when I went to pay. The salesman didn’t know whether I should be paying VA tax, MA tax, or not paying tax at all. He ended up charging me MA tax (which from what I’m reading was wrong) and told me that the DMV in VA wouldn’t charge me any when I got back. Get back and what do you know, I end up paying another 1100 in tax because he didn’t give me the right form (apparently a bill of sale is not adequate). So now it will take me 7 – 9 weeks to get my refund from the DMV because I didn’t have the right form.

Paid more than I should have, got a bad interest rate. {Have good credit]
Lesson learned always use your own bank. They went for a joy ride my in vehicle and I notice a scratch. They hung up on me when I first called, called again asked to speak directly to manager without giving a reason. Manager denied everything, but he did offer for me to bring it in, but I don’t want any more damage so I never scheduled a visit. I have a job and don’t have time to keep bringing it it. I want it done right the 1^st time. Gave two star because they did offer to look at it and most dealerships are high pressure sales, so that pretty normal.

I bought a car here in August of 2013 and yesterday I just found out that my cars engine had been overheating and that the engine was a total loss from Mazda service due to several problems. I brought my car and paid for it and I am out 10,000 bucks in a years time almost exactly to the date. I would never ever recommend them to buy a car and I thought I was gonna own my car for a while and do a trade in. In the end the car only ended up being worth 3,500 bucks after the engine was gone. I hope you reap what you sow North End Motors after I found out about my engine I didn’t even want to explain or talk to them about my issue because they would only deny it and try to make it seem like it is the customers fault especially after bringing it there to be serviced and always getting the run around. Twice I brought my car to them telling them I thought something was wrong!!! Thank God for his mercy because I was able to get another car from the Mazda dealership but I could have used that money to pay for this vehicle. Buyers beware!!!

What a terrible place, they are all about showmanship and making it appear they want you to get value, but then they blatantly begin to rip you off. I got a lifetime of free oil changes for $ 100 from here, after my second oil change I had a ball joint issue so I researched it, and took care of it on my own. The next time i come in for an oil change, their policy supposedly says you have to get ALL WORK completed through them. When the guy asked, I was honest that i made the repair myself. When he said he had to void the $ 100 lifetime oil change, that was BS since I asked him to reproduce the policy to show it to me in writing. He couldn’t do that for me… sure give me a warning, but for honesty these days, it doesn’t get you anything. They can shove the $ 50 dollar oil changes i’ve now paid (2 over $ 100) straight up their asses. Be assured I will tarnish their name like no other.

And now they’re threatening reviewers! Nice! Just saw this compliment in my inbox:
Anthony M.
West Bridgewater, MA
Send Message
For your review of: North End Motors
Get a life dude. Those guys are the best. Remove this review.
You are not going to find better staff and more for your money any where. You should really go back and speak to the GM Akee he would take care of what ever it is.

If it were possible to give no stars, I would do just that.
First off: our buying experience here was fine. I feel we got a fair deal for an older used car that was in good shape. However, their service department is a complete nightmare, a total rip off.
First issue: our front brakes began grinding a few months after we bought the car. We took it in just to find we needed new brakes, and just happened to be a few weeks out of our 90-​day warranty. Goodbye $ 400 for new brakes. What did they offer us? A free oil change. It would be in their best interest to perhaps offer to split the difference with us given that it was a car they had just sold us, but I don’t think they actually care about the customer, just the sale.
We went back for a tune-​up, which cost us a ton, but was the scheduled maintenance and so I can’t complain there.
We just brought it in for the most recent scheduled maintenance, and they found some problems that cost us a considerable sum to repair. One of the things they did was replace 2 tires and perform a tire balance. Within a day of driving it home, a strange sound was coming from one of the wheels. The sound was not a little thing — it was noisy and persistent, and I am 100% sure it was not there before. What could I do? I brought it back in only to have them tell me it was most likely the rear brakes.
The rear brakes, which apparently they missed while they were checking the car over and charging me nearly $ 1000.
After I resisted, they inspected the car further, and changed their story, telling me that it was a rubber component that was part of the rear wheel bearings, and that the sound was harmless. I said fine, thanks, and drove away. Instantly I noticed that the sound was gone. Something seemed strange — they claimed to have done nothing, but the sound was gone. Could it be that they noticed a mistake from the service they had just performed, fixed it quickly, and told me a cover-​up story so that I wouldn’t know that they had found their own error?
I did a little research, and found out that there is actually not any sort of rubber part on, near, or anywhere adjacent to the wheel bearings in my car make and model. Long story short, they didn’t even tell me a good BS cover-​up story, but one that was inaccurate.
I hear that there’s a great auto shop in our neighborhood that has 5 stars on Unilocal,so I’m done with this place. While you might have a decent sale experience, their followup service clearly indicates that the sale is what matters, and not the ongoing customer relationship.

UPDATE: 3÷28÷13
My $ 16,000 car with 49k just had the service engine light come on, 5 months after purchase.
— — — — — — — –
Unprofessional employees. The financing guy told me he could lower the monthly payments if I added features to the car. made no sense that adding to the total price would make payments cheaper but I got the remote starter and service plan.
They promised the car on the same day, and made me wait for the car for 2 hours just to tell me it would be ready in 2 days. I went there 2 days later and the car was not ready, a phone call telling me that to avoid wasting my time and gas would have been nice.
a week after the promised date, I called the bank asking whats the hold up. they told me the bank was waiting on the dealer to hand me the car so they can pay them. I called north end and spoke with a grease ball named Tony. I new by looking at him this was not gonna be a good experience, he looked like he was straight from the sopranos. I told Tony that i called the bank and they informed me the hold up is with the dealership. Mr. Tony said he was not playing games and hung up on me.
3 months later I needed to use my service plan to get an oil change, just to be told there was no service plan added to my account. The financing guy was so eager pushing me features I did not need that he forgot to add the only thing I wanted, the service plan.
Thats when I looked at my contract closely to see if there was a service plan listed, and thats when I realized they charged me $ 100 more for the price of the car, which was exactly the value of my trade in. So not only did they underestimate my trade in, but they got it for free.
I would not recommend this dealer, unless you have all day to go thru everything in the contract, get everything in writing and dont let them bully you around.

Worst place ever. Don’t buy a car from here. If you do, get financing for yourself at a bank. The financing guy will try to scam you so read everything before you sign. i didn’t like how he can’t do my finance on the same day but told me to come back and I had to wait for him for like an hour… they shotgun my information to various bank.
I definitely do not recommend this place. Be warn. Their cars are not certify at all, the car i purchased had water leaked. Things started to go bad after a while. If you want a luxury car, I recommend Mercedes Benz of Westwood!