New England Hearth and Home

One day I left work early to talk to someone at NE Hearth and Home because I drive by there every day. It’s close to work. They have bad hours though. Close every day at 5. The door chime went off and a woman came from upstairs to tell me that the stove guy had to leave for something. OK, I’ll come back tomorrow. The next day I came in (door chime and all) and nobody came out. I left ten minutes later. I don’t really understand businesses like this. They also sell playground equipment and I have three toddler size kids, but I won’t go back for that either. I basically wasted an hour of work time to be ignored. Nice place. Do yourself a favor and find someplace else.

We called when our propane stove was shutting off. The service man checked the stove and said he had also checked the chimney. He said the stove was dangerous couldn’t be fixed and that we needed to buy a new one. We asked about a blockage in the chimney and he said that he had checked it and it was ok. The stove was disconnected and we were left with no heat and a $ 275 bill that he said could be applied to the new stove. We went elsewhere because their prices were high. When the other company came and installed the new stove they found a large bird’s nest in the chimney blocking the draft ! The service man from Home and Hearth lied to us and had his own agenda that ultimately cost us $ 1000’s. I wouldn’t trust this company with any of my business again

Great to work with! Organized, fast, and very helpful with getting set up with my new wood stove. The guys were very helpful in making sure I got everything I needed without trying to upsell me things I didn’t. Highly recommend them!

JB was awesome! Super helpful! Great experience while dealing with them regarding swingsets.

We visited the store and spoke to the salesperson about coming to our house and fixing our wood burning stove (glass was broken and the set up could be better). They came to our house soon after to do an estimate. They told us they would call us in a week to give us the estimate. They never called me so I called the store ten days later. They didn’t have the estimate then and six phone calls and 8 weeks later they STILL didn’t have the estimate. Each time I called, the salesperson apologized for not having it and promised to call me right back with it. Each time, they never called me back.
The last time I spoke to the sales person I asked him if he could be honest and tell me if he just didn’t need the job and he STILL wasn’t honest with me. Once again he PROMISED he would call back and NEVER did.
Of course I gave up and found a much more responsible company to work with. They did the estimate right away and started the job immediately.