We bought Bellawood Bronze Ultra-Strand Bamboo from this store. This Bellawood Bronze Ultra-Strand Bamboo is not what you think it is. While it is true that is a solid hardwood, the grain pattern is printed on the surface like a cheap laminate. Perhaps some would not find a problem with that, most I’m sure would expect the beauty of a natural bamboo finish, especially at a premium price, not some printed pattern like a cheap $.69 laminate. The printing is of such poor quality and noticeable, the«grain» repeats itself precisely every 47 ¼″. I returned this fake to this store and got«whacked» with a 20% restock. Really? The store manager refused to look at my «evidence» and discounted the fact that is was printed, stating no Bellawood product is printed. Even discounting the fact that the«grain» repeats itself with exacting detail. It would be impossible in nature take a clump of grass(bamboo is a grass), glue it together, then saw it into planks and have the same exact pattern on every board in every carton. Funny how the display sample and the take home sample are not«fake» and printed. Classic case of bait and switch. What a joke. If you have this junk in your house, break out your tape measure and loupe and take a look for yourself. **Disclaimer: I have been in the printing industry for over 20 years. I know what printed product looks like.
Nancy B.
Classificação do local: 3 Hudson, OH
Staff is knowledgeable and does not get a commission… unfortunately they are just as in the dark as the customer when it comes to delivery expectations. You can order in store or online and you will have the same problem. They can not tell you when your order will arrive. We are still waiting for 1 piece of transition molding… 2.5 months later! All together we are right at the $ 4,000 level… kitchen, dinning room, living room, hall, transition moldings, T-moldings, 2nd floor, stair bull nose, and even a butcher block counter top! Butcher Block counter tops are shipped once a month… and even if you call in to the central corporate customer service… they can only tell you when the next OPEN shipment will be… not if your order will be on any of the monthly shipments that are full. We were VERY lucky that we ordered the 12 ft walnut and did not need 2 feet… it turns out that the manufacturer brands the block with their name on the front edge! The bamboo click flooring was very easy to install… there was no waste… we returned all the full boxes… a little more than 10% of each variety. BUT ordering the molding has been painful… who wants to place protectors over the open tongues waiting for months on end for the transition pieces? Butcher Block is barely a DIY item… do not order if you do not feel comfortable with advanced putty and planing.