Hughes Kitchens & Bath

I would STRONGLY DISCOURAGE anyone from choosing Hughes for a remodeling project.
The company was established in 1948 and had no complaints with the BBB until after it was sold to the current owner in 2004.
It will be too hard to relay the full scope of just how awful our experience was with Hughes, but I will provide a few of the details.
We had our kitchen, laundry, ½ bath and wet bar remodeled with them this past year. We were told that our project would take about 5 – 7 weeks. Work was started in our home September 29, 2013 and we finally received the last item for completion nearly 14 months later! We had a carpenter in our home five days a week for nearly 5 months. All four of the rooms were measured incorrectly. Two pullout cabinets that were supposed to be in the kitchen didn’t fit and had to be returned. The carpenter had to cut out part of the molding around our bathroom door so the counter top would fit on the vanity that was measured too big. The cabinet in the laundry room that was also measured too big and was delivered to my home SIX times before it was finally right. They had to drywall over part of a glass block window in our basement to create more «wall» for the wet bar cabinet that was measured and ordered too large for the space. This is a very small part of a very long list of things that were done incorrectly.
We paid a 30% ($ 12,858) down payment nearly 6 months before our project began. We then paid another 30% (12,333) on the day the remodel finally began. Yet, at the start of the job, the company had not purchased anything other than cabinets for the project. No fixtures, no trim, no paint, no faucets, no sinks, no counters, no hardware, no tile, no windows, no backsplash, etc, etc. The the project was repeatedly stalled while we waited for items to be ordered. I believe Hughes is so financially troubled that they are resorting to pyramid schemes, using down payments from upcoming jobs to pay for current or prior jobs. Like all such pyramid schemes, it will eventually come crashing down.
Hughes’ website states that they do not use subcontractors. In February of 2014, before our remodel was completed, we were threatened with a lien on our home from Shand enterprises, the subcontractor that Hughes used for our counters. We paid Hughes $ 12,334 (our third 30% payment,) the very day that the counters were installed back in November of 2013 but Hughes never paid the $ 5,182 that they owed the subcontractor for the counters. In order to avoid a lien on our home, we had to directly pay the subcontractor $ 3,727 of the final $ 5,227 payment we had for Hughes.
Finally, I would like to point out that the owner (president) and his son (the manager) both claim to be designers. Neither has any education in design. The son has a bachelor’s degree in business administration/​management, and the owner (father) worked for a cabinet maker while he was in his 20’s. He then worked in sales at Nickles bakery until he purchased Hughes in 2004.
I hope this review saves someone from making the same mistake we did when we chose to hire Hughes Kitchens and Bath.