GUTTERS BY CANTRELL ROOFING & VINYL SIDING

No showed for our roofing/​gutter appointment. 3 hours later we finally had someone show up to work with no crew and said he’d back in an hour, he didn’t come back. We made several phone calls trying to reach someone from early morning until after lunchtime and no one called us back. We had to continue calling until we finally reached the office. When I expressed how upset we were and said that I wanted them to come remove the shingles from our driveway (blocking our garage and all of our parking), the owner’s wife, Mandy, responded with «are you kidding me»… I replied no I am not… she said that «we’ve done a lot of roofs and never had to deal with someone like you»… Well, if you’d respected us enough to call then we wouldn’t be having this problem.
I want to add that the owner, Brian, has called us a number of times to confirm and/​or offer us earlier appointments, which we declined and said we’d like to stick with our day because we’d made arrangements for it that day. We’d also specifically said we wanted the work to start early so it didn’t go on until late in the evening. Starting at noon was never okay and we wouldn’t have hired them if we’d been given that information upfront. We were also told they’d reschedule and put the shingles in our backyard which we also declined because we have dogs that go in the backyard and new sod, we certainly didn’t want to do that. Since they didn’t call to cancel, we chose to fire them vs. reschedule. The owner, Brian, still hasn’t called and explained or apologized.
We’ve notified USAA as well since they were a recommended company from the insurance.