Dunkin’ Donuts

Most every other Dunkin Donuts I go to is faster and more professional that this location. I came here once right before closing, and had a quick snack in my car while they closed, and witnessed a ROBBERY! I’ve heard this location has had many robberies, which scares me sometimes from coming here.
The drive thru line is always long, and they NEVER move fast (Why I give the DD in Walpole MUCH more credit — they are SO MUCH better).
I also have a problem with the staff and the line (INSIDE!). The staff take there sweet time while other people are waiting to be served — most people wanting to make the visit to Dunkin Donuts, quick in — quick out and to make it a treat, and want to come back again — not to remember how LONG they waited, or how evil the staff were. The staff are also usually annoying and useless. Sometimes I feel it would be better if I went back there to make whatever it may be. The staff take there time and don’t do a well job on any of the products they are supposed to know and serve. They are also supposed to give the customer their receipt. A receipt prints out for a reason! Not so the employee can have fun crumbling it, and throwing it out!
To make this location the absolute worst — try taking a left out of the exit. Have fun! You’ll be waiting for at least 5 minutes, just like I did! :)
Corporate might be hearing from me soon. Isn’t their office in Canton!

7:10am on a SATURDAY and no bagels, no blueberry muffins. The manager said they had a «late start»?! Ok?! The girl waiting on me didn’t understand what oatmeal was but they don’t carry it at this location so I’ll give her a pass on not knowing basic American breakfast items. Asked for a hazelnut coffee and received a French Vanilla. So my advice Is to drive out of your way to the next DD (or Starbucks!) versus trying to navigate this circus show!

I still go here about 3x a week (they are in such a convenient location) and I have noticed their order accuracy has gotten much better over the last 6 months or so.

The worst and most rude service ever, in the afternoon when the managers leave for the day the store is running like a zoo. Expect rude attitude at the drive service. The short young women that works the afternoon shift is more than enough of a reason for me never want to return again. Im a manager at one of the car dealerships on route one and let me tell you It is amazing how they let someone work for a corporate brand and have no professionalism to a simple job of coffee, the rest of the staff is fine but this girl has no problems embarrassing the people she works with just to get a laugh. Tomorrow I will be heading to corporate in canton to talk about this. The employees name was autumn. She is rude and I hope management notices

Why did it take 25 minutes to get through the drive-​thru? Slow would be an understatement

a clean dunkin, but the service certainly brings it down to a star. There were five people trying to take orders behind the counter and mine was lost three times. Waited a long time before I finally got my simple egg sandwich. The girl who took my order started making my latte, then walked away and never came back. Ten minutes later, a nice guy took notice and apologized for her behavior. Obviously, my latte came cold and it was only filled part way because she only put enough milk for a small. I didnt care that my sandwich order was wrong even after all that time because the guy apologized on her behalf, but I was pretty confused as to how you can walk away in the middle of making a drink. I never saw that girl again during my half hour of standing there. A poorly managed Dunkin or one that was having a poor performance day for sure.

Go in the morning. Better coffee. The guy that speaks through the «drive through» is very energetic! He makes my morning!

Probably not an indictment of this store, more of the entire chain.
Am I the only person in New England that doesn’t want a snow shovel full of sugar in my coffee? I come here, specifically ask for «regular, half sugar», and it still tastes as if they’re using the scoop from the ice machine down at the Ramada to pour sugar into the cup! God, my teeth hurt!
Is it out of the realm of possibility to allow us sheep to fix our own coffee, like the other (cough, cough) coffee chain does?
And yes, I’m a moron for ordering a «croissant». That may have been the worst thing I’ve voluntarily put into my mouth since college. Dense, almost raw, certainly had been frozen, reeking of oleo, or butter substitute… Hideous.

Let me tell you a story about this Dunkin’ Donuts:
Last spring, I started going there for my morning coffee, and sometimes muffin, before commuting to J&W. After about a week of going every morning, the man who was always at the window started to recognize me. It got to the point where I could order «my regular» at the drive-​through speaker and it would be ready by the time I reached the window. He recognized my voice.
Well, my schedule changed and I didn’t go again until today, meaning, I haven’t been there in about 9 months, plus I bought a new car. But sure enough, when I drove up to the window, it was the same dude, and he commented on how long it’d been and we chatted for a minute. He still remembered me.
This review is really for the service that I got there. It’s one of those Dunkin’ Donuts that has coffee just a bit better than most others; fresh everything; amazing workers. This dude is one of the few people that’s ever remembered to hand me a napkin with my coffee — even if that’s all I’m getting. I always manage to need it at some point, so it’s appreciated.
I’m giving the store 5 stars, but they really are going to this dude who really does make my morning just a LOT better! Thank you!

A fine example of Dunkin Donuts.
Clean fresh establishment. Fresh donuts and coffee.
Minus 1 star for not having French Crullers.