Discount Tire Store – Canton, MI

I got a new set wheels sooner than I expected, when a concrete barrier in the middle of Telegraph Rd destroyed one of my tires, and damaged the wheel.
After doing a lot of research online, I finally decided to go with Discount Tire, and I’m so glad I chose the Canton location.
I came in early for my appointment. The guys there were very nice and professional. They told me it would take an hour so to do everything they had to. 45 minutes later, they were completely finished, and they did an amazing job! I asked to keep the original wheels and tires, so they placed them in plastic bags to protect my leather interior. They also placed the spare tire back underneath the cargo floor, better than I would’ve. I would recommend these guys to anyone.

I needed a tire put on in a tight timeframe. The car was elsewhere and I brought the wheel up. They were clutch. Got me in and out in a half hour. Super helpful.

This is a amazingly busy store. That’s a good thing. I’m writing this review having waited for a few hours and sitting in a still full shop after close. People are still coming in and being triaged.
I was just notified that after the wait, the replacement lug nuts that I bought would not work. That I’ve been waiting for nothing. As the anger began to set a solution was already in the works. The employees found a set that would work, gave them to me without charge, and had me on my merry way.
I didn’t bring all of the parts needed for my wheel change, they tried to help me out and failed initially, but rallied in the end.
If you come here, come early. You might have to wait but they’ll do the job right, or at least make it right.

I had recently bought a 2014 Ford Fiesta ST, and needed winter wheels/​tires. I live in Belleville so naturally I went to the Belle Tire here first. Turns out, they don’t have much in the way of a selection of wheels, and I didn’t find anything I liked. They told me they could order wheels from Tire Rack (I had found some there I liked), but it would end up costing me more than if I had just ordered them myself.
So, I went to Discount Tire. I have had good luck with DTs in the past. I even gave them a call ahead of time asking about wheels, and they said they don’t show much on their website, but they can get just about anything I want. So I went in, and I spent a good 20 – 30 minutes with one of the sales guys trying to find wheels. I told him I was looking for 15″ wheels, and preferred something darker but not black (like a gunmetal). He pulled up all kinds of different wheels and brands, called companies asking if they make the wheels I like in the right bolt pattern, etc… He was really, really helpful.
In the end, I decided I liked a set of wheels I had found on Tire Rack the best (Sparco Pista wheels). The sales guy told me he could order them from Tire Rack and would price match. I brought up the cost from Tire Rack, and Discount Tire price matched within $ 30 (because of tax). $ 30 on a $ 1k+ order isn’t bad. Plus, I didn’t have to bother with shipping wheels and tires to my house and all that.
The only reason I’m giving them 4 stars instead of 5 is because they accidentally ordered the wrong wheels, so when I came in a few days later, they put those wrong wheels on my car. A few minutes later and they had them off my car and they apologized and went ahead and ordered the correct wheels on the spot. A few more days later and I had the right wheels and tires on my car.
I would definitely recommend any Discount Tire, they have always price-​matched other stores and online (Tire Rack) for me, and they’ve always been very helpful.

I had a 9:30 am appointment. And they didn’t take my car in until 10:15 after I went and approached the sales person and told him that I was waiting for 45 minutes inspite if having an appointment. Then he finally pulled my car in right away and got the tire rotation and pressure checking done in 10 minutes.

Due to the wonderful conditions of our fine Michigan roads, I got a flat. I pulled the tire off of my SUV, and a friend drove me up to Discount Tire. After the tire was taken into the bay area, I was called out there by one of their technicians named Trevor. He was very friendly and very professional. He informed me that, in a nutshell, the tire was beyond repair, and would have to be replaced. I told him that new tires weren’t in my budget at the moment, and that my friend more than likely had the same tire at his house that I could have. Trevor told my friend and I that as long as the tire I returned with was in good shape, he’d mount and balance it for me at no charge. Trevor also said that if he wasn’t there when we came back, just to tell them what he told us.
We returned a couple of days later with the tire my friend had, and my rim. We were called up to the desk by Assistant Manager, Billy. I explained the scenario to Billy. Telling him exactly what Trevor said. Billy scoffed at me as if I insulted his mother by what I had said to him. Just his reaction alone was incredibly unprofessional, and insulting. His response was «Yeah, I don’t think so. I’ve gotta make something off of this.» To which I responded «I’m going off of what your representative stated to me.» He then went to find Trevor to «verify» if what I said was true. When he returned, low and behold, Trevor was at lunch. But Billy, the ever so professional assistant manager, told me he could mount and balance the tire for $ 18. At that point, I just wanted the tire fixed, and told him «I don’t care. I just need it fixed.» He then said he’d take care of it this time. Announcing it to anyone who would listen. As if he should be praised for such a selfless act of taking care of a customer. And then said «I’ll see ya in about two and a half hours.» As if to punish my friend and I for challenging his boundless authority as the mighty assistant manager of his tire empire.
Now just to clarify a couple of things. 1. Discount Tire repairs flat tires at no charge. Which is why I do most of my business with them. Personally, I think that is a very good business move to not only create new customers. But to retain existing ones as well. 2. In order to repair/​plug a flat tire, you must dismount the old tire, plug it, remount the repaired tire, and then balance it. So I basically split the job on two different days due to the old tire being beyond repair. I arrived at Discount Tire with a damaged tire. They dismounted the old one, and I left with just a rim; no tire. I returned with a good tire and rim for them to finish the job, and had to deal with an unprofessional assistant «manager» with what seemed to be quite the inferiority/​authority complex.
In the end I took the rim and tire elsewhere. And after explaining the issue we had at Discount, they didn’t even charge us because of someone else’s unprofessional conduct. When I was leaving Discount Tire, I grabbed my rim and tire out of the bay, and one of the techs asked me «You’re not having us do the work for ya bud?» To which I responded «No. Billy decided to be a douche bag, so I’m taking my business elsewhere.» The tech actually apologized. Seems like I’m not the only one with this opinion of their fearless assistant leader. Or at the very least, he knows how to feign concern.
The best part is that I ended up taking my business to a company that I now know actually cares about my business. And another perk is I think I found the rims and tires I want for my classic car. Now I just have to wait for the snow to melt off so I can bring it out of storage.
Oh yeah. That’s another $ 3,000 that Discount Tire lost that might have been spent there if Billy the Almighty Assistant Manager wasn’t so unprofessional. I’m sure these companies hear this all the time. Empty threats of customers taking their business elsewhere. But this is one example where I’m not telling tales. My money will be spent at a competitor due to the unprofessional conduct of someone put in a position they clearly shouldn’t be in.

I normally do business with Discount Tire on Carpenter Road in Ypsilanti. Have had excellent experience there.
This time I went with the one in Canton. Only reason being they had the tire in stock.
I made the appointment online and chose a set of Good Years. When I got there today for my 12 o clock appointment there was a huge line and the wait times were 2 hrs long.
When my turn came I found out since I had an appointment it was going to be one hour. Ok I said and gave them my keys. The dude at the counter even upsold me a set of Cooper HTP’s since that was what was on my vehicle.
When I made the appointment online in comments I had mentioned that Chrysler center caps were an issue and if they thought they couldn’t do it correctly I would rather take it to Dick Scott Chrysler for the job to be done right without breaking any parts. They had called me back to confirm and I was told there would not be a problem since they do it every day.
So now they tell me that Chrysler center caps are a problem and so they do not break any trying to put back on they were just going to give me the caps to put back at my leisure any way I saw fit.
Service time was great! I had the keys back in 45 minutes and instructed that since I had TPMS to give it 10 – 15 minutes to reset and all will be ok.
So I thanked them for everything and left. By the time I got to Canton Center road through all the traffic the tire pressure light was still on and showing 1 low tire. So I pulled over to the side of the road to inspect and found my drivers side tire near flat.
I Hazzard lighted and limped back to the store to be told a TPMS sensor had cracked which was a known issue with Chrysler and it will cost me another $ 60 to get it fixed.
At this point I did not have any other choice and told them to go ahead and fix that and paid the extra monies asked. Finally I got my vehicle back and I drove home $ 400 poorer. And this time by the time I got to Canton Center road the TPMS had actually reset and all was ok.
However I got to thinking. (since I wasn’t born yesterday) if they took the 2 rear wheels off and put them in the front to be safe yada yada yada, the wheels had already had fully inflated and working tires on them, and all they did was move them from back to the front which is a Discount Tire policy, and then they mounted the new tires on the front rims and installed on the rear axels then shouldn’t the rear tires cause an issue??? Why the front??? The rear old tires were front tires. The old front tires were changed with new ones so any sensors that may break while they were doing all the work would/​should happen to those tires which were now rear tires. Why did the sensor which is inside the tire break all of a sudden on a rear rim which all they did was move to the front???
And why tell someone on the phone that there will be no problems putting the factory centercaps back on, and then being told, sorry we can’t do it for we don’t want to break it, so it is now your problem to get it put back on the right way. (Which means now I have to go back to the dealer to put them back on thus paying extra money??)
Sorry to me this incident makes no sense. And Thus I shall never take my vehicles to this Discount Tire again.
****TWO DAYS LATER THE MANAGER, BRIAN CALLED ME AND APOLOGIZED FOR CHARGING ME EXTRA ON THE SENSOR THAT MOST PROBABLY BROKE WHILE THEY WERE CHANGING THE TIRES, AND OFFERED TO REFUND ME THE MONEY THAT THEY CHARGED EXTRA. I ACCEPTED. THANK YOU BRIAN FOR THE FOLLOWUP. AND THANKYOU FOR MAKING THINGS RIGHT.****

Actually got a better deal at Belle Tire. It was only 6 bucks better than what Discount offered but I didn’t need to ask. No muss, no fuss. I like that. Got a new tire store for the next nine cars.

I’m very unhappy with my most recent experience. I wish there was a zero star option.
I called ahead with a price quote from another company, which they said they’d match. They did not. They overcharged me by $ 120 over the quote I brought into the store on the day of my appointment. They did not match the quote from another tire shop on the exact same set of tires after they said they would with a printed price quote, which I had. They could not offer a satisfactory explanation as to why. Unfortunately, they were the only tire store around with my size and brand in stock, so I had to do business. I won’t go back to this store again or any Discount Tire location unless this is fixed. Why offer a price match policy if you won’t follow through?

Been here on a few different times and have always had a good experience. Most recent visit brought me here to have the air in my tires checked which they do for free. Just wish the Ypsilanti store was still open.

I have used DT a few times all with positive results. In each instance, every member of the staff is friendly and professional. From the up front guys doing the orders to the guys in the back doing the labor. I cant complain about wait time, it is what it is and is completely random. Sometimes I wait, sometimes I dont. With every purchase I am given a range of options and dont feel pressured on any up sales. I would recommend this particular location to anyone.

I’ve been to Discount Tire on many separate occasions for different things and I have to say that the many times I have been here, I have never had a bad experience! Yeah, the lines often suck and many of don’t want to wait for 45 minutes to an hour just to get some tires fixed, but hey, that’s life and people just need to learn to be patient.
I’ve need all my tires to be replaced, I’ve only need one or two to be, and sometimes I need to go in there to get some gunk removed from under the wheels. Either way, I’m always meet with fast and efficient staff who are always eager to help me. Honestly, if you know you have a problem. Call ahead and make an appointment. They answer the phone quickly and are very flexible if you have a last minute problem and aren’t able to make it.
I highly recommend this place! Very nice staff and quickly go about their work! What more can you ask for? Try this place! I’ve never had a problem and I’ve been here several times.

Totally got hooked up Ty I was in despair got super pricing

If you want to be annoyed… go here. I called early in the day, to avoid any hassle, and got a quote, was satisfied with the quote and made the appointment. Got in there and they pulled up the tire we talked about then there were only three tires left. So immediately went to another tire that was «only $ 6 higher», which is actually fine, but when I asked if they would pay for the difference then they said no… so DON’T quote a full set over the phone when you only have 3 in the shop! What was really annoying was the guy «helping» me…, when I got in I was told that my Prius doesn’t drive well in the winter (which it does perfectly well for the last 3 years… and the DB, by his own admission, has never driven one ever) and that «some prius owners get winter tires» when I was asking for all season tires. Well some people get business degrees and some get history degrees… should I choose one of those because you said some people do it? DB. Anyhow, i don’t recommend the place and will try my hardest to get people to never go there.