Chryssie’s Bridal & Formal Wear

I have to say I was pretty nervous going into Chryssie’s because of some the negative reviews. I was SO pleasantly surprised. Despite having to come in on a Sunday (which is only done by appointment) Marian was wonderful! I never felt rushed or like she was bothered by being there on A Sunday. She was so kind and really knew her stuff, she had a plan as to how to go about the process that really worked for me. I never felt pressured to buy (which I experienced elsewhere) and it was important to her to keep me on budget. I expressed a little wiggle room but she really made it a point to keep me at my original number. I don’t know if there has been any turnover in terms of staff or not but I don’t have a single bad word to say about My experience. I found my dress not expecting to and at a great price! Thank you Marian for helping me find my dream dress!

I bought my dress from Chryssie’s bridal last Saturday and I couldn’t be happier! Brynn was an angel– she is honest, professional, funny, and just an overall pleasure to work with. All the staff really, they were all happy to be there and happy to help. The dresses are gorgeous, they have a nice selection of great designers. The staff took their time with me, listened to what I had to say, and treated me and my family wonderfully. This was the fourth place I went (I had already gone to Grandasia in Quincy– they are good too, Alexandra’s in Fall River– huge selection, and David’s Bridal– nothing to write home about) and they knocked it out of the park.

My sister bought her bridesmaids dress at chryssies and when we went to pick it up the woman that seemed to be in charge was very snippy about not having a receipt that we forgot in the car. Also when asked to try the dress on the same woman said these rooms are full because these people made appointments (full of attitude). There was one nice girl that helped us with our questions and this would be a much nicer place if the other staff was more like her. I only give 2 stars because the dress is beautiful.

This place is an understaffed disaster. The first time I went in to try on Bridesmaid dresses — there were about 40 girls in the store looking for bridesmaid dresses, and 3 people working. The second time I went in it was also packed — and there was only 1 employee in the place! She was trying to help brides in the back, as well as the slew of girls looking at bridesmaid dresses in the front and trying to check people out! Both times I had appointments too. My 2^nd trip there — they had lost my card, so the first girls who were fitted no longer had their measurement information on file. The owner told me on the phone that if I order my bridesmaid dresses by the end of March, I could have them in time for a July wedding. What he didn’t tell me was that I had to pay a rush cut fee of $ 60.00 per dress to make this timeline work!!! I would have rushed in there if I knew about the additional fee– rather than waiting.
I would definitely go somewhere else where they do not overbook appointments, and can spend time with the brides and bridesmaids. I ended up buying the bridesmaid dresses somewhere else. The dresses were $ 40.00 cheaper, and I had to pay $ 30.00 per dress as a rush cut fee instead of the $ 60.00 I was quoted at Chrissys.
JUST GO SOMEWHERE ELSE

I ordered my wedding dress and my bridesmaids’ dresses at Chryssie’s and couldn’t be happier. I don’t wear many fancy clothes, and I have not been dreaming about a white wedding gown my whole life. I went into an appointment at Chryssie’s thinking I would get a sense of what wedding dresses felt like — but ended up falling in love with a dress that I could buy off the rack on clearance. Marian was patient and helpful.
I’ve been working with Laurie to pick out bridesmaid dresses. We’ve come in for 3 different appointments, and Laurie’s been exceptionally thoughtful and friendly. She’s helped us pick out a color and style that will work for all my bridesmaids. She answered all our questions patiently, no matter how random they were. She picked out many different dresses and styles, made recommendations when we asked, and gave us space to make our decisions. She worked with me to look at dresses for my bridesmaid who will be 8 months pregnant at the wedding — when other stores were just shocked by this idea! She kept the store open late one night since we couldn’t make it during the work day that week.
I had heard so many horror stories of wedding dress shopping that I dreaded the experience going in. But Laurie and the team at Chryssie’s made the process more easy and fun than I thought was possible. I’ve already recommended them to other friends, and I can’t wait to go back for my dress fitting!

As someone who has very few dresses in her closet, doesn’t particularly like sparkles, jewels, glamour or attention — the team at Chryssie’s made my Wedding Dress shopping experience one that I never expected and will never, ever forget.
George, Marian and Laurie — the honesty, attention and care you provided me, my Mom and my ‘Pethera’, was OUT OF THIS WORLD. I can’t wait to walk down the aisle, Greek boogie in this incredible wedding dress — and share pictures with you after it all; thank you again from the bottom of my heart for everything.

Worst bridal shop experience ever due to the service from this older short haired woman named Laurie. She was incredibly rude and kicked us out because we took a picture. She told us to take them at the end (my friend only wanted to try on two dresses that she said she has but couldn’t even find). and made up some excuse about saving the batteries on our phones. Had she politely asked we would have listened, but she was cold and apparently didn’t care about our business. She said we were slowing her down and didn’t have time for this. Don’t take a chance by going to this place to plan for one of the happiest days of your life. The dress is important and you should enjoy the experience.
*the positive reviews on her look fabricated btw. (I’m sure there will be two positive reviews after I write this)

My fiancé’s review moved to the «other reviews that are not currently recommended» on the bottom that can’t be viewed unless you expand it. I highly recommend you read those reviews along with the bad ones here. My fiancé had seen the bad reviews and thought she would still give it a shot since we’re in the South Shore. Big mistake. I’m sure some might get lucky and get a good experience, but those seem to be the exceptions at this store. Her review is listed under Maria T. After her bad experience, I also looked at Chryssie’s Better Business Bureau reports — they’re not an accredited business (I don’t think many bridal stores are), but they still have a compliant listed, which is not a good sign. Here’s the link if you’d like to view it:
. If that compliant is true, not only do they offer horrible customer service (Laurie), but they also do some shady business. We weren’t able to make it past the first visit to see how their business dealings are. I usually trust Unilocal reviews, but find the good reviews here very suspicious. We noticed two good reviews pop up immediately after my fiancé’s bad review was posted. Hopefully this review won’t get buried below in the «other reviews that are not currently recommended» as well since the point of Unilocal is to help customer avoid bad businesses. It’s my hope that a small business like this will learn from their negative reviews and focus on improving customer experience.

Laurie was very friendly, knowledgeable and fantastic at what she does! She listened to my thoughts go into the shopping experience and as we tried on dresses, she brought her years of experience to the table by pulling dresses I would never have picked for myself, but ended up loving even more than my original direction. Chryssie’s has a much bigger selection than I had anticipated, with all the hot designers for very reasonable prices. I would highly recommend this to any bride!

This may be a bit early to review since I just ordered my wedding dress and have not gone through the alterations process yet, but I had a very positive experience at Chryssie’s.
I felt they had a great selection. I knew I wanted a V-​Neck dress and they had more choices for me than some of the other places I went. My budget was 2K and there were plenty of quality dresses in that range. On the Saturday that I went, they seemed to stagger the appointments well so I was the only bride in the salon for the majority of my appointment.
My consultant Laurie pulled some great dresses for me. She was very knowledgeable and honest, which I appreciated. She didn’t put any pressure on me. At one point after already saying yes, I had a moment of doubt about the dress I was buying (I’m very indecisive) and she stepped out of the room so I could talk it over with my mom in private.
So far I’ve had a great experience and I hope it continues!

I wish I could give less stars. We were there on Saturday ¹⁰⁄₂₄. I made the appointment weeks ago for 8 bridesmaids. When we got there she said we could have 1 dressing room, for 8 girls. She said I suggest you have 2 girls try on. I said well they’re all going to be wearing different dresses, so they will all be trying on. She ignored me and said yeah 2 girls. Okay fine. They continued to ignore us the whole time. Then THREE more parties of bridesmaids came in. WAY TOO OVERBOOKED! And they were so incredibly rude when they did talk to us. We saw them acting this way to everyone in the salon (there’s another review on here from someone on the same day!). When someone did come over she told one of my bridesmaids she looked terrible in the dress she picked. Really? After we all loved the one she had on. All they wanted was to make the sales. When I said I wanted blush pink or gray they kept saying they have tons of color swatches. When I finally saw them, there were only 1 of each for Bill Levkoff. Which is fine, but don’t lie to me. My girls picked out their dresses but we will not be purchasing from this place. Be warned they overbook, are rude to guests and just want to make a sale.

We had a 10am appt on a Saturday and when we arrived, there was already another bridal party being helped. The employees completely ignored us and hardly gave attention to the other party either. When we complained, 45 minutes into the appt, the woman asked us «oh which one is the bride?» Errrrrrrrr… They also kept telling us to try on the dresses faster because they needed to put them back for other bridal parties later in the day…

When i looked at the bridal store online i thought i was going to find my dress here. Little did i know that this was the worst dress shopping experience that both my mom and i encountered and we felt that we were being pushed out of the store and left within half hour of trying dresses. I was told by one of the woman with short hair of what she thought would look good on me and what wouldnt and did not pick out dresses that both my mom and i were interested in me trying. I was told to not take pictures of the dresses that i was trying on till the end and i feel that looking at the pictures helps me to decide whether i have found my dress. The woman kept opening the dressing room door without knocking and leaving the door open and this did not make me feel comfortable. I expressed how i felt with my worker but she did not seem to listen to me and wasnt able to read my body language. I also expressed that i didnt feel stable on the stepping stool as it was wobbly and she did not help me with this. I was very upset because i really liked a dress that i tried on and i wasnt able to take a picture of me wearing it and i felt pushed into buying it because it was 50% off and i was asked if i had found other dresses at other stores. I hope no one else gets a bad experience like i have.

Let me begin by saying I never write reviews. That is how upsetting my experience at Chryssies today was. I am a wedding planner/​bride with a clear vision of what my wedding will look like. I came in today with my MOH two bridesmaids and my mom to look at bridesmaids dresses. My two bridesmaids are from out of state so we were hoping to purchase something while they were in town. We were barely greeted by anyone when we arrived and were ushered upstairs where there is one dressing room, barely large enough for one person to change in. Needless to say, it took a little while to get changed and options on in the limited space. After we had been there for about ten minutes, a short haired older woman who worked at Chryssies YELLED to us across the store «we have other girls coming in so you need to start putting dresses back!» I was appalled. Minutes later she came up the stairs asking who the bride was. I said me. She asks what my dress looks like and I said oh I don’t have one yet. She laughed in my face they I would ever ALLOW my bridesmaids to select dresses before me. I explained to her we are all set, they will be selecting black dresses and that we are all set. She continued to make us all feel horrible for being there. To the point that my bridesmaid had to speak to someone at the front desk to remove this woman from us. We had another nice young girl, I believe her name was Magalee? Helping us who was so sweet and realized there was room downstairs in a much larger dressing room so we were very pleased. Once she helped us move down there, the first woman came over SCREAMING at the younger girl that we could not be there. The younger girl was mortified and so were we. She then approached us again moments later telling us we had to WRAP IT UP. We had been there MAYBE an hour at this point and had to be trying on dresses one at a time so it was nearly impossible to be done. All three of my girls ended up selecting their bridesmaid dresses but we refused to purchase them from such an establishment that would allow their staff to scream at and berate their clients. We will be purchasing elsewhere. If I could give less than one star I would. Basically, is place lost our business because of this horrible woman.

The prices are reasonable, but the customer service leaves much to be desired. I usually have to call this shop several times before receiving a returned call. Most times I don’t receive a returned and have to call back anyway as they barely check their voicemail!
Also, I’ve scheduled two appointments in the past to have my bridesmaids and soon to be mother in law try on dresses. They barely checked in on us. As a matter of fact, we tried on a few dresses and left without anyone even noticing. All in all, this place has an ok selection of dresses but if you need or want top tier customer service, go elsewhere. If you’re just looking to purchase a dress and don’t care for the attention definitely go to Chryssie’s.

Only giving this a one star because I can’t put zero. Let me just say. Holy crap of a service. Not only do they not have good customer service. They are liars! My sister and I went in for a fitting beginning of May 15, we got our measurements and advised them to call my sister and I directly. They took the information down and said not a problem. Months go by and we get a call from my cousin stating the dress is available. Went in the following week and paid for the dresses. They told us have a great day. I was puzzled as to why they would not ask us to try the dresses on like any other bridal place. We asked to try them on and they said sure. My sisters dress fit perfectly. My dress was HUGE! What the hell is going on here was my thought. We confronted the woman that wasted our time taking measurements and asked what is going on and why wasn’t the dress altered like we were advised a few months prior? She said. «Our seamstress left, do you have someone one that can fix the dress for you?» Are you kidding me? She started to noticed that my sister and I was not having it then went on to say she never said our dresses would be perfect. The owner comes out as if what ever bs he had to tell us was going to fly? We asked why were we not notified earlier? He stated He only deals with the bride. Is the bride paying for our dresses? No! The nerves of this fool. After arguing with him and clearly seeing that he did not know a damn thing we left. I don’t care how much of a savings it is to go to this place compared to others. Spend the money and avoid the anger, shock and crappy customer service from this hell hole. This would of been longer but I’m not gonna waste anymore time taking about this horrible place. You Have Been Warned!

I got married two weekends ago and purchased my bridal gown from Chryssie’s beginning of last summer. When we went looking for the gown, the staff helping my mother and I were super helpful and patient throughout the process. They had so many beautiful wedding gowns, probably the best selection we had seen in the process so far (we had gone to two other shops and I had probably tried on at least 40 dresses and weren’t impressed at all, before coming here). They weren’t pushy or anything and I ended up going back a few weeks later with my mother and a few other family members and chose my gown and was beyond thrilled with my choice.
When my gown finally arrived 6 months before the wedding, they had no problem with me coming in to look at it and try it on to match shoes and swatches and other accessories.
My work schedule made scheduling the fittings rather difficult but the seamstress at Chryssie’s, Juliette, was amazing and made everything work out. She worked magic and made my gown fit me beautifully and so I knew I would have nothing to worry about on the day of my wedding. She made the whole fitting process easy and fun and put me at ease when I was super nervous so close to the wedding date. I couldn’t have been more happy with how the gown looked on my wedding day, it was perfect :)
This is 5 stars for the wedding gowns and fitting process, I’ve never bought bridesmaids gowns and they seem to focus more on the quality and selection of wedding gowns versus bridesmaids gowns, just what I noticed when I was there.
Also the store can get VERY hot in the summer when trying on gowns so make sure to bring water, also Juliette is only there Tues, Thur and Sat.
Definitely recommend them for your wedding gowns!

The level of customer service I received at this bridal shop far exceeded my expectations, not once but twice!
I live in Park City, Utah — however, my entire bridal party and all of my family is on the East Coast. So I held my wedding in Boston. My sister and I went to Chryssie’s, where we found the perfect bridesmaid gown. Chryssie’s coordinated ordering all the the dresses for my entire bridal party, who were spread throughout Western Mass and Connecticut. When the dresses came in, one of the girls gown’s was about two sizes too small. The manager and seamstress calmly assured us that alterations could be made so that the dress would fit in time for the wedding. The alterations were considerable, but the shop did them without charging the bridesmaid a dime.
When I arrived in Boston on 05÷06÷14 with my wedding gown in tow for my wedding ⁰⁵⁄₁₀ — I called Chryssie’s for a pressing and what I believed to be very minor repairs to my bustle (I had to crush my very puffy dress into a tiny closet on the plane).
On Thursday, 05/​08, the owner George was very professional, and wanted me to try my gown on in the store before he took liability for the gown. I put the gown on in his store and he had his seamstress come assess the damage to the bustle. On doing so, the seamstress found that the lining of my gown had never been hemmed (It actually still had pins in it from my Utah seamstress!!). On finding this, we realized together that there was a lot of work left to do on my dress… my bustle had to be redesigned, my crinoline needed hemming and steaming, and the lining to the gown needed to be hemmed… all on top of the entire gown needing to be pressed (a very delicate situation, because the entire gown is made of raw silk) — and it all needed to be done in TWO DAYS.
I was totally expecting to be told that the work being done to my dress was going to cost me some outrageous amount of money. I’ve gotten used to businesses capitalizing on anything involving «rush» and «wedding». But George — bless his heart — billed me an extremely reasonable fee. My dress was ready when he said it would be, and it looked better than it had looked brand new in the store where I bought it.
Chryssie’s Bridal shop rescued my wedding wardrobe disasters, not once, but twice! I am truly amazed at the level of professionalism and exemplary service they delivered. I would highly, highly, highly recommend this shop!

Really disappointed in their services and by the lack of professionalism from the owner George.
I went there with my mother to get her a dress and you could tell he didn’t actually care, he just wanted to make a sell and move on.
He promised a rush on the dress which was great however he didn’t come through with his promise and didn’t care about it. He was suppose to call within a week of the purchase to confirm the arrival of the dress and I had to hunt him down to get answers.
The staff itself is nice but if you are in search of a dress and looking for a great experience, then I would definitely NOT got there.

Glad my friend, bride-​to-​be, made an appointment at Chryssie’s…totally changed what I’d remembered from my bridesmaid shopping experience 8 years ago.
My friend was looking for a lace wedding dress and the store had TONS of selection. We grabbed over 10 dresses for her to try… they all look great on her. It made the decision making process tough. Becky, the bridal consultant, was extremely helpful, attentive, patient and sweet throughout the appointment. We felt totally comfortable taking pictures and giving our feedback without
Later on, when the store slowed down, another consultant «Brynn» helped my friend re-​try the final contenders and the seamstress «Juliette» (extremely knowledgeable and funny) gave her professional opinion on the dresses and alternation options.
Three hours later, the bride-​to-​be decided on her dress and wanted to place the order. Her wedding is less than 6 months away and it would be cutting it close especially to do alterations. They said, we’ll need to do a rush order so the dress can get in within 4 months. Since, she decided to purchase the dress on the spot — they waived the rush order fee. How sweet is that?!!