Canton Town Taxi

Second time using them in a month. 2 frantic calls asking where my pickup was. They arrived 20 minutes later. Dismal service but they don’t care because they appear to have a monopoly in the area. Maybe Über Wil be my next choice.
First time using they were 25 minutes late and took 3 calls.

Called for a ride and cab arrived in less than 15 minutes. courteous, friendly and priced right! Highly recommend.

I have been very happy with the service I have been given by the consolidated with other Taxi companies Canton Town Taxi.
Only downside is, when you call this company, you will have a couple of minutes wait until you talk to a polite, business-​like dispatcher. Tell him where you are, and where you are going, and they WILL have a cab there, in the time frame that they give you.
I currently work on Shawmut Ave. in Canton, a 2 mile walk from the Route 128 commuter rail station. Most days I walk to work from there, but here in New England, there is such a thing as weather, and I’m not averse to paying a cab driver to keep me out of the occasional misery that New England throws at us.
I don’t know if this is the same Canton Town Taxi that has been so scathingly rated here. The cabs I have taken say «Sharon 781−784−9195; Canton 781−821−4242; Mansfield 508−339−3771; Foxboro 508−543−5353.» I don’t know if this represents a consolidation of existing cab companies, or some new consortium, but whovere the hell is in charge, they know what the hell they are doing.
Cases in point: Recently the wacky New England summer weather sent a deluge when I was planning a trip home at the end of the work day. I called Canton Cab at 4pm, looking for a ride to Rt. 128 Station. They told me «15 minutes.» Waiting at the entrance to my office building in Canton, I discover that the cell phone, whose number I had given them, was dead. Oh, crap! what if they try to call me to confirm the pickup. Waited at the entrance to my building, and, to my astonishment, they arrived in 15 minutes, when they’d said they’d be there.
Broiling hot summer day, with a «heat index» of 110. Normally, if the weather is decent, I walk from my office to Rt. I28 Station, but I ain’t crazy. Called Canton Taxi early in the afternoon, asking for pickup at specified time to take me to commuter rail station. The cab driver was EARLY, and smoking outside his cab, which I appreciated.
Rainy morning, and, according to the weather satellite, going to stay that way for awhile. Call Canton Taxi from the commuter rail station, asking for cab to my office in Canton at such-​and-​such a time. Arrive at Rt. 128 station, and there is my cab waiting for me.
So far, they have been reliable and responsible. Rates are straightforward ($ 4 for first mile, or any portion thereof), and consistently metered.
You will notice that sometimes, the maroon cab that you use will say «Stoughton Cab» but the service has been excellent and consistent. According to one of the the drivers I have used, apparently this new consortium has the franchise of driving NStr employees to and from that companies office about a mile from Rt. 128 Station. When you exit the station in the early morning, you will see several of the consortium’s cabs waiting there for this steady gig.
To date, they have been reliable, consistent, and clean. I’d recommend them if you’re travelling from Rt. 128 Station to any adjacent communities.

Cabs smell and it cost $ 25 to go 3 miles.

Have been using them for about 5 years, probably 40 trips to/​from the airports. Airport trips are flat rates, everything else is metered, including trips to RTE 128 Station. They’re reliable and courteous. They generally call to confirm any pickup before 5 or 6am the night before. I’ve had one issue where they proactively called me 20 mins before pickup time to say they were going to be late due to ice/​snow, and I appreciated it.
Personally, I don’t cut it that close with my flights; I always leave sufficient time for the unexpected (or I don’t freak out when timing gets close).
When landing at the airport, if you don’t see them, call immediately. They monitor flight arrivals, but they often have to stay off-​airport (~5mins) until you’re close to arrival.
Not perfect, but reliable and easy to deal with.

I just called to find out the rate from the Amtrak 128 station to Canton.
«No idea» was the response.

Hey, feel like getting lost leaving Logan? Taking a tour around Chelsea and Revere instead of heading home? Call these guys. they’ll hook you up. Oh, and when you call, don’t expect any niceties or to even receive a ‘thank you’ for paying $ 100 for a 35 minute cab ride. Spoke to the same person, TWICE, and did not receive a ‘thanks for calling’ or even a ‘good-bye’…just a click.
We have used this company 3 times, they tell you that they will pick you up in a town-car…yeah from the 80s… sort of like the station wagon in National Lampoon’s Vacation after being jacked… banged up, smelly, stains on the seat. Last time, we had an early flight on our way to Hawaii and there was a god-​awful smell… yah, they didn’t have time to get all the vomit stench out from the previous occupants. Eau’de puke. Very nice.
If you do choose to use these guys. bring your GPS, thankfully we had ours and were able to navigate our way BACK to Logan and then south home. This place blows goats.

Why I won’t call them again: Unreliable, with a rude dispatcher
Tony’s Tip: Give them a pickup time that’s 5 – 10 minutes before you need the cab because punctuality is not guaranteed
I’ve used Canton Town Taxi three times recently. The first time was when I missed my commuter rail stop late on a Thursday night. Granted it was past midnight. But it took 20 – 30 minutes to get someone to Mansfield to pick me up. Still, my experience that night was decent, and the dispatcher who works late night is a nice guy. He took my call the other night as well, as I was coming home from Boston, again after midnight. I called 20 minutes prior to my arrival at Rte. 128 station, and a cab was waiting for me when I exited the building. If those had been my only experiences, I’d probably have given the service four stars, as the cabs are sort of dumpy.
However, my experience Friday morning (2÷26÷10) was a far cry from acceptable. For starters, I had made a request the night before for a taxi to pick me up at my house at 5:00 a.m. My car was being worked on and I needed to get to Rte. 128 station to catch a 5:24 train to NYC, which was already going to get me to a meeting a bit late (I had no choice because the blizzard in NYC had frozen flights into the city). The trip to Rte. 128 usually takes 10 – 15 minutes from my house in Norwood. I had gotten home at 1:00 a.m., so I was only going to get about 3 hours of sleep. Thus, I was trying to steal as much shuteye as possible.
Well, 5:00 rolls around and there’s no taxi (you’d have thought he’d arrive a bit early). So, I call to make sure someone is coming. The early morning dispatcher picks up (NOT the same guy referenced above) and tells me the guy is on his way — perhaps 2 – 3 minutes. I say, «okay.» The clock hits 5:05, 5:06, 5:07… I call back and ask what the deal is. The same dispatcher tells me he’s on his way. I tell him — firmly — that I had specifically requested the taxi not be late because of the train’s departure time (which I had also mentioned). I now have a train coming in less than 20 minutes and that I’ll be very upset if I miss it because in that event, I might as well not even head to NYC.
Guess what this guy says to me? «You know what, buddy? That’s not my problem,» and he hangs up on me! WTF?!! Needless to say, I’m fuming at this point. Two minutes later (call it 5:10), the cabbie shows up. I race down to the car and hop in, at which point he proceeds to start telling me why he’s late. I cut him off, saying, «I don’t really care right now. You have ten minutes to get me to the train or my day is shot!» So, this guy hightails it out of my neighborhood, onto the highway (doing 70+ mph), and runs a red light right at the final intersection, as I arrive at around 5:22. I throw $ 25 (for a $ 23 fare) on his seat and sprint into the station just as the train’s arrival is being announced over the PA system. Disaster averted, with just a minor assist from the cab driver.
I give these guys two stars because my late night experiences have been okay, and the driver did race to correct for his late arrival. But given my reservation, being late in the first place is unacceptable, and there is no excuse for the unbelievable rudeness of the dispatcher. Perhaps he was having a rough morning — that happens to all of us. But this is a service business, and I hope my review serves to reinforce that idea to the dispatcher and his superiors.

One star is too generous for Canton Town Taxi, but I will give them that for just showing up. They are rude, incompetent ripoff artists.
Called these guys because my car broke down at the office and I needed a ride back into the city. I asked them if it was a metered rate or a flat rate, and was told it was a flat $ 66 from Canton to Cambridge. The driver showed up less than 15 minutes later, and it was all downhill from there.
First off, even though the driver had a GPS he started out by driving down a dead end road and away from Boston. I asked him where he was headed and he replied «oh — so you know where you’re going?»
Once we got turned around and headed in the right direction I noticed that the meter was running. When I asked about it he replied that they «always run the meter», and suggested I call in and ask the dispatcher for clarification, so I did, and was told by the dispatcher that «they always run the meter», and that he «had no idea» why the first person I spoke with had told me it would be a flat fee. When I asked to speak to the person who quoted me a flat rate the reply was «she’s out getting my dinner!»
Apparently they took offense at my inquisitiveness, because the radio dispatcher called the driver and told him to stop and let me out.
Bottom line — they do a bait-​and-​switch routine, figuring that once they have you in the cab they can charge whatever they want. Wouldn’t recommend them to anyone aside from notifying the police or the attorney general’s consumer affairs division. Do not call them under any circumstances!