Ann’s Fabrics

This store is about 45 min from where I live. However I do go there to have my machines service. I don’t mind waiting a couple of weeks, since they have a couple of techs and a lot of customers to take care of.
I am always greeted with a hello but if some of the staff members are waiting on other customers that customer will get their full attention first (as it should be)
When I have bought my machines I told them what I wanted. They have never tried to sell me a machine for a higher price. They would show me a machine that would becoming out soon. When I tell them I am not interested they were not pushy. I liked the fact that they would show me a new product but never tried to push a sale on me.
I also bought my serger from them. I have not used it in quite sometime ago. (I am intimated by it) and yet it is the best one on the market. However I asked if someone could show it to me and they put me down for a class, at no cost, since I bought the machine there. I had expected to pay something. This was a pleasant surprise
They have a large selection of machines. The store can just hold so much fabrics and accessories, it would require more space to sell every type of fabric there is on the market. So what they do carry is plenty.
When I had to call and speak to a particular person and they were busy they would be given a message to call me and they do. If there is an event going on you may not get a call back right away. But they do call back
They have previous owned machines for sale. If you have a budget ask about the pre owned machines. I believe if you decide to upgrade (within a year I think) they will give you the money you paid for it towards the new one.
I have 2 Ellisimo Gold. One was a floor model and the other a preowned.
I use to be a snob. Oh no only a new one will do for me thank you very much.
I have longed changed my mind. They do a complete overhaul service on the machines before you take them home. I have been using both now for two years or longer and they run like brand new.
I now have no qualms about buying a preloving owned machine

What a disappointment. Terrible customer service — outright rude. They don’t care about their customers at all. No follow through.

I went to Ann’s Fabric after learning that Reliable Sewing in Canton closed and Ann’s Fabric hired the technicians.
I think the new owner bought it about two years ago. He is incredibly knowledgable and super nice. He showed us several machines, talked to us for a while, and had us try some of the cool stitches in the machines we were considering.
They also have a good selection of quality quilting fabric (of which I bought more than my share). Awesome place. Will be back for my new machine, fabric, and a class. Can’t wait!

Rude, rude, rude, RUDE!
Do not waste your time going to this place! I went in looking for poly-​fil, looking to help boost a local small business, rather than shopping at Joann’s… BIG MISTAKE. They clearly do not want my business, and are only geared toward their inner circle of customers!
I walked in and noticed that it was actually a lot bigger than I was expected and a white haired woman behind the counter asked me if she could help me. I told her I was looking for poly-​fil and before I could even get the word out, she said «Nope!» and I said, «I’m sorry?» and she replied, «Nope! Nope! Nope! Not gonna find that here, this is STRICTLY for quilting!» I kindly remarked that I needed the poly-​fil FOR a quilt, but she didn’t care to hear about that. So I asked if, maybe, they had any lace (because UM some quilts can have poly-​fil AND lace *gasp*) and she said «Nope! You won’t find any of that here! Go to Joann’s.»
I couldn’t even believe it! Not an apology, not a question about what I was making, nothing… just shooed me out the door to spend my money elsewhere! Gladly. :)

I agree. I walked in and around the entire shop. I was not greeted or even much looked at. The kid running around paid more attention to me than the owner. That along with not a huge fabric selection will keep me from going in again. Very disappointed.

I have no information on the machines or classes here, my review is based solely off the fabric selection.
I am surprised the name has fabric in it as the selection is small. I didn’t see any silk/​blends, jersey knit, lace, no drapery type fabrics, jean, etc. Only cotton blends. I did not see any embellishments, buttons, thread, etc. 6 – 8 standing shelves of the same fabric in different patterns and colors.

Well, it’s became apparent that because my hair is not white, I am clearly not to be addressed or greeted or any such kind offers of help. Otherwise I would have happily requested information on seeing machines as they had a great variety and purchased some of the great select fabrics they have in stock. While it had potential to be an excellent experience I fear my age may have been a detractor.

I heard about Anne’s from a few quilting friends who raved about the great service and deal they received on their machines. I decided to stop in earlier today and I was amazed! I walked in a Viking lover but walked out an Ellisimo Queen! Super knowledgable staff that took the time and gave me an unbeatable deal. Must check this shop out!

Best selection and top notch help for everything you can think of. They can fix your machine no matter what’s wrong with it, help you with any project and they have so many different classes to choose from. The classes change often so there is always something new.

This store distinguishes itself with the: knowledgeable and honest mechanics,
good models form the finest manufacturers of machines and sergers, and the other sewing related merchandise (thread, fusing, sewing machine feet, quilting rulers, etc) they stock.
Anns is in it’s own free standing building. with a dedicated parking lot, a customer bathroom, and a fairly big display/​test drive area. They also have a large class area in the back and regularly teach technical skill enhancing building classes, and stitch and bitch like quilting under the watchful eye of a master or two.
It is expensive, but par for the course for what they sell; like a Fornaggio KItchen or Masserati of sewing machines. You can not go wrong with a single thing in here
I noticed some other reviewers had a bad experience, don’t let a grumpy or otherwise off staff person scare you off these people Are honest and the merchandise very good (if expensive). The people in there are all sewers and were likely chosen for their technical expertise… they are product demonstrators and teachers, not sales people (first) …I suspect that if they hadn’t repelled those customers’; once they got seated on a machine the staff person would shine and the tester would be propelled through a positive (possibly mind blowing) sewing experience.
They now have two mechanics. I have been helped by Andy in the past. he is like a sewing machine surgeon. Very knowledgeable… Also, with machines like this maintenance and proper repair is not only important to function, but also to their holding value… at $ 2−12K it becomes an issue. On the other hand, if maintained, there is no reason this kind of machine cant become a legacy item. It is one of the few remaining areas where, if you can afford the initial outlay, the high end is still the best value (rather than merely a symbol of prestige).

I was drawn to Ann’s because I am shopping around for a sewing machine. I wanted to try out both some higher-​end sewing machines (Bernina) and some that were more within my price range (Janome) so that I could judge whether the extra money would be worth it. I was also hoping that they would have something interesting among their refurbished machines. I left feeling grateful that I am not the fool that they thought me to be.
When I arrived, I was greeted by a cheerful woman and explained my needs – beginning crafter/​sewer BUT I want to be able to do some hemming of pants, including jeans. I was led over to a highly-​computerized, top of the line Bernina, which I knew was extremely expensive. I looked at the machine, with its hundreds of pre-​programmed stitches and told the woman that I am a beginner and am looking for something simple. She brushed off my comment and protested, «Oh, but they are so FUN!» She urged me to try it, which I did (I only know how to sew straight lines), and it felt fine, but I told her that it looked a bit «involved» for me. I inquired about the price and told her that I was looking for something about half that price; I was told that because I want to sew denim, that I need something quite high-​powered. I asked about the far plainer Bernina Activa next to this particular machine and the woman acted as if she’d never seen it before I pointed to it. That machine was, in fact on sale, for a fraction of the price of the other machine. It looked a bit worn from use and I was told that the floor model was the last one left. I needed some time to consider the (still) quite expensive purchase so I asked for her card and did some research on the Activa they had in stock. That particular model had been discontinued and was at least one year old; used models were going for $ 200 less than they were selling it for.
I don’t want to paint a completely negative picture – of all the stores I visited afterward, this store had the widest selection (of many machines that were far cheaper than the $ 1500 model I was first shown). This store also encouraged people to sit down and sew on each machine for as long as they liked. I just wish that my concerns were heeded when voiced and that I didn’t feel vindicated when I found out the background on that particular machine.

I went into Ann’s looking for a quilting machine. I was warned that they’d try to sell you whatever they were pushing that month for commission purposes, but I went anyway. A woman named Meredith approached me and asked if I needed any help. When I told her my $ 500 budget, she scoffed at me and with indignation told me that I «wouldn’t find anything for under $ 500 here».
I asked her about trade-​ins, since knowing what good quality sewing machines cost, I was fine with a refurbished one. «Oh no,» she said, «nothing under $ 2000 used here» (which doesn’t make any sense since people often trade in old machines for upgrades)
Not only was she condescending, but she reeked of cigarette smoke. Ulgh. I’m going to Able’s in Raynham.

Even though I live in Cambridge, I drove down to Canton when I wanted to buy a sewing machine because I had heard good things about this place. When I called them to ask a question about my previous machine, they offered to help me out if I brought the machine in, to save me from mail ordering an unnecessary part. I really appreciated their help, since I don’t know much about sewing (or the machines).
They sell Bernina, Baby Lock, Janome, and Husqvarna Viking machines. Sewing and embroidery. They also sell fabrics, and machine parts (feet, needles, etc.). Their fabrics are pricey, but they have a tasteful selection, so it’s okay.
I have heard that you can get a free class on how to use your new sewing machine if you buy from them. They also have an assortment of sewing classes, and a lot of classes on how to use your machine or how to quilt, etc. I’m not sure about the pricing, because I didn’t compare too much. I got a 25% discount off of the list price, but then found it cheaper on Amazon. However, I think it’s okay to pay a little more when you need the services they offer (I would have never known what machine to buy if I had tried to get one on Amazon!).
The thing that sets them apart is that they are kind, attentive, and they specialize in sewing and machines, and they know their business. I felt like I could trust them when making a really big purchase, and I haven’t found anything to disprove that yet. It means a lot when you want to make a big commitment like that.